"The last experience that your customer has with you and your brand, usually delivery from a logistics provider, defines their perception of your business and your company." – Victoria Meyer, President, Progressio Global

In this episode of The Chemical Show, host Victoria Meyer discusses the importance of managing your company’s Customer Experience (CX) through third-party service providers.  She emphasizes the importance of defining key communication roles, channels, and expectations to ensure a seamless and positive customer experience, especially in a business-to-business (B2B) space. 

Customer Experience is both end-to-end and omni-channel and is influenced not just by the activities of your own company, but also the business partners your company engages. 

This episode touches on the role of logistics companies in this process, highlighting the need for transparency and a clearly defined CX playbook to meet customer expectations, regardless of the service provider used.

Download the B2B Customer Experience Best Practices guide  

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