✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

This week, we explore with operations expert Jhana Li the transformative power of operations and how it’s much more than just backend management. Effective operations optimize a business's core resources—time, energy, money, human potential, and physical capital. But we really hone in on the human element, where aligning tasks with each team member's strengths can significantly boost productivity and innovation, therefore profitability and enjoyment at work. Operations are crucial for driving efficiency, profitability, and scalable success at your MSP.

Chapters:
0:00 - Intro
1:22 - Jhana's journey into operations
3:54 - Defining operations
6:26 - Don't wait on operations
12:20 - Handing off operations as a CEO
21:00 - The 5 areas of operations
35:55 - The human potential area of operations
1:04:15 - The last 2 areas of operations
1:07:32 - Bringing on an ops manager
1:12:53 - Conclusion

🤝 Connect with Jhana: https://www.linkedin.com/in/jhana-li/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g