Today, we're exploring a fascinating and increasingly relevant concept: the outsourcing of emotional labor. What exactly does this mean, and what are its implications for our relationships and professional lives?Sociologist Arlie Hochschild first defined emotional labor as the management of one's feelings to present a publicly observable display, often as part of a job. Think of a flight attendant always smiling, regardless of personal stress. But now, we're seeing a new phenomenon: outsourcing this very emotional work, delegating it to someone else, or even artificial intelligence.

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