Business Administration alumnus Neeraj Gunsagar knows that straight, even teeth aren't just for looks. Getting access to oral healthcare can greatly improve one's chances of finding a job, starting a relationship, and even preventing diabetes. And at one point, it even saved a life of a bullied teenager. He talks about his initial meeting with Scott Cohen, and before he realizes it, he is looking into an opportunity that allows him to help more people.
Neeraj also shares some of his experiences growing up in the Bay Area with his immigrant parents, working at DLJ (Donaldson, Lufkin, and Jenrette), and then at TrueCar. He emphasizes how his background in investment banking and focus on tracking and measuring KPIs helped him transition from CRO to CMO and finally as CEO. Make sure to tune in until the end to find out about his 15 minutes of fame with Shaquille O’Neal and Kobe Bryant!
Episode Quotes:
How Haas Evened Out the Playing Field for Career Opportunities at Investment Banking
[00:03:26] Investment banking was like Google or Facebook, or wherever it was, five, 10 years ago from an undergraduate perspective. And to compete against the East Coast Ivy League Schools from a west coast perspective, Haas really helped level the playing field there.
On How Race Affects Access to Healthcare
[00:25:28] So, the U.S. population is about 65% white, 14% Latino, 12% black, and maybe five, or six percent Asian, something like that. But orthodontia work is like 80 to 90% white, the people who are getting it done in the communities that we all know are privileged, the higher income, and all these things. And when I realized that byte®, one of the first things I did was try to analyze. It’s literally 64% to 63% white, 15% Latino, 13% black, 5% to 6% Asians. Literally, that's our customer base. And you start to realize like, “Wow”. We as a country, we as a company, and we, as individuals, need to figure out a way more and more to break down some of these historic barriers that were created decades ago. And figure out a way to make oral healthcare more accessible and affordable to folks.
Practical Areas in Life Where Oral Healthcare Matters
[00:29:19] I spoke to Bumble and some dating sites as well, they've done a lot of analysis on this. Women, I think it's through a survey that Bumble or Matched did, won't go on a second date with a guy if they have bad teeth. 72% of women said they wouldn't do that. Job interviewers, you probably don't want to say it out loud, but subconsciously, or consciously it makes an impression, right? If that person doesn't take care of their teeth, how are they going to take care of this job? Right?
When the Dentists Fear Became Their Pivot
[00:30:47] Before the pandemic started, I talked to a bunch of these big DSO, dental service organizations. They hated what we were doing. They said, you can't do this over, telemedicine or at home. And, and then as soon as the pandemic happened, they realized nobody could come into their offices. What were they doing? They were doing Google hangout, consults, Invisalign over zoom, all these different things because it was interfering with their monthly income.
Making Oral Healthcare More Accessible: byte®'s Moving Forward Goal
[00:35:04] We want to make oral care more accessible to consumers. At scale, we want to build technology and systems to allow that to happen. And we want to bring dentists, GPs, and orthodontist into that platform in the long run.
Show Links:
- Neeraj Gunsagar on LinkedIn
- Neeraj Gunsagar on Twitter
- byte® Official Website
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