In this episode of the London Fintech Podcast, Tony Clark sits down with Andrew McKibben, Head of International Technology and CIO for Global Corporate & Investment Banking at Bank of America, to explore how one of the world’s largest financial institutions is using technology, AI, and innovation to stay ahead in a rapidly changing industry.

Andrew shares insights on the strategic role of technology in banking, how AI and machine learning are reshaping financial services, and why customer-centric innovation is key to long-term success. He also discusses the challenges of modernising legacy systems, the importance of fostering a culture of innovation, and how the bank is investing in talent and cutting-edge technology to drive growth.

The episode also touches on the importance of patents in fintech, how Bank of America has secured over 7,000 patents, and why continuous investment in technology—over $13 billion annually—is a critical factor in staying competitive. Andrew highlights the mindset required to embrace change and push technological boundaries.

Topics Covered:

• The importance of curiosity as a career foundation (and starting out with a Sinclair Spectrum...)

• Technology as a strategic enabler for the business 

• Really (really) listening to customers 

• Spending $13 billion a year on technology, whilst also being agile and innovative across 35 countries 

• The impact of AI and machine learning on financial services 

• Bank of America as the most patented Financial Institution in the industry

• Why investing in employees is just as important as investing in tech 

• Always being there to support clients 

• Getting out of your comfort zone to drive personal and professional growth 

Tune in to discover how Bank of America is shaping the future of banking through innovation, technology, and a relentless focus on customer needs.

Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Andrew McKibben: https://www.linkedin.com/in/andrew-mckibben-0204691/

Bank of America: https://www.bankofamerica.com/

Thinking, Fast and Slow: https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576

The Singularity is Nearer: https://amzn.eu/d/26PBJTA

#FinTech #BankingInnovation #ArtificialIntelligence #MachineLearning #CustomerCentric #BankofAmerica #TechLeadership #DigitalTransformation