Michael Buckley (Managing Director, Accenture Interactive ANZ) shares his thoughts on customer experience. We hear insights from Michael’s background and his current thinking on what’s needed to deliver winning results in a highly competitive landscape. Please connect and send feedback via Twitter @NZ_Business, Facebook.com/NZBusinessPodcast and the official website http://NZBusinessPodcast.com Host and Guest: Paul Spain, Michael Buckley (Accenture Interactive) Running time: 0:41:34