In this episode, LVN Board member Keith Maziarek catches up with Ken Callander from Value Strategies, a consultancy advising law firms, legal departments, and legal operations on pricing, relationship management, and client service delivery, among other areas. Keith and Ken discuss:

• The evolution and growth of the role of a legal operations professional and the role of younger, fast-growing tech companies in pushing for innovation in legal operations.
• The cultural differences between high-tech companies and established companies in terms of innovation and trying new ideas.
• The challenges faced by law firms due to their fragmented authority structure and the importance of predictability in legal spend.