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We are still live in Las Vegas, NV for the Profit Rocket Summit! In this episode, we are joined by Dustin Van Orman! Dustin is the marketing manager at Any Hour Services. If you’re not familiar with Any Hour Services, it is a family-owned company that provides HVAC, electrical, and plumbing services since 1961! Aside from helping homeowners by providing quality services, they are also active in community outreach programs and helping families in need! In this episode, we talked about their 12-year journey to achieving $100 million, the keys to recruitment, and Dustin’s go-to joke in breaking down barriers in his group recruitment interview tours! Another fun episode is coming your way! You’ll surely enjoy this one!

0:02 - What is your roadmap for how you got to $100 million? 

2:52 - What were your sticking points in your business on your 12-year journey to $100 million?

5:27 - Knowing that recruiting was the issue, what was the metric that indicated that? 

6:46 - What are your keys to recruitment? 

10:10 - What's the top cheesy joke you tell to break down barriers in your group recruitment interview tours? 

11:06 - What's one question you wish people would ask you more but they don't?

Find Dustin:

On The Web: https://anyhourservices.com/
Facebook: https://www.facebook.com/AnyHour
Instagram: https://www.instagram.com/anyhourservices/
TikTok: https://www.tiktok.com/@anyhourservices
YouTube: https://www.youtube.com/channel/UCcB8cK10jH5h171WJG6m0wQ
Linkedin: https://www.linkedin.com/in/dustin-van-orman-26269184/
Linkedin: https://www.linkedin.com/company/any-hour-services/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662
Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

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Guess what? We are still in Las Vegas, NV for the Profit Rocket Summit! In this episode, we are excited to have David Ocampo as our guest. For those of you who don’t know David, he is the general manager of Absolute Airflow, an HVAC service company serving Southern California residents and yes, he is working alongside the Rocket Man himself, Victor Rancour! We talked about what is like working with Victor and his mindset of growth, where the value of bringing rookies into the business can be found, and the things they look for during recruitment. Learning should never stop so sit back, relax, and enjoy this episode! Cheers!

0:00 - Intro 

0:33 - Where is the value of bringing green people/rookies in? 

4:55 - If we're not hiring based on experience and skill, what are we looking for during recruitment? 

7:17 - How can you get that buy-in to have employees work weekends and overtime? 

12:55 - Why is a written process so important? 

15:31 - What is it like working with Victor at Absolute Airflow and his mindset of growth? 

Find David:

On The Web: https://www.absoluteairflow.com/
Facebook: https://www.facebook.com/absoluteairflowoc/
Linkedin: https://www.linkedin.com/company/absolute-airflow-heating-air-and-plumbing/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662
Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

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We are still live in the fabulous Las Vegas, NV for the Profit Rocket Summit! Today, we are excited to have Judge Graham on for the first time on the show! He has worn different hats in his career (aside from his cowboy hat of course), he currently is an active operator, investor, and speaker, he serves on boards, and is an acclaimed author. Judge is a hard-hitting and proven entrepreneur with a successful track record of starting, growing, and selling 9-figure companies. In addition to his private market experience, he also has experience in being a part of core executive management teams that have taken companies public. In this episode, we talked about the importance of culture to an organization, the things that leaders should do to establish a culture of growth, the things that he did to get out of a dark place, as featured in his book Scale with Speed, and of course, the one question that he wished people would ask him more! Another fun episode is on its way! Enjoy this one!

0:00 - Intro 

1:13 - Why is culture so important to an organization? 

2:21 - What are some things that a leader can do to establish a culture of growth?

3:58 - What can you do as a leader to ensure that your people are really living the culture statement?

4:42 - How can Cues help an owner and a business build a winning culture of growth?

9:58 - Where advice would you give a business owner who is starting to look into discussing goals with their employees?

11:40 - What's one question you wish people would ask you more but they don't?

12:56 - What were some of the things you did to break out of a dark place, as featured in your book Scale with Speed?

Find Judge:

On The Web: https://www.judgegraham.com/
Facebook: https://www.facebook.com/judgegrahambusiness
Twitter: https://twitter.com/judgegraham
Instagram: https://www.instagram.com/judgegraham/
Linkedin: https://www.linkedin.com/in/judgegraham/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662
Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

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We are so excited to announce that we are LIVE at the Profit Rocket Summit in fabulous Las Vegas, NV! Kicking off our first of many live episodes is Amanda Triolo! For those of you who don’t know Amanda, she is the CEO of Grasshopper Heating & Cooling, based in Albany, NY. In this episode, she introduced Kelly Osterlitz, her first executive hire in Grasshopper, and talked about how their partnership started and what has come from the serendipitous friendship! We cover their organization’s 5-year goal, and how they will achieve it along the way. Sit back, relax, and enjoy this episode!

0:00 - Intro 

1:55 - What's your plan for reaching $100 million in annual revenue?

3:06 - How did your partnership begin?

8:50 - What have you done to create a culture where your employees buy into your vision & tackle challenges with zeal?

