For full access to this episode and exclusive leadership trainings, subscribe to The Elevate Insider: https://opulentbeautypro.mykajabi.com/offers/mfWaCmoz 

The Salon Owner Blueprint & My Salon Owner Community: https://www.opulentbeautypro.com/blueprint

12 Week Training Program: https://www.opulentbeautypro.com/training

1 On 1 Coaching: https://www.opulentbeautypro.com/coaching

Socials:

Business Instagram: https://www.instagram.com/opulentbeautypro/

Personal Instagram: https://www.instagram.com/patricia_nowakowski_obs/

YouTube: https://www.youtube.com/@opulentbeautypro/featured

Part One: The Foundational People Patterns Running Your Salon Why does one stylist spiral after feedback while another resists every new policy? Why do some team members quietly avoid difficult conversations while others burn themselves out trying to be perfect? In this episode, we break down the foundational survival patterns that show up inside almost every salon environment:

The Approval Seeker

The Rebel

The Perfectionist

The Avoider

You will learn: What each behavior actually looks like in real salon scenarios How to identify the pattern in real time The core fear driving the behavior Where it often originates psychologically And how to lead someone out of survival mode and into professionalism without shaming, weakening authority, or overreacting This episode is not about labeling your team. It is about understanding the fear underneath the behavior so you can stop taking it personally and start leading strategically. If you want a calmer culture, stronger emotional maturity inside your business, and leadership that feels grounded instead of reactive, this is where it begins. Leadership is not about controlling behavior. It is about understanding what is driving it.

Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back!

Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide

Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook

Private 1:1 coaching remains available with limited availability.

1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout

2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout

4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout

Most leadership problems aren’t mindset issues, they’re nervous system issues.

In this episode of The Elevate Podcast, we’re breaking down how nervous system dysregulation impacts the way you lead, communicate, make decisions, and show up for your team.

When your nervous system is stuck in survival mode, everything feels urgent, personal, and overwhelming. But when it’s regulated, you lead with calm, clarity, emotional intelligence, and grounded authority.

In this episode, you’ll learn:

What nervous system dysregulation actually looks like in leadership

Why so many salon owners and leaders live in chronic fight-or-flight

How stress shuts down your ability to think strategically

Simple, practical tools to regulate your nervous system in real time

Long-term strategies to build emotional resilience and regulated leadership

This is not a self-care conversation. This is about learning how to lead without reactivity, fear, or burnout.

Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back!

Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide

Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook

Private 1:1 coaching remains available with limited availability.

1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout

2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout

4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout

Hospitality is not customer service, it’s how you make people feel.

In this episode, we explore what true hospitality looks like inside a modern luxury salon and why it’s the foundation of retention, referrals, and reputation.

You’ll learn:

The difference between customer service and hospitality

Why emotional safety, care, and connection drive client loyalty

How small, consistent details create a five-star experience

Where many salons unintentionally break the guest experience

This episode sets the stage for understanding hospitality as a mindset, not just a checklist, and why it must be intentionally trained inside your salon.

Try my favorite phone system, Quo, and receive a $20 Visa gift card! https://quo.com/referral/gk8I-pH 

Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back!

Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide

Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook

Private 1:1 coaching remains available with limited availability.

1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout

2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout

4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout

Your phone system is not just a tool, it’s your first impression, your sales system, and a major driver of client experience.

In this episode of The Elevate Podcast, I’m breaking down the phone system that completely changed how our salon operates. From missed calls and front-desk overwhelm to seamless communication and increased bookings, this system has had a measurable impact on our revenue, our team, and our client experience.

Inside the episode, I share:

Why salons lose more money from missed calls than they realize

How our phone system allows us to run front-of-house from anywhere

How recorded calls transformed training and quality control

Why texting is no longer optional for modern salons

How auto-replies and AI support protect revenue

What changed when our communication finally matched our brand

If your front desk feels chaotic, your team is overwhelmed, or you suspect missed calls are costing you money, this episode will shift how you think about salon communication systems.

Try my favorite phone system, Quo, and receive a $20 Visa gift card! https://quo.com/referral/gk8I-pH 

Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back!

Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide

Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook

Private 1:1 coaching remains available with limited availability.

1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout

2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout

4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout

Constructive conversations are one of the most important leadership skills a salon owner can develop... yet it's one of the most avoided skills to work on.

In this episode of The Elevate Podcast, we break down how to have conversations with your team that are clarifying instead of confrontational. Conversations that protect your culture, reinforce standards, and move behavior forward without emotional escalation or avoidance.

You’ll learn:

Why constructive conversations should focus on clarity, not feelings

How to regulate yourself before a hard conversation

Why naming emotions without judgment matters

How ego gets in the way of effective leadership

The true purpose of a constructive conversation

A simple framework to align behavior with standards

How to close conversations with commitment and clarity

If you’ve ever delayed a conversation because you didn’t want conflict, or walked away feeling misunderstood, this episode will change how you approach leadership conversations moving forward.

Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back!

Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide

Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook

Private 1:1 coaching remains available with limited availability.

1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout

2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout

4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout

Many salon owners believe that being understanding, flexible, and “nice” is what makes them a good leader. But what if that belief is actually holding your team back?

In this episode of The Elevate Podcast, we’re talking about the one thing most salon owners avoidand why that avoidance quietly damages accountability, confidence, culture, income, and the client experience.

