Sign up to save your podcasts
Or
Share Molly Langenstein, President and CEO at Chico's FAS – Know Thy Customer: Building brands and revitalizing sales in the retail fashion industry
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Molly Langenstein, President and CEO at Chico's FAS – Know Thy Customer: Building brands and revitalizing sales in the retail fashion industry
Summary:
To really serve your customer, you have to understand them. And that's just one of the crucial ways that today's guest has led her company into remarkable growth. On this episode, we welcome Molly Langenstein, CEO, President and Board Member of Chico's FAS. She joined the company in August of 2019 and became CEO and President less than a year later, in June 2020.
Molly is a 30-year retail industry veteran with a proven track record of building multiple successful brands, and revitalizing sales and profitability in the retail fashion industry. Prior to Chico's, Molly held multiple roles at Macy's, including General Business Manager for Ready to Wear, Private Brands Officer of Macy's in Bloomingdale's, and Executive Vice President of private brands for Men's and Children's wear.
I sat down with Molly to talk about the unique strategy at Chico's and her amazing career in the retail industry, that in some ways, started when she was just a kid.
Highlights:
- Molly tells about what she learned growing up in her mother's boutique (2:58)
- What has changed and what's stayed the same with consumers (4:27)
- Molly explains the main brands at Chico's (5:34)
- What attracted Molly to this opportunity at Chico's (8:36)
- The strategic pillars of their plan (9:56)
- The connection that is made with a customer through these brands (14:34)
- How an increasingly younger customer base and the multi-channel approach is significant to the company's growth (16:17)
- The company's digital tools for their customers, and their loyalty program (18:44)
- Chico's balance sheet (21:46)
- How Chico's is managing the economic challenges of the moment (22:53)
- Molly talks about the company's response to Hurricane Ian in Florida (24:17)
- Molly's signature piece of management advice (25:58)
Links:
ICR Twitter
ICR LinkedIn
ICR Website
Molly Langenstein LinkedIn
Molly Langenstein Bio
Chico's Twitter
Chico's FAS Website
Feedback:
If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, [email protected].
View all episodes
By ICR
5
8282 ratings
Summary:
To really serve your customer, you have to understand them. And that's just one of the crucial ways that today's guest has led her company into remarkable growth. On this episode, we welcome Molly Langenstein, CEO, President and Board Member of Chico's FAS. She joined the company in August of 2019 and became CEO and President less than a year later, in June 2020.
Molly is a 30-year retail industry veteran with a proven track record of building multiple successful brands, and revitalizing sales and profitability in the retail fashion industry. Prior to Chico's, Molly held multiple roles at Macy's, including General Business Manager for Ready to Wear, Private Brands Officer of Macy's in Bloomingdale's, and Executive Vice President of private brands for Men's and Children's wear.
I sat down with Molly to talk about the unique strategy at Chico's and her amazing career in the retail industry, that in some ways, started when she was just a kid.
Highlights:
- Molly tells about what she learned growing up in her mother's boutique (2:58)
- What has changed and what's stayed the same with consumers (4:27)
- Molly explains the main brands at Chico's (5:34)
- What attracted Molly to this opportunity at Chico's (8:36)
- The strategic pillars of their plan (9:56)
- The connection that is made with a customer through these brands (14:34)
- How an increasingly younger customer base and the multi-channel approach is significant to the company's growth (16:17)
- The company's digital tools for their customers, and their loyalty program (18:44)
- Chico's balance sheet (21:46)
- How Chico's is managing the economic challenges of the moment (22:53)
- Molly talks about the company's response to Hurricane Ian in Florida (24:17)
- Molly's signature piece of management advice (25:58)
Links:
ICR Twitter
ICR LinkedIn
ICR Website
Molly Langenstein LinkedIn
Molly Langenstein Bio
Chico's Twitter
Chico's FAS Website
Feedback:
If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, [email protected].
More shows like Welcome to the Arena from ICR – Conversations with Today's Innovators & Business Leaders
View all
Freakonomics Radio
32,157 Listeners
The Joe Rogan Experience
226,136 Listeners
Exchanges
965 Listeners
The Bill Simmons Podcast
29,980 Listeners
Odd Lots
1,918 Listeners
Pivot
9,339 Listeners
How I Built This with Guy Raz
30,233 Listeners
Capital Allocators – Inside the Institutional Investment Industry
797 Listeners
Modern Wisdom
3,807 Listeners
The Prof G Pod with Scott Galloway
5,390 Listeners
All-In with Chamath, Jason, Sacks & Friedberg
9,305 Listeners
Huberman Lab
29,276 Listeners
On with Kara Swisher
3,365 Listeners
Money Stuff: The Podcast
379 Listeners
Prof G Markets
1,194 Listeners