Listen to Best Sellers Audiobooks in Business, Leadership

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Title: Smartcuts

Subtitle: How Hackers, Innovators, and Icons Accelerate Success

Author: Shane Snow

Narrator: Shane Snow, Erik Bergmann

Format: Unabridged

Length: 5 hrs and 55 mins

Language: English

Release date: 09-09-14

Publisher: HarperAudio

Ratings: 4.5 of 5 out of 850 votes

Genres: Business, Leadership

Publisher's Summary:

Entrepreneur and journalist Shane Snow (Wired, Fast Company, The New Yorker, and cofounder of Contently) analyzes the lives of people and companies that do incredible things in an implausibly short time.

How do some startups go from zero to billions in mere months? How did Alexander the Great, YouTube tycoon Michelle Phan, and Tonight Show host Jimmy Fallon climb to the top in less time than it takes most of us to get a promotion? What do high-growth businesses, world-class heart surgeons, and underdog marketers do in common to beat the norm?

One way or another, they do it like computer hackers. They employ what psychologists call "lateral thinking": rethinking convention and breaking "rules" that aren't rules.

These are not shortcuts, which produce often dubious short-term gains, but ethical "smartcuts" that eliminate unnecessary effort and yield sustainable momentum. In Smartcuts, Snow shatters common wisdom about success, revealing how conventions like "paying dues" prevent progress, why kids shouldn't learn times tables, and how, paradoxically, it's easier to build a huge business than a small one.

From SpaceX to The Cuban Revolution, from Ferrari to Skrillex, Smartcuts is a narrative adventure that busts old myths about success and shows how innovators and icons do the incredible by working smarter - and how perhaps the rest of us can, too.

Members Reviews:

Smartcuts Delivers The Goods!

What did you love best about Smartcuts?

Smartcuts was awesome because of how it brought the different principles together in an applicable format. Theory was backed up by how they were executed and studies that aligned.

What other book might you compare Smartcuts to and why?

If you combined the principles from Smartcuts, Lean Startup and Virtual Freedom you'd be one powerhouse player.

Great content, specially in audio format

Would you recommend this audiobook to a friend? If so, why?

I was able to listen to this while doing other menial tasks, which made this a lot faster than sitting down to read. In terms of the content it's a great book to learn how others have learned to work smarter to get to their goals faster. Shane Snow's explanation of theories with every day examples of people who have succeeded with these techniques is super engaging and refreshing.

What did you like best about this story?

The examples brought it home for me. Specially when he concludes with Dwayne Edwards story.

Have you listened to any of Shane Snow and Erik Bergmann s other performances before? How does this one compare?

No

Just ok

The book seemed to have a too many references to products, and websites. I also thoght that the book did not clearly define each "smarrcut" abd how it could be used in everyday life.

Great stories, ideas--could change your life.

Great book on how to radically accelerate your life and your influence. It shows how things like mentoring and leveraging platforms and the ability to see "waves" coming can make the difference from incremental change to big leaps forward. He challenges us to reject the idea of slowly working our way up the ladder, spending years of paying dues before you can finally do something big or meaningful.

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Title: How to Build Network Marketing Leaders

Subtitle: Step-by-Step Creation of MLM Professionals

Author: Tom "Big Al" Schreiter

Narrator: Dan Culhane

Format: Unabridged

Length: 2 hrs and 30 mins

Language: English

Release date: 07-24-14

Publisher: Fortune Network Publishing

Ratings: 4.5 of 5 out of 351 votes

Genres: Business, Leadership

Publisher's Summary:

Do you want to be a leader? Or, do you want more leaders on your network marketing team?

The strength of your network marketing business is measured in "leaders" - not in the number of distributors. Leaders are the long-term foundation of your business.

Everyone says they want to have more leaders, but how?

Successful leaders have a plan. They want to duplicate themselves as leaders. This plan doesn't happen by accident. Follow this plan. Instead of wishing and hoping for leaders, this audiobook will give you the step-by-step activities to actually create leaders. Yes, there is a plan for building leaders, and it is simple to follow. Discover how to give ordinary distributors a leadership test to determine if they are ready to enter the path of leadership. Then, learn how to start their learning process with the biggest leadership lesson of all: problems.

