A lean office can either accelerate transformation or quietly undermine it. The difference often comes down to trust, leadership alignment, and a clear sense of purpose. Drawing on his time as the architect of the Danaher Business System, Mark shares hard-earned lessons about what makes a lean office succeed and where so many stumble.

From CEOs treating their lean teams as spies to audits that destroy credibility, he explains the traps to avoid and the principles that matter. You’ll hear why capability-building should be the core "product" of any lean office, how to prioritize resources around strategy, and why reporting directly to the CEO is so important.

This episode is packed with practical insights for anyone running or working with a lean office, whether you're starting fresh or trying to course-correct.