Hesha Abrams is a professional peacemaker, an internationally acclaimed master attorney mediator, negotiator, and author, known for crafting highly creative settlements and resolutions in very difficult matters. With 30+ years in the trenches of resolving human conflict, she has recently distilled her skills into an easy to use tool kit, her new book, "Holding the Calm: The Secret to Resolving Conflict and Defusing Tension". Through stories and examples, she shares her secrets enabling anyone to learn how to approach tense situations to prevent explosions, disarm conflicts, and reduce drama. It is her mission to help make our world, our businesses, and our relationships less acrimonious and more harmonious.