When you have an organization of leaders, network marketing gets easier. Instead of spending the day with repetitive activities with distributors, you will enjoy the free time this business offers. Spend the time to build and create leaders, and then you will have the freedom to visit the beaches of the world.

This is the perfect audiobook to lend to a new distributor who wants to build a long-term MLM business, and would like to know exactly how to build it. Creating network marketing leaders should be the focus of every business-builder.

Members Reviews:

Solving problems

Toughest leadership test: problems. If you have a potential leader that still is passing up problems, you don't have a leader.

Helpful and insightful

A lot of the things that are mentioned are things that I deal with on a daily basis what I also like about this book is that it shows me how to save time on who the train and how to train as a future leader

Great Book

A must read for all networkers. Great stuff. I really enjoyed all the stories. If you are truly wanting to be successful you need to have your team read this.

The Book for Network Marketing Leaders

Knocked this audio out in a few days, easy listen and makes complete sense for anyone looking to build and lead large network marketing teams.

nice easy read

nice easy read. can't wait to apply to my business and share with others .

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Title: Joy, Inc.

Subtitle: How We Built a Workplace People Love

Author: Richard Sheridan

Narrator: Tim Andres Pabon

Format: Unabridged

Length: 7 hrs and 33 mins

Language: English

Release date: 05-16-14

Publisher: Gildan Media, LLC

Ratings: 4.5 of 5 out of 155 votes

Genres: Business, Leadership

Publisher's Summary:

The moment you walk into Menlo Innovations, you can sense the atmosphere full of energy, playfulness, enthusiasm, and maybe evenjoy. As a package-delivery person once remarked, "I dont know what you do, but whatever it is, I want to work here." Every year, thousands of visitors come from around the world to visit Menlo Innovations, a small software company in Ann Arbor, Michigan. They make the trek not to learn about technology but to witness a radically different approach to company culture. CEO and "Chief Storyteller" Rich Sheridan removed the fear and ambiguity that typically make a workplace miserable. His own experience in the software industry taught him that, for many, work was marked by long hours and mismanaged projects with low-quality results. There had to be a better way.

With joy as the explicit goal, Sheridan and his team changed everything about how the company was run. They established a shared belief system that supports working in pairs and embraces making mistakes, all while fostering dignity for the team. The results blew away all expectations. Menlo has won numerous growth awards and was named an Inc. magazine "audacious small company". It has tripled its physical office three times and produced products that dominate markets for its clients.

Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process. Joy, Inc. offers an inspirational blueprint for listeners in any field who want a committed, energizing atmosphere at work - leading to sustainable business results.

Critic Reviews:

"Joy, Inc. is a marvelous title, sure. But this masterpiece delivers and delivers and delivers. I beg you to keep taking deep breaths and imagining the world that Richard Sheridan reveals. Then...give it the best shot you can. I do truly beg you." (Tom Peters, coauthor, In Search of Excellence)

Contact me for any questions: [email protected]

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Title: Fish!

Subtitle: A Proven Way to Boost Morale and Improve Results

Author: Stephen C. Lundin, John Christensen, Ken Blanchard, Harry Paul

Narrator: Kathleen McInerney

Format: Unabridged

Length: 2 hrs and 24 mins

Language: English

Release date: 05-13-14

Publisher: Hachette Audio

Ratings: 4.5 of 5 out of 252 votes

Genres: Business, Leadership

Publisher's Summary:

Over 5 million copies sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day.

A powerful parable that will help you see your life and work in a new way.

It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work!

FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: Four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled.

Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, it's easy to see why FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, fulfill lifelong dreams, and realize their ambitions.

FISH! will help you discover the amazing power that is already inside you to make a positive difference-wherever you are in life.

Based on a best-selling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.

Members Reviews:

Amazing!

I was honestly shocked by this book. I thought that I would dread having someone read me a book, but I loved it! I was expecting a monotoned reader, but I received an engaged reader who had many different tones. Along with multiple readers. I read the first 20 pages of the book and i got 10 times more out of her reading it to me than reading it myself.

