Open For Business

We speak with Ann Sze Pang and Tan Jin Xue, Co-Founders of Neo Livin, a tech-driven DTC furniture platform changing the way people shop for furniture. Neo Livin offers high-quality, affordable products through a unique community showroom model, integrating technology and sustainability. 

With over 1,000 homes served and multiple awards, Neo Livin has transformed from a small startup to a leader in the industry. We discuss their journey, the challenges of scaling a homegrown business, and their vision for the future of sustainable furniture shopping.

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"If you can build your company without raising money, do it because then you're in control. There's this idea that you're really cool if you've got some venture money. And I want to say the coolest is if you own the whole thing yourself." Robin Chase, Co-Founder of Zipcar, GoLoco, Buzzcar, Veniam, and NUMO.

In this episode of "Open for Business," we speak to serial entrepreneur and transportation innovator Robin Chase. Robin is co-founder and former CEO of Zipcar, the largest car sharing company in the world; Buzzcar, a peer-to-peer car sharing service in France (now merged with Drivy); and GoLoco, an online ride sharing community. She is also co-founder of Veniam, a network company connecting vehicles to the cloud.  More recently she established NUMO, a nonprofit aimed at leveraging new urban mobility technologies for sustainable city development.

From starting Zipcar back in 2000, Robin has decades of experience in revolutionizing urban mobility and entrepreneurship, and she shares her unique insights and the key lessons she's learned along the way.

Among other things, Robin discusses:

• Her motivation for diving into urban mobility and the challenges she faced along the way.

• The importance of timing and being at the right place at the right time in business.

• The concept of the Minimum Viable Product (MVP) and its critical role in launching successful ventures.

• Navigating the complex dynamics of fundraising and maintaining control over your company.

• Her vision for the future of transportation, including the rise of electric bikes and smaller vehicles.

There’s a lot to learn from Robin's experiences over the last 24 years, including practical advice on how to approach entrepreneurship, the importance of innovation, and how to adapt to ever-changing market conditions.

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“My mum said to me, stop playing with cars or turn it into a business. So I turned it into a business.”

Established in 2004, Automotive Synergy started life as Malaysia’s distributor of satellite navigation systems with Garmin, as satnav became more popular, Automotive Synergy’s business expanded, developing key connections with car manufacturers such as Toyota, Mitsubishi, and BMW, as well as oil and gas companies like Mobil and Shell. However with the rise of the smartphone and apps such as Google Maps and Waze, satnav as a standalone product lost prominence and faced ‘Blackberry Level’ disruption.

Thankfully the business had shifted its focus to providing car care chemicals, before distributing other automotive care products and establishing export markets in various countries for its own in-house products.

With all that in mind, we explore the origins of Automotive Synergy, how the company pivoted as the satellite navigation business changed, and the ambitions ahead for this company.

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We speak with Ivan Lee, Co-Founder of The Tapping Tapir, a Malaysian beverage company known for its unique range of artisanal sodas made from natural ingredients. The Tapping Tapir began its journey at local artisanal markets in Kuala Lumpur and has grown significantly since its inception.

Ivan shares insights on the challenges and opportunities of scaling a homegrown business in the post-pandemic world. We discuss strategies for navigating supply chain disruptions, maintaining product quality, and leveraging digital marketing to reach a wider audience.

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Solaroo is a wholly owned subsidiary under Pekat Group Bhd that deals in smaller scale solar photovoltaic systems for residential, commercial and industrial projects.

For the most part, Solaroo looks to be Pekat’s residential solar PV system specialist that complements the group’s other subsidiaries. Established in 1999, Pekat Group pivoted over to Photovoltaic (PV) Renewable Energy Technology in 2006 and has since finished over 195MWp of PV projects.

In this edition of Open for Business, we will learn more about the role that Solaroo plays in the group as well as why Johann built the business under Pekat Group and Solaroo’s relationship with the group. Beyond that we’ll also learn how Solaroo differentiates itself in a competitive market as more and more residential solar players enter the market as well as Solaroo’s ambitions ahead.

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We speak with the founders of CONTEN.T, an award-winning BrandTech company specialising in creating advanced digital experiences using first-party data. With collaborations with top brands like COACH, Calvin Klein, Adidas, and Gucci, CONTEN.T has delivered over 200 innovative digital experiences, including AR/VR, gamification, and AI-driven projects. Our discussion will cover their growth since their last appearance on BFM in 2021, new developments in first-party data strategies, and the impact of their work on brand engagement.

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From selling 20 shirts at a free night bazaar to hitting 8-figures in revenue in 2022 with aims to hit RM50 million in 3 years time, on this edition of Open for Business, we explore the rise of Kapten Batik with Co-Founders Farhan Omar and Ekram Faiz.

