This episode was recorded live at the LVNx Conference in Chicago and is a conversation with LVN Board Members Keith Maziarek and Justin Ergler with multiple guests from across the legal ecosystem including Aaron Boersma, Mikhail Makarovsky and Jae Um. This dynamic conversation touched on a variety of provocative and timely topics such as the untapped potential benefits of client feedback, whether clients hire lawyers or firms and how they respond when a lawyer changes firms, and how to break the foolish discount shopping and annual rate increase cycle that distracts us all from focusing on value and outcomes. It’s a good one!