Interactively Enjoyable

Reading a book is one thing but, listening to this book was amazing. Helps to bring the characters to life and enjoy a great read while being able to multitask.

great read for someone in the corporate world!!

short ,sweet and to the point. loved storytelling and it really reminds you of what being a great leader is about

Few principals that are good, but reality is different

Nice helpful paradigms, but there are lots of extra fillers and story expansions that are unnecessary and actually would never happen in real life.

It is nice but could have been shortened to two pages.

Fave Fish!

I am a Learning and Development Manager and want to start the culture of Fish Philosophy in our resort...been a follower of Ken Blanchard...

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Title: A More Beautiful Question

Subtitle: The Power of Inquiry to Spark Breakthrough Ideas

Author: Warren Berger

Narrator: Michael Quinlan

Format: Unabridged

Length: 7 hrs and 54 mins

Language: English

Release date: 03-04-14

Publisher: Audible Studios for Bloomsbury

Ratings: 4.5 of 5 out of 1757 votes

Genres: Business, Leadership

Publisher's Summary:

Audie Award, Business/Educational, 2015

In this groundbreaking book, journalist and innovation expert Warren Berger shows that one of the most powerful forces for igniting change in business and in our daily lives is a simple, underappreciated tool - one that has been available to us since childhood. Questioning - deeply, imaginatively, "beautifully" - can help us identify and solve problems, come up with game-changing ideas, and pursue fresh opportunities. So why are we often reluctant to ask "Why?"

Bergers surprising findings reveal that even though children start out asking hundreds of questions a day, questioning "falls off a cliff" as kids enter school. In an education and business culture devised to reward rote answers over challenging inquiry, questioning isnt encouraged - and, in fact, is sometimes barely tolerated.

And yet, as Berger shows, the most creative, successful people tend to be expert questioners. Theyve mastered the art of inquiry, raising questions no one else is asking - and finding powerful answers. The author takes us inside red-hot businesses like Google, Netflix, IDEO, and Airbnb to show how questioning is baked into their organizational DNA. He also shares inspiring stories of artists, teachers, entrepreneurs, basement tinkerers, and social activists who changed their lives and the world around them - by starting with a "beautiful question".

Berger explores important questions, such as:

A More Beautiful Question outlines a practical Why/What If/How system of inquiry that can guide you through the process of innovative questioning - helping you find imaginative, powerful answers to your own "beautiful questions".

Critic Reviews:

"Michael Quinlan's narration will strike many listeners as calming. Buoyed by his near flawless diction and phrasing, his performance has the confidence of someone in total control of his craft and his connection with his listeners." (

AudioFile)

Members Reviews:

inspiring and enlightning

This is one of those audible books I wanted to listen to in one sitting. Well written with interesting stories. I would say it really helped me to question and think more deeply before making any decisions now. It's so easy to think we know the answers but often we are so wrong in our assumptions. This books helps us to take a step back, ask questions and see things from a broader perspective before going forward. A book worth listening to.

Life Changing

This book caused me to sit down, create and face my own questions. Absolutely loved it. Has changed my whole perspective and caused me to engage my life rather than drift through it.

A More Ordinary Reply

It was a pleasant listen, although I found myself drifting off sometimes during jogging. But when my mindfulness asserted itself the sound bytes got me re-engaged. Although the core idea is valid I am not sure it justified a full book. A lot of stuff I had already digested elsewhere as the heavily quoted text testifies. Basically to sum up : questions are more interesting than answers so ask lots of them. Use Why, What if, and How and fail forwards ie enjoy the process of failing as you learn more that way.

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Title: Scaling Up Excellence

Subtitle: Getting to More Without Settling for Less

Author: Robert I. Sutton, Huggy Rao

Narrator: Rob Shapiro

Format: Unabridged

Length: 10 hrs and 47 mins

Language: English

Release date: 02-04-14

Publisher: Random House Audio

Ratings: 4.5 of 5 out of 286 votes

Genres: Business, Leadership

Publisher's Summary:

In Scaling Up Excellence, best-selling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organizations success: scaling up further, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever-better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries - including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare - Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between "Buddhism" versus "Catholicism" - whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people - rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back.

Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge. It is destined to become the standard bearer in the field.

Critic Reviews:

"A great read that provides real, practical advice whether you're a team of 5 or 50,000. Sutton and Rao find just the right stories to show how almost any team can get bigger and better." (Laszlo Bock, senior vice president of People Operations, Google)

"Innovation at scale and speed is our goal. Robert Sutton and Huggy Rao show us how to do it more often and better, knowing that scale matters." (Beth Comstock, Senior Vice President and Chief Marketing Office, GE)

Members Reviews:

A must read for all high growth organizations.

Invaluable insights, good mix of different industries, plenty of food for thought. Highly recommend for anyone trying to grow a business.

A bit slow at the beginning but worth the wait

This is a fine audiobook. The first 3 chapters were a bit slow, but gets better and better as the chapters advance. Well narrated and interesting content.

Definitely some good learnings for scaling up

I would suggest is for anybody who is involved in scaling up an organization or department. The only drug that are that the authors seem to rely only on stories and best practices that they have personally come into contact with as a result of their internal research at Stanford. It would have been nice for them to go out and find some other examples as well, but that leaves some room for a second book! Overall a worthwhile read.

Enjoyed it had some great ideas and stories

Very practical and insightful and the ideas are backed up. I recommend it if you are working on scaling.

perfect outline to clear results

loved the book. having been successful and less than successful with large scaling up efforts the points of the book all resonated with me.

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Title: Crucial Accountability

Subtitle: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, 2nd Edition

Author: David Maxfield, Kerry Patterson, Ron Switzler, Joseph Grenny

Narrator: Kerry Patterson

Format: Unabridged

Length: 6 hrs and 14 mins

Language: English

Release date: 01-24-14

Publisher: McGraw-Hill Education

Ratings: 4.5 of 5 out of 380 votes

Genres: Business, Leadership

Publisher's Summary:

Hold anyone accountable. Master performance discussions. Get results.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

Critic Reviews:

"Revolutionary ideas...opportunities for breakthrough ..." (Stephen R. Covey, author of

The 7 Habits of Highly Effective People)

"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of

The One Minute Manager)

"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad OBrien, CNN news anchor and producer)

Members Reviews:

Very helpful for work and life

What did you love best about Crucial Accountability?

Follows up where Crucial Conversations leaves off when dealing with ongoing problems.

Any additional comments?

The review questions seem geared toward fiction or biography rather than nonfiction. While this book presents some of the same situations as Crucial Conversations, it goes further in helping people to deal with situations where agreements have been violated. It presents alternatives to "the ultimatum" which seem largely ignored or forgotten by many people. It helps refute either or thinking and work toward problem solving. If we all learn more ways to avoid verbal violence, perhaps our improved communication will make us all more successful.

Understand Why People Violate Expecations

Before you read this, read Crucial Conversations. This will make more sense coming after but could be read independently. This book is very helpful to anyone. A parent, a manager, a team leader, or just a humble individual on their daily journey through life. It breaks down and helps explain why people do what they do, and how we as others can help them redirect themselves. It makes dealing with accountability issues into a scientific problem. The book takes you step by step through how to hold those conversations and discuss where people have missed the mark maybe.

These books have helped me in many ways in my life and have taught me how to handle people and navigate conversations. Learning these tools helps me understand how others will try and divert attention or blame away from themselves and how to bring them back in to discuss the problem at hand.

Overall an exceptional book at helping anyone learn to deal with violated expectations from your child, to your mother-in-law, to your boss.

Easy to Follow & Understand

The title says it all. The authors do a wonderful job at keeping it simple to understand and excellent tools to use in real life situations. I recommend this book to anyone who is interested in see some effect change in their lives.

Read "Crucial Conversations" first

Read this book after reading "Crucial Conversations," which is about handling difficult conversations. Also, there are some concepts in that book which are useful to know as they are occasionally referred to in this book.

