Jenni and Einar sit down and discuss some techniques for making customers' experience special. Specifically remembering names, and some great techniques on how to do so.

I sat down with Jenni and Einar to talk about what customer service means to us, including some of the ways we can give great customer service at Market Lane Coffee

I sat down with Tyson and Christian to talk about what Market Lane does for its wholesale customers, what it means to be a  wholesale customer, and some of the challenges.

Fleur and Jason chat about a few new products. Jason's new book, our new Kinto travel cups, the updated kits, and getting Breville grinders back in. 

Jason and Milla talk about Market Lane's upcoming Ethiopian coffees, and their recent trip to Ethiopia, at a staff meeting presentation.

Aislinn hosted a presentation on Kenyan coffee, how we buy it, and which lots we have bought. Some Q&A with the staff at Market Lane. 

Milla, Aislinn and I talk about Kenyan coffee. We're releasing a new coffee called Ngamba, and we talk about production, the landscape, and how coffee in Kenya is traded.