Ryan Gilbert, co-founder of SmartBiz Loans, speaks with Brian Ascher of Venrock about building a fintech company and what went wrong along the way. The company mastered the art of pivoting and ultimately found its niche in small business loans. Gilbert advises new fintech entrepreneurs to partner with large banks rather than focusing on disruption, as banks have started to embrace new technology. A catch-phrase master, Gilbert wonders where truly novel technology can be found in the finance industry – where is the tech, in fintech? They also discuss the war for talent, giving non-obvious candidates a shot and promoting loyalty. Gilbert also talks about becoming a VC and what has surprised him most about his new role.