Suzy Rayner, owner of Valkyrie Pest Solutions, Manitoba, Canada, shared how her homelessness experience has shaped her into the pest control owner and operator she is today, using a trauma-informed approach when working with customers in low-income housing.

Pest-End, Plaistow, N.H., was No. 80 on PCT’s Top 100 list. Pest-End Co-owner and Chief Financial Officer Amanda Forrestall shared how the company has created a more inclusive work culture to drive business growth, continuing to focus on employee retention as the next generation of workers enter the pest control industry.

Danielle Restuccia, technical services manager, Northeast, Orkin, provides a tick control primer and shares what Orkin is doing in the way of training and promoting its tick control services.

Robert Puckett, assistant professor and extension entomologist at Texas A&M University, discussed why climate change is impacting the geographic spread of ants, and the extreme weather patterns impacting pest pressure in the south.

At PestWorld ’23, PCT interviewed Rove Pest Control COO Rob Greer to get his perspective on industry trends.