You’ll learn:

Why letting things slide is not kindness, but avoidance

What actually happens to your team when expectations aren’t enforced

How lack of accountability impacts high performers, low performers, and overall morale

The hidden cost of avoiding hard conversations

Why clarity, consistency, and follow-through are the real forms of leadership

If you want 2026 to feel lighter, more aligned, and more profitable, this episode will challenge how you think about leadership and show you what needs to change.

Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back!

Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide

Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook

Private 1:1 coaching remains available with limited availability.

1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout

2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout

4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout

Purchase my Secret Shopper Toolkit here: https://opulentbeautypro.mykajabi.com/offers/JdSbjXr8/checkout

Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back.

Private 1:1 coaching remains available with limited availability.I’m taking you behind the scenes of my 2026 planning process and sharing what I’m doing differently to break the cycle of constant busyness and move into a more strategic, intentional year ahead.

This year, I brought in secret shoppers to evaluate the Opulent Beauty guest experience and their feedback showed me gaps I didn’t know existed. From consultation flow to front desk systems to service consistency, this experience reshaped how I’m approaching growth and leadership next year.

Inside the episode we walk through:

Why I’m investing in one-on-one coaching again

What the secret shopper results revealed about my salon

The importance of looking at your business through an unbiased lens

How I’m prioritizing development, systems, and accountability for 2026

This episode is perfect for any salon owner who feels like they’re running on fumes or growing without clarity and wants a more strategic way forward.

Want the full episode + supporting PDFs? Join my podcast coaching program, The Elevate Insider: https://www.opulentbeautypro.com/offers/mfWaCmoz/checkout  

Or purchase the supporting guide alone here: https://www.opulentbeautypro.com/offers/oxncZYys/checkout 

The Salon Owner Blueprint & My Salon Owner Community: https://www.opulentbeautypro.com/blueprint

12 Week Training Program: https://www.opulentbeautypro.com/training 

1 On 1 Coaching: https://www.opulentbeautypro.com/coaching

Hands-On & Virtual Extension Education: https://www.opulentbeautypro.com/extensions

Social Media Support: https://www.opulentbeautypro.com/socialmedia

Free Education: https://www.opulentbeautypro.com/free

Socials:

Business Instagram: https://www.instagram.com/opulentbeautypro/
Personal Instagram: https://www.instagram.com/patricia_nowakowski_obs/#
YouTube: https://www.youtube.com/@opulentbeautypro/featured

A recent TikTok video went viral showing a client explaining how she paid $4,000 for extensions at a popular salon and the internet had plenty to say about it. (Watch the video here: https://www.tiktok.com/@notfamous808/video/7571646678005058830?_r=1&_t=ZT-91YsTFZnAGd)

But the real conversation isn’t about the price. It’s about value.

If you’re ready to think differently about pricing, value, and marketing and start positioning your salon for the level of client you want to attract, this episode will challenge and inspire you to step into a higher standard.

Want the full episode + supporting PDFs? Join my podcast coaching program, The Elevate Insider. Get your first month free by clicking here: https://www.opulentbeautypro.com/offers/mfWaCmoz?coupon_code=INSIDER

Or purchase the supporting guide alone here: https://www.opulentbeautypro.com/offers/BHoqD86D/checkout 

The Salon Owner Blueprint & My Salon Owner Community: https://www.opulentbeautypro.com/blueprint

12 Week Training Program: https://www.opulentbeautypro.com/training 

1 On 1 Coaching: https://www.opulentbeautypro.com/coaching

Hands-On & Virtual Extension Education: https://www.opulentbeautypro.com/extensions

Social Media Support: https://www.opulentbeautypro.com/socialmedia

Free Education: https://www.opulentbeautypro.com/free

Socials:

Business Instagram: https://www.instagram.com/opulentbeautypro/
Personal Instagram: https://www.instagram.com/patricia_nowakowski_obs/#
YouTube: https://www.youtube.com/@opulentbeautypro/featured

Are you a salon owner or stylist looking to grow your income and make the most of your time behind the chair? In this episode, we break down practical strategies to maximize your earning potential. Whether it’s boosting service revenue, increasing retail sales, or optimizing your schedule.

I share actionable tips based on real salon experience, common mistakes to avoid, and the mindset shifts that can help you earn more without burning out. If you’re ready to take control of your income and make every appointment count, this episode is for you.

To get a preview of my 12 Week Training Program, purchase it here https://www.opulentbeautypro.com/offers/qLbT6zSt/checkout or join The Elevate Insider to receive it for free https://www.opulentbeautypro.com/insider 

To purchase the entire 12 Week Training Program for only $199, visit https://www.opulentbeautypro.com/offers/GoqUSPim/checkout 

Hiring is a constant struggle for salon owners. We need stylists to work for us, but when new stylists just out of school that need a lot of training and support apply to work for us the overwhelm sets in.

Training is a lot of time, energy, effort, and money. But when you implement a training program in your salon, it doesn't have to be so stressful and expensive.

I offer new hires access to my 12 Week Training Program, which allows them to work on my 4 pillars of success: technical skills, client experience, mindset, and marketing/social media.

When stylists work on these 4 pillars, they become confident stylists that are ready to take clients.