10:06 - What sort of advice do you have for women going into the HVAC industry? 

12:56 - What was the goal behind the design of your new office at Grasshopper?

16:00 - What needs to happen in the next 12 months for you to feel like you're reaching your $100 million growth goal?

Find Amanda :

On The Web: https://gograsshopper.com/
E-mail: [email protected]
Facebook: https://www.facebook.com/gograsshopper/
Linkedin: https://www.linkedin.com/in/amanda-triolo-8989b851/
Linkedin: https://www.linkedin.com/company/grasshopper-heating-&-cooling/

Find Kelly:
On The Web: https://gograsshopper.com/
Facebook: https://www.facebook.com/gograsshopper/
Linkedin: https://www.linkedin.com/in/kellytpasolutions/
Linkedin: https://www.linkedin.com/company/grasshopper-heating-&-cooling/

Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca
For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662
Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

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For the second week in a row, we will be having TWO guests in our show! This week, we are excited to have Billy Stevens back and he’s got some company, Chris Meseke is also joining us! If you are still unfamiliar with Billy, he is the founder and CEO of SeraSystems and the CEO of BillyGo. On the other hand, Chris Meseke works to run the beast that is SeraSystems as Head of Product. SeraSystems provides immense contributions to making businesses profitable and operations more efficient. Efficiency is one of the main catalysts of a successful business operation and this will be the center of our discussion in this episode so sit back, relax, take some notes, and take as much knowledge as you can so that you can apply it in your own business as well! Also, don’t forget your ranch water! (Don’t worry! You can enjoy other drinks as well) Another fun episode is here! 

How can you find software that will actually improve your business, and make it more efficient and profitable, rather than slowing it down? 

What kind of things should you be looking at when you’re looking to make a software change? 

How can you, as a business owner, reduce the insatiable need/desire to switch software all the time? 

What are the biggest issues seen by business owners when moving to a new technology/software? 

What does an optimized profit and loss (P&L) sheet look like and how can Sera use it to raise your revenue & EBITDA?

Find Billy:

On The Web: www.sera.tech

Via Email: [email protected]

Facebook: https://www.facebook.com/SeraSystems


Find Chris:
On The Web: www.sera.tech

Linkedin: https://www.linkedin.com/in/chris-meseke/

Facebook: https://www.facebook.com/SeraSystems

Join Our Group: https://www.facebook.com/groups/hvacrevealed

Presented By On Purpose Media: https://www.onpurposemedia.ca

For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662
Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

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FOURSOME ALERT! What a way to kick off the month of October with our 2nd-ever 2-guest episode! This week, we are excited to have Ryan Blackburn and Robert Smith of the Prestige Contact Group on the show! Robert is the CEO and the co-founder while Ryan is the director of business development and the co-founder as well. They created Prestige Contact Group as a result of their experience with other vendors in this industry. Their vision for Prestige was born out of that experience and the recognition that white glove service, centered on customer experience, simply doesn’t exist for home service companies that are looking for help in growing and scaling their business. Prestige is the quintessential concierge contact center that specializes in creating powerful pre-qualified appointments for your team to close sales and provide services to each of your customers. The Prestige Advantage is a system designed exclusively to intentionally build successful and meaningful customer relationships which creates sales and loyalty. Prestige is about more than appointments; they purposefully connect in a special way to inspire your customers to want to meet with your technicians for your services. Start the month with new learnings that you can apply to yourself and to your business! Get your drinks as we are in for a treat! 

How can you set yourself apart from competitors before the phone even rings?

How is customer service the new battlefront of marketing?

What is a creative voicemail and how can your business benefit from that?

What should a voicemail sound like after-hours?

Why would you want to put in place automation and how would those bolster your marketing?

What is the ideal process for a company to have, internally or outsourced, that is going to add the most value for customers? What’s the return there?

What are some of the KPIs to determine if the Prestige Contact Group team is performing well?

Find Ryan :

On The Web: www.prestigecontactgroup.com

On The Web: https://meetings.hubspot.com/rblackburn1

Facebook: https://www.facebook.com/prestigecontactgroup/

Linkedin: www.linkedin.com/in/ryanwblackburn

Via Email: [email protected]

Join Our Group: https://www.facebook.com/groups/hvacrevealed

Presented By On Purpose Media: https://www.onpurposemedia.ca

For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

Send us Fan Mail

This week, we are happy to have Stephanie Gorton on the podcast! For those of you who don’t know Stephanie, she is the current VP at The Energuy Inc. She is a 5-year veteran in the industry and her start at Energuy is a unique one; she was an Energuy customer and randomly applied to one of their job postings! If you do not know Energuy, they are the number one HVAC contractor solutions partner in California. Their goal is to make home performance contractor businesses successful. They partner with HVAC, plumbing, electrical, solar, and home improvement contractors to provide high-quality energy ratings, permit services, and rebate administration. They are also committed to making the world a greener place through energy efficiency ratings and home upgrade programs. Let’s end September with another episode full of fun and learning nuggets!