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Title: The E-Myth Insurance Store

Subtitle: Why Most Insurance Businesses Don't Work and What to Do About It

Author: Michael E. Gerber, John K. Rost

Narrator: Michael E. Gerber, John K. Rost

Format: Unabridged

Length: 5 hrs and 32 mins

Language: English

Release date: 12-20-13

Publisher: Prodigy Audio

Ratings: 4.5 of 5 out of 32 votes

Genres: Business, Leadership

Publisher's Summary:

Running a successful insurance business is a juggling act. You need expertise in your area of insurance to provide services to clients. You also need the know-how to run a small business. Youve probably been well prepared by your education or experience for the technical ins and outs of an insurance business.

Yet what training has prepared you to run a business? E-Myth Real Insurance Store fills this knowledge gap, giving you a complete toolkit for either starting a successful business from scratch or maximizing an existing business performance. Loaded with practical, powerful advice you can easily use, this one-stop guide helps you realize all the benefits that come with a thriving insurance business.

Members Reviews:

Wow What a Let Down!!!!

This book wasnt for you, but who do you think might enjoy it more?

A complete business beginner.

Would you ever listen to anything by Michael E. Gerber and John K. Rost again?

Maybe but not likely

How could the performance have been better?

Hire a professional voice person. The author speaking is absolutely dreadful. Speaks way to slow and gravelly.

If you could play editor, what scene or scenes would you have cut from The E-Myth Insurance Store?

For sure the first 30min it wasted just to get through the acknowledgments. Are you kidding me!

Any additional comments?

This book may be OK for complete beginners but if you have read more then a few business books so far skip this one. Title seems to be more of a marketing ploy then a book specifically aimed at helping those in the insurance business.

Author drug out some points for an eternity when a simple analogy would have done fine.

At some points I felt this book was just an ad for the co-authors insurance franchise business.

Missing Pieces

Would you try another book from Michael E. Gerber and John K. Rost and/or Michael E. Gerber and John K. Rost ?

I would try another from Michael Gerber.

What was the most interesting aspect of this story? The least interesting?

I enjoyed the few examples of systems John had used in his agency model. The least interesting was the duplicate information from the original E myth book.

Any additional comments?

After reading the E Myth Revisited I was really excited to read this book as I am in the insurance industry and was looking to see what systems this author had used in his agency. However, I was disappointed in the small number of examples that were referenced in this book. The book seemed to be more of an advertisement for John's insurance agency franchises and less of an educational read for solid insurance agency systems.

I like E-myth revisited a lot better

E-Myth revisit is a lot more helpful than this book for an insurance company. This was a waste of time.

A proven roadmap

Why would you try to recreate the system, when it is provided to you here? This book combines what is great about the E-Myth concepts with the real life success of an Insurance Industry Rockstar. This book will help you focus on what works, while helping you to really assess what is it you want from your business. A must read.

Thank you!

I really needed to listen to this life changing presentation. Thank you so much for helping me figure out my life with my company !

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Title: The Outsiders

Subtitle: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success

Author: William N. Thorndike

Narrator: Brian Troxell

Format: Unabridged

Length: 5 hrs and 52 mins

Language: English

Release date: 10-29-13

Publisher: Audible Studios

Ratings: 4.5 of 5 out of 867 votes

Genres: Business, Leadership

Publisher's Summary:

"It is impossible to produce superior performance unless you do something different." - John Templeton.

What makes a successful CEO? Most people call to mind a familiar definition: a seasoned manager with deep industry expertise. Others might point to the qualities of today's so-called celebrity CEOs charisma, virtuoso communication skills, and a confident management style. But what really matters when you run an organization? What is the hallmark of exceptional CEO performance? Quite simply, it is the returns for the shareholders of that company over the long term.

In this refreshing, counterintuitive audiobook, author Will Thorndike brings to bear the analytical wisdom of a successful career in investing, closely evaluating the performance of companies and their leaders. You will meet eight individualistic CEOs whose firms' average returns outperformed the S&P 500 by a factor of twenty in other words, an investment of $10,000 with each of these CEOs, on average, would have been worth over $1.5 million twenty-five years later. You may not know all their names, but you will recognize their companies: General Cinema, Ralston Purina, The Washington Post Company, Berkshire Hathaway, General Dynamics, Capital Cities Broadcasting, TCI, and Teledyne.

