For this episode, I am joined by Gareth Evans, the founder and CEO of Progressive Equity Research for a conversation with Nils Gornall, the CEO of DP Poland, and a veteran Domino's Pizza operator. 

Nils started as a pizza maker at the age of 15 and opened his first franchised store in Perth, Western Australia, just before his 22nd birthday. 

It is fair to say Nils has pizza in his blood and gives us a masterclass in what makes a delivered pizza shop work and how to develop a winning culture. 

From Australia to Croatia, via Canada Nils now operates AIM listed DP Poland from Warsaw. He is quite the epitome of the Aussie traveller. 

In this episode, we learn how operating a pizza shop is like running a sports team, and how wowing customers with pizza delivered in 25 minutes or less involves better in-store metrics and not high-speed moped drivers. As Nils said, “The race is in the store, not on the road.” 

As Stephen Helmsley of Franchise Brands, formerly CEO of Domino’s Pizza in the UK said in Episode 11, opening Domino’s successfully in new markets requires proven operators. Nils fits the bill perfectly. 

Please enjoy our conversation with the maverick, Nils Gornall.