What advice do you have for contractors when they’re dealing with competition in their area?

Why do you use the HVAC Revealed podcast as mandatory team member training?

How do you incorporate the “why” of your team members and executives into the business and how does it impact company culture?

What does the one-on-one conversation look like when you’re trying to find a team member’s higher “why”?

How do you go about saying no to potential clients that do not fit?

Are you willing to let go of a top-selling team member if they’re cancerous to the company culture and why?

Find Stephanie :

On The Web: https://www.energuy.com/

Facebook: https://www.facebook.com/theenerguy/

Instagram: https://www.instagram.com/energuyinc/

E-mail:  [email protected]

Join Our Group: https://www.facebook.com/groups/hvacrevealed

Presented By On Purpose Media: https://www.onpurposemedia.ca

For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

Send us Fan Mail

This week, we are excited to have Kevin Thornton on the podcast! For those who do not know Kevin, he is the current VP of Dealer Success at JB Warranties. Over his career, he has led revenue teams that have produced sales of over $1B in software and services. Most recently, Kevin has held senior executive positions in the Field Services industry with Service Fusion, Baytek, and ECI Software. His passion for field service and helping dealers thrive and succeed through digital adoption and better business management is second to none! If this is the first time you have heard of JB Warranties, they are the nation's leading provider of extended warranties to the HVAC and plumbing industries. Their online system provides contractors with the most comprehensive and easy-to-use extended service agreement solutions. Join our conversation to know more about warranties and how they can help your clients and your business as well!

Why should you be more intentional in asking those “what if?” questions for your business?

How can a business really embrace the changing world of tech and why is that important?

Where can a technician find the information that will help them accomplish the mindset shift toward a manager/business owner mindset?

If you were to give someone advice on how to be more kind, what would you say? 

Why was Sera the software that JB Warranties chose to support over other software? 

What are the implications if more than 20% of your business is new construction versus repairs or residential replacements? 

Find Kevin :

On The Web: https://www.jbwarranties.com/

Via Email: [email protected]

Facebook: https://www.facebook.com/HVACWARRANTY

Twitter: https://twitter.com/hvacwarranty

Instagram: https://www.instagram.com/hvacwarranty/

Linkedin: https://www.linkedin.com/in/kevinthorntontx/

 Join Our Group: https://www.facebook.com/groups/hvacrevealed

Presented By On Purpose Media: https://www.onpurposemedia.ca

For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

Generally, one of two things happen, and we've all been there before... Either we get busy recovering from the summer that we forget to take time, reset, and adjust our course for NEXT summer in the fall. Or our summer sucked so badly that we don't know where to being to prep for next summer. No matter what camp you fall into, TJ Harnett from Flywheel Coaching Group can help you! Join us as we dive into all things operations so YOU can crush NEXT summer in the fall.

How can you use the fall to leverage next summer? 

How can you choose the best business coach for your operation?

What is a “happy call” and how can you get the highest value out of those calls?

What’s another way you can reach out to clients that’s not sales-y?

What are some unique ways to gather reviews in a personal way?

What is the ideal Google Review rating?

What are some ways that you can be more present?

Find TJ :

Facebook: https://www.facebook.com/thomas.hartnett.96

Facebook: https://facebook.com/groups/flywheel 

Via Email: [email protected] 

Join Our Group: https://www.facebook.com/groups/hvacrevealed

Presented By On Purpose Media: https://www.onpurposemedia.ca

For HVAC Internet Marketing reach out to us at [email protected] or 888-428-0662

Sponsored by Sera. Sign up now! https://sales.sera.tech/hvac-revealed

Send us Fan Mail

Let’s start September with a familiar face, shall we? This week, we welcome back Billy Stevens to the podcast! Billy is the founder and CEO of SeraSystems and the CEO of BillyGo. SeraSystems provides immense contributions to making businesses profitable and operations more efficient. This is why it is important to use Sera to ensure the success of your business during the shoulder season. That is one topic we want to get into, and more! Join in on the conversion to ensure your business thrives in the shoulder season. Pour your favorite drink (or in Billy's case, ranch water)!

If you’d like a free copy of the slides featured in this episode, text “slides” to (855)968-4116 and we’ll get those sent to you in seconds! Standard messaging rates may apply.

What is JTE? 

What are some of the benefits of accurately tracking the time it takes to install a new unit? 

How can you use JTE to adjust your price book in real time?

Is it possible to measure your business’ efficiency and what are the industry standards for that? 

Is there a level where that inefficiency in time is impeding the average ticket?

What are the 4 KPIs that really move the financial meter, and why should you be paying attention to them as a business owner?

Find Billy :

On The Web: www.sera.tech

Via Email: [email protected]

Facebook: https://www.facebook.com/SeraSystems

Join Our Group: https://www.facebook.com/groups/hvacrevealed

Presented By On Purpose Media: https://www.onpurposemedia.ca

For HVAC Internet Marketing Reach out to us at [email protected] or 888-428-0662

Sponsored By Sera Systems https://www.sera.tech