Not every performance issue is an employee problem.

Sometimes it’s a selection issue.
Sometimes it’s unclear expectations.
Sometimes it’s the environment around them.

In this episode, we introduce the SCORE Framework—a leadership tool designed to help organizations pause before assigning blame and instead diagnose what’s really going on.

It walks through five areas: Selection, Communication, Obstacles, Resources, and Expectations.

Because better diagnosis leads to better performance management decisions.

Only 39% of employees say someone at work genuinely cares about them. Yet 90% of leaders agree that when employees feel cared for, they're more loyal. 

So...what's the disconnect? 

This week on People Solutions, we sit down with Jamie Shibley, CEO of The Expressory, to explore what it really means to build a culture where people feel seen, valued, and remembered. 

Jamie shares practical, actionable ways leaders can move beyond surface-level recognition and create sustainable systems of gratitude that actually drive retention. We cover:

• The connection between employee experience and long-term retention
• Subtle signs your team may not feel valued
• Where small businesses unintentionally miss the mark
• How