️In this episode of the London Fintech Podcast, Tony Clark sits down with Robb Wilson—pioneer in AI, experience design expert, and author—to unpack the rapid evolution of artificial intelligence and what it really means for the future of financial services.

Robb shares why simulation is the next big leap in AI, how outbound and agentic AI will redefine customer interactions, and why the industry needs to stop bolting AI onto outdated systems. Drawing from years of experience building platforms for smarter machines, Robb argues that success with AI requires rethinking objectives, embracing foundational design, and preparing for a future where machines not only support—but act.

They also explore the risks of AI overload, the need for shared knowledge infrastructure, and why clarity and control must underpin innovation.

Topics covered:

• Why AI is the defining force in financial services

• The rise of agentic AI and outbound automation

• Why simulation will reshape AI development

• The hidden risks of bolt-on AI solutions

• How companies can build foundational AI infrastructure

• The challenge of integrating AI into legacy business structures

• Why objectives—not just tools—must evolve

• Building platforms for intelligent, autonomous systems

• The future of human-AI collaboration in finance

Tune in to hear how Robb Wilson is helping reshape AI thinking across industries—and what it takes to lead in the age of intelligent systems.

Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Robb Wilson: https://www.linkedin.com/in/invisiblemachines/

UX Magazine: https://uxmag.com/

OneReach.ai: https://onereach.ai/

Dopamine Nation: https://www.amazon.co.uk/Dopamine-Nation-Finding-Balance-Indulgence/dp/B09GYNV92D

Age of Invisible Machines: A Guide to Orchestrating AI Agents and Making Organizations More Self-Driving (Revised and Updated Revised and Updated 2nd Edition): https://a.co/d/8r0Ju8R

The Invisible Machines podcast: https://uxmag.com/podcasts

Verizon Business Assistant: https://www.verizon.com/business/solutions/ai-business-assistant/

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