When you hear the term ‘mindful listening’ do you think of a soft skill, or a game-changing ability for business success? Communications expert and the Founder and CEO of Excited Adults, Megan Flamer, explains how truly hearing your clients and team members can build trust, foster loyalty, and even help de-escalate difficult situations. With simple techniques like paraphrasing and staying present in conversations, you can create stronger connections and improve your decision-making in high-pressure moments. By actively listening and responding with empathy, you not only enhance relationships but also gain valuable insights that can drive better business outcomes.

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