In this enlightening video, we delve into the two most common yet overlooked mistakes that Managed Service Providers (MSPs) make - Not leveraging your onboarding process and not giving client retention the strategic attention it deserves.

Firstly, we discuss how critical the onboarding process is and the danger of giving it away for free. A well-strategized and implemented onboarding process can act as the foundation of a healthy client relationship, setting expectations and kick-starting an effective service cycle. We provide you with valuable tips and strategies on how to maximize this process to your advantage.

Next, we tackle the issue of client retention - a factor that, surprisingly, is often neglected by many MSPs. We stress the importance of making client retention a key strategy in your business plan. Retaining clients is not just about providing excellent service; it\'s about continuous engagement, proactive communication, and being receptive to their needs and feedback.

In line with this, we introduce the idea of leveraging surveys to garner invaluable client feedback. This feedback not only provides insights for improving your service but also contributes to making your clients \'sticky\' - increasing their loyalty and reducing their likelihood to switch to a competitor.

If you\'re a new or even seasoned MSP, this video is packed with crucial insights that can help you avoid common pitfalls and enhance your overall business strategy. Subscribe and hit the bell icon for more insightful content tailored for MSPs. Don\'t forget to leave a comment sharing your thoughts or experiences, as we love to hear from our community!