Massive complexity is creating “marketing cloud fatigue”, says Gartner’s California-based senior director and analyst Ben Bloom, who joins Publicis Sapient ANZ managing director Sarah Adam-Gedge, Citi’s Head of Digital and Segments Roger Slater and Brand Traction’s Jon Bradshaw in Episode Two on why personalisation is a quaint bygone - even with tech.

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Clemenger BBDO Group executive chairman Robert Morgan has a long-held view that "you take your medicine early” in a downturn, flagging more consolidation within the group as the big creative agency brands become central hubs for creative, e-commerce, data and precision marketing. But he “absolutely won’t” be replicating WPP’s centralised production model in Australia and New Zealand for lower-cost, high velocity work. “We won’t be doing it that way,” he says. Morgan also believes there’s "no question" a shift of at least 20% of people working more flexibly out of Clemenger offices is a given.      

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

From 2022, Google will ban the use of third party cookies within its Chrome browser, joining Apple and others in voiding the digital marketing industry's most widespread currency. That's going to break things - including new pressure on first party data. Many companies don't even know what's going to hit them but for those that want to stay in business, there's still time - just. 

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Gartner’s provocative forecast that personalisation will prove an expensive wasteland of tech tools in five years has Citi’s Australian head of segments and digital, Roger Slater, fired up. Yes, a day of reckoning is coming for tech vendors and ‘fundamentally lazy’ marketers who think personalisation is a tech problem. But it’s not about the tech, Slater says. WPP’s Adam Good worries there are too many tech Ferrarris idling in the garage being used by people "trained in the tools, not marketing”. Another problem. Brand Traction’s Jon Bradshaw has the science. Time to listen up.

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

WPP’s Team Red media lead on Vodafone, Emily Cook, says WFH has “humanised” client-agency relationships but Bohemia’s national planning director Mark Echo says he’s been on a more volatile emotional rollercoaster than when in the office. Wavemaker CEO Peter Vogel still heads to work daily and can’t wait to get his teams back together in the office. MFA CEO Sophie Madden, however, agrees with Mark Echo that post-COVID up to 50% of the industry will see material shifts in how they work. Want a real, no BS conversation? This one delivers. 

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Southern Cross Austereo’s Brian Gallagher says the market got it all wrong on concerns COVID radio audiences would crater because of vanishing work commutes. Omnicom Media Group’s head of audio and outdoor Jo Dick agrees. SCA’s 1.2 million digital streaming and app users show the typical spikes in breakfast and drive slots have spread across the day. Now for a revolution in radio’s diary-based audience currency…Jo Dick calls for overnight radio numbers, like TV, within a year.  

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Two leading “trusted media" news editors mix it up with Carat CEO Sue Squillace and Nine’s Chief Sales Officer Michael Stephenson on media consumption trends and what advertisers will do next. Squillace says the online shopping surge is affecting media channel allocation - to digital performance - but Carat’s strategy teams have "never been busier” planning for the mid and longer term around brand.

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Two former blue chip corporate marketers tell a very different story now they’re at smaller, scrappier start-up ventures. Former Combank marketer Stuart Tucker says many marketing peers in large organisations are "out of touch” with mainstream Australia and need a dose of humility. Meanwhile Seedlip APAC general manager, Adam Ballesty,  is scrambling to push the fast growing non-alcoholic, distilled spirits category when restaurants and bars are closed and everyone is reaching for a drink.

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

The Coles research and insights team is feeding the broader marketing operation daily on insights and messaging strategies coming from what Google and Facebook are capturing in search and social and what the just-overhauled creative and media agency partners are tapping from international markets that are weeks ahead of the Australian COVID-19 situation. She talks with Mi3 Executive Editor Paul McIntyre.       

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Like Telstra CMO Jeremy Nicolas two weeks ago, Suncorp’s marketing and brand boss Mim Haysom says "we haven't cut our marketing budgets and have no intention of doing that”. An 18-month effort by Haysom to convince Suncorp's leadership and board to view long-term investment in brand and marketing as a growth driver has paid off. Mark Ritson says Haysom is "a 1-in-100 marketer” as he joins up with ADMA to launch a 12-week work-from-home "Marketing Masterclass” series later this month. But…they do don the gloves for a light stoush over marketing’s obsession with communications.

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.