In The Outsiders, you'll learn the traits and methods striking for their consistency and relentless rationality that helped these unique leaders achieve such exceptional performance. Humble, unassuming, and often frugal, these "outsiders" shunned Wall Street and the press, and shied away from the hottest new management trends. Instead, they shared specific traits that put them and the companies they led on winning trajectories: a laser-sharp focus on per share value as opposed to earnings or sales growth; an exceptional talent for allocating capital and human resources; and the belief that cash flow, not reported earnings, determines a company's long-term value.

Drawing on years of research and experience, Thorndike tells eye-opening stories, extracting lessons and revealing a compelling alternative model for anyone interested in leading a company or investing in one and reaping extraordinary returns.

Members Reviews:

Clear, structured presentation. Well narrated. Worth a listen!

This audiobook is certainly worth a listen. The book is laid out in a clear, concise manner with a case study on each of the Outsiders CEOs. Each of the CEOs faced a unique set of obstacles making this book an engrossing listen/read throughout.

Please note that the emphasis is on the success of the CEOs in office rather than on the formative background that made these CEOs unique. As such, the reader/listener has to take on a degree of blind faith in making sure the author uses the right metrics to identify success for these standout CEOs. For example, much is made of about the stock price CAGR during the tenure of the CEO and therefore, a heavy emphasis is placed on various methods to gain leverage (stock buybacks, debt issuance, etc.). Naturally, higher beta/leverage in a growing industry promises to substantial outperformance in a growing industry but taking on more risk in an uncertain market and have the dice fall in your favor doesn't necessarily mark great decision making. Rant over. Good book. Well narrated.

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Title: Raise the Bar

Subtitle: An Action-Based Method for Maximum Customer Reactions

Author: Jon Taffer

Narrator: Luke Daniels

Format: Unabridged

Length: 7 hrs and 14 mins

Language: English

Release date: 10-21-13

Publisher: Brilliance Audio

Ratings: 4.5 of 5 out of 326 votes

Genres: Business, Leadership

Publisher's Summary:

If theres anyone who can prevent a bar or restaurant from going belly-up, its Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.

As host and executive producer of Spike TVs Bar Rescue, a documentary-style series, Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now hes offering his no-nonsense strategy for eliciting just the right emotional reactions in customers to everyone.

Raise the Bar distills the secrets to running a successful enterprise with Reaction Management, a strategy and philosophy Taffer developed and uses in his business and on Bar Rescue. It works whether youre running a storefront operation or a web-based company, whether youre manufacturing widgets or providing a service.

Taffers overarching philosophy is this: All business is about creating the right reactions in your customers. Even better: You can control those reactions to a very large degree. Raise the Bar is the definitive manual on transforming a bar or restaurant with actionable, proven strategies for immediate impact.

Members Reviews:

Wish Jon was the narrator!!

I'm a hospitality "life-er" and really enjoy Jon's show Bar Rescue, but found the narrator STIFF! Don't get me wrong, the narrator showed emotion but...Come On! This woulda been 5 stars all around if Jon read this! It's missing why he's such a likeable steamroller! His distinctive/badass NY accent, his sassy attitude, the fact you can hear him salivating when he lays into some dumdum bar owner who is resisting change and in denial-he is a character! Though the book is great, full of pertinent stories and useful information, I'm just sad that he delegated the job of narrator to an anybody, when why I enjoy his show and purchased this book was because I enjoy him! This seems to be recurring issue with audiobooks. Makes listening lack-luster.

Waste of time, a few useful tidbits

I would not recommend this book to anyone in the bar or restaurant industry. If you like to listen to someone constantly tell you how smart they are and how stupid others are, this is the book for you. If you're looking for actionable advice, you'll find a few tidbits if you take the time to listen through the noise.

Must read for all bar & restaurant owners

Excellent detailed instructions on how to improve your establishment. The only thing I was disappointed with was that Jon Taffer didn't narrate the audio book.

a great listen!

I wish Jon Taffer actually narrated it but still really interesting! This Is a good book for anyone in business or people who oversee systems or personnel.

Must read for anyone in the hospitality industry

Must read for anyone in the hospitality industry

Great book. His style is different but his business models are proven.