On Theme: Design Systems in Depth

Guy Segal joins Elyse to unpack the messy, complicated world of… people. Guy shares practical strategies from his experience at Thomson Reuters, including the powerful "pre-mortem" exercise he used to rebuild trust and alignment for the design system. They get vulnerable and unpack why (as cliche as it sounds!) genuine listening, storytelling, learning to give and receive feedback, and actively engaging with product teams, is so much more impactful than relying solely on processes or artifacts. Plus, Guy shares why he hated it at first when product teams started using the name of the design system.

Links & References

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

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Ben Callahan joins Elyse for a fun conversation on creating impact with design systems. Ben shares insights from his consulting experience, discussing common pitfalls like organizations expecting a design system without adequately supporting their teams. They break down the "Four Quadrants of Design System Impact" framework, which breaks down tactical versus strategic work, helping teams avoid pitfalls like endless component creation. Plus, hear Ben’s predictions for the future of design systems

Links & References

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

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Marcela Rodriguez Joos shares the story behind the One UPS project, a massive effort to modernize and unify UPS’ brand and digital experiences through a new design system. Marcela reveals how a “why does everything look different?” moment from their CEO was the catalyst for this ambitious effort, how they’re collaborating across a massive org, and successfully reducing development timelines from years down to months. Plus, Marcela’s team dishes out their design system spice takes!

Links & References

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

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Ever had a team come to you after an a11y audit like, "but I used the design system, why does my product have accessibility defects??" Daniel Henderson-Ede, one of design systems' leading accessibility voices, joins me on the show today to unpack a spicy myth in design systems: that accessibility can be fully "built-in." Daniel walks us through the common pitfalls of overselling accessibility, how teams often mistakenly assume the system handles everything, and we explore the challenges and missteps of managing accessibility.

📋 Plus, check out Daniel's Systems-Accessibility Ownership Matrix resource that you can use on your Design System team!

Links & References

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

📲 Send me a text!

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This one’s a little bit different than some of the projects and topics that we've had on the podcast so far — we’re talking about starting a new role. I think it's one of the hardest things that we do sometimes as design system practitioners, because the design system is really about changing your organization, changing the way we build UI, and so there's a lot of weight on your shoulders when you come into a new role.

Starting a new job as a design system practitioner can feel exciting and terrifying all at once—but Amy Ogg has some insights to help us navigate the emotional rollercoaster. Amy and Elyse chat about how to spend your first 30-60-90 days, building genuine trust, and why making big changes as a new hire can actually backfire. They commiserate over balancing the overwhelming backlog as a small team, and Amy shares why she thinks cross-training outside your expertise is a must. Plus, Amy shares how her experience as a barista shaped her approach to UX design ☕️

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!

Links & References

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

📲 Send me a text!

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Design systems aren’t just about components—they’re about how teams work together to build better UI. Jeff Pelletier, a frontend engineer with a design background, joins the show to talk about feature workflows for design systems, how design and engineering can work in parallel, and why documentation should be part of the process, not an afterthought. Jeff and Elyse dive into how to create API-first component specs, the challenge of design-code parity, and the ~drama~ of having a formal process.

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!Links & References

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

📲 Send me a text!

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Spotify’s ad platform just got a serious glow-up, and Smith and Tyce are here to tell us how they pulled it off. Smith Schwartz, Product Design Manager, and Tyce Clee, Engineering Manager, walk us through the redesign of Spotify Ads Manager—why it was needed, how they used design systems to make it happen, and what it took to get buy-in. Smith and Tyce tell us about the shift from a playful UI to a more data-dense, enterprise-friendly experience, how their local design system worked alongside Spotify’s global Encore system, and why storytelling (not just metrics) is key to selling design system work internally. Plus, how a simple name like "Bye Purple" helped them drive alignment and make the redesign a company-wide priority.

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!Links & References

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

📲 Send me a text!

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Adriana Morales from HEB (aka the best grocery store) poses a tricky question for the show: what happens when your design system can't support all your products, or your flagship product? Hashtag enterprise organization problems. Adriana and I explore some of the scenarios where this might occur, the "system of systems" concept, product team autonomy, and pace layers. Don't miss Adriana's explanation of her "ways of working" workshops and thoughts on creating empathy across your org.

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!Links & References

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

📲 Send me a text!

Support the show

I invited Beau to the podcast because of his great Medium articles on design systems... but he's not working on a system team right now! Beau shares his experiences on both sides of the—fence? aisle?—and the lessons he's taken away. We chat about the tradeoffs of building for speed vs stability, bringing new designs for AI products into the system, onboarding, cross-team empathy, and why we're always complaining about the other side. Plus, find out what Beau wanted to be when he grew up.

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!Links & References

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

📲 Send me a text!

Support the show

ToniAnn joins the show to share her experience building a multi-brand design system for BetMGM and Entain's joint venture. This episode is our first project deep dive and it's full of legacy codebases, lessons learned, and big wins. ToniAnn talks to us about dealing with ambiguity, owning your decisions, and keeping leadership on board as you ship a system that changes the way your business works—and your partners businesses, too.

💖 On Theme is a brand new podcast, so if you like what you're hearing, please hit subscribe and sign up at designsystemsontheme.com!Links & References

🎨🎟️ Into Design Systems is May 25-28Get your ticket at intodesignsystems.com/onthemeInto Design Systems is back with their annual virtual conference, May 28-30, 2025. Get your ticket now for three days of practical, hands on sessions showing the what, why, and how of design systems. This year, the conference is focused on developer handoff, accessibility, multi brand theming, and governance. You'll get hands on knowledge you can put to use at work immediately, files and resources to take away, and hear from very well known industry speakers. 

📲 Send me a text!

Support the show