Pulling all their savings together, these engineering students-turned-batik fashion entrepreneurs started this venture in 2017 with RM40,000 in capital with the aim of modernising and reinvigorating batik in Malaysia. From weekend bazaars, Kapten Batik took a big step forward in December 2019 opening its first flagship store in Publika Shopping Gallery. Today it has 7 stores, a warehouse HQ in Puchong, and another 7 consignment boutiques in select resorts and hotels.

Farhan and Ekram share their journey from selling at bazaars to opening multiple stores, their product development process, and the challenges they faced. Additionally, they delve into their marketing strategies, sustainability goals, and future plans for expansion, including potential international markets and exploring new business verticals like cafes and boutique resorts, as well as potential fundraising plans to grow and what they’re potentially looking for in investors.

In case you don’t have the time, here are 7 AI-Generated key takeaways from the interview:

Origin and Motivation: Kapten Batik was founded in 2017 by Farhan Omar and Ekram Faiz. They identified a gap in the market as young people were not wearing batik. They aimed to modernize traditional batik to make it suitable for everyday wear.

Business Development: The business started small, selling at social media and weekend bazaars, eventually opening their first flagship store in Publika Shopping Gallery in December 2019. Today, they have seven stores, a warehouse HQ in Puchong, and seven consignment boutiques in select resorts and hotels.

Product Innovation: Initially, they focused on batik-inspired, printed designs to offer a more affordable price point. They researched materials and designs, often traveling to Indonesia for inspiration. Their product line has since expanded to include various materials, such as European linen and sustainable fabrics like recycled plastic for activewear.

Market Acceptance: The brand quickly gained traction, with their products selling well at bazaars. Their first major validation came from a successful bazaar at Trec KL. This early success gave them the confidence to invest more into the business.

Pandemic Response: During the pandemic, Kapten Batik already had an online store, which helped them pivot quickly. They launched aggressive marketing campaigns to clear seasonal stock and opened their second store in Bangsar Shopping Center in December 2021, despite the challenges posed by the pandemic.

Growth and Expansion: Kapten Batik has grown significantly, achieving eight figures in revenue by 2022. They aim for 30% annual growth and plan to expand their physical stores and penetrate international markets like Singapore and London. They also plan to open a store in KLIA to attract tourists.

Fundraising Plans: Although Kapten Batik has been self-funded and has taken bank loans, the founders are now considering equity funding for future expansion. They are looking for strategic partners who can provide business expertise and support their growth in regional and international markets. They have started entertaining conversations with potential investors to explore these opportunities.

Future Vision: The founders envision Kapten Batik becoming a luxury brand with a strong international presence. They also plan to diversify beyond fashion into areas like cafes and boutique resorts, potentially starting in destinations like Bali.

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Orangeleaf Consultancy, founded by Ellice and Tim Hendricks, is changing Malaysia’s tech industry with their low-code platform expertise. Starting as a two-person team, they have grown to a 30-strong team, focusing on developing local talent and driving digital transformation.

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Founded in 2018, Store N Go provides warehousing services and tailored product handling, storage, packaging materials, kitting services, and distribution solutions. The company is also the first in Malaysia to integrate influencer marketing solutions with warehousing and fulfilment services. Currently, Store N Go’s influencer marketing solutions span a growing in-house team of 24 influencers on TikTok and they cover a variety of consumer interests from beauty to lifestyle.

Kee Lion was on the show back in 2022 to discuss what the early stages of the company looked like and since then, Store N Go has grown as a e-fulfilment service provider in Malaysia, with a portfolio of over 80 brands, 38 originating from Malaysia. In 2023, Store N Go processed more than 4 million parcels and connected local startups and SMEs with an average increase in sales of 99.28%, compared to March 2022. 

In today’s conversation, Kee Lion will give us a sense of how his past experiences with Nike, Johnson and Johnson & L’Oreal, helped shape the idea of starting up this business, the prominence and importance of TikTok Shop and social commerce, and the ambitions ahead for Store N Go.

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We’re joined by Toh Kean Wee, the Founder and Managing Director of TPE, one of the largest whiteboard and writing instrument manufacturers in Malaysia. Starting from humble beginnings in a 1,000 Sq. Ft. cottage in 2008, TPE has grown into a modern 50,000 Sq. Ft. manufacturing facility, meeting high export market demands.

Mr. Toh has navigated the competitive whiteboard manufacturing industry, establishing TPE as a significant market player. His entrepreneurial spirit and business acumen have driven TPE’s growth in both domestic and global markets. As the whiteboard industry evolves, Mr. Toh shares valuable insights into emerging trends and TPE’s future role in the industry.

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