Overview:

In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the MSP community. They start with a casual chat about the weather and gardening before moving on to a listener's question regarding the best ways to communicate price increases to customers. The conversation shifts to security concerns, particularly focusing on vulnerabilities in printers and scan-to-email features, and the implications for MSPs. They also discuss recent developments in AI, including users' reactions to changes in Chat GPT and the security risks posed by new hacking techniques. The episode concludes with discussions about managing various devices on networks, upcoming events and courses, and the importance of continual learning and adaptability in the rapidly evolving tech landscape.

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Chapter Markers:

00:00 Introduction and Welcome

00:23 Weather and Personal Updates

02:44 Handling Price Increases

11:03 AOL's Nostalgic Announcement

12:25 ChatGPT and AI Developments

17:07 Printer Security Concerns

23:27 Upcoming Events and Courses

27:22 Closing Remarks

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