This is Smart Cleaning School episode 4-1-1. Do you know what that means? It means "Directory Assistance" and derives from the old days of telephone operators in the United States and Canada. 4-1-1 has been used since 1930 if you can believe that! The number has taken on a whole new identity in pop culture since the 1980's where 4-1-1 is slang for "Information" or "What's the deal?" or "What's up with that?" What's the 4-1-1 with the Smart Cleaning School Podcast? Are you enjoying it? Are there episodes you'd like me to do that I haven't. Email me at [email protected] to request topics. The 4-1-1 was a fun side path for this episode. Let's get to it!

 A member of the Solo Elite asked a really good question in our community. Ian asked. "How do I deal with rejection of a prospective client and still be able to build a relationship with them?" A question often times reveals ones internal mindset. In this case, I can recognize the mindset. I'm now going to help all the Ian's out there. You believe that a client saying no is a personal rejection and a failure. You have incorrectly associated a No with failure. This incorrect association causes you to feel rejected and therefore less willing to take more positive action. I mean... why would I? They don't like me. They don't like my cleaning service. I'm not good enough. This is a slippery slope and many struggle with rejection. It's natural. We want to protect ourselves from that pain. This is where Ian's question stems. He cannot see a reason for building a relationship with someone who rejected him. Rejection is bad. How do you handle that?

Do you see why people ask this question? They want to win, but they are stuck. They believe that they have to figure out how to manage this pain in order to win.  In this line of thinking, it makes total sense. But this mindset and association is incorrect. There is a great book out there called "Go for No", where the authors rewire your thinking. Yes and No are not opposite directions. In other words, a No doesn't take you farther from Yes. It brings you closer. Change the image and definition in your brain. Currently, you stand in the middle of Yes and No. Yes is to the left and is on the way to Success. No is to the right and is on the way to Failure. Move No to the left side before Yes. Put another term to the right. Quit is on the way to Failure. No is on the way to Yes. You need to get many No's before you get a Yes. Many Yes's lead to Success. Therefore, you can't succeed unless you get No's. You can't succeed unless you get rejection. Rejection is now a positive. It's not a negative. If rejection is a positive, you don't have to manage the pain of it. You measure the gain of being rejected. And if rejection is a gain, you get excited to achieve the next gain.


Read the rest of this episode at the Smart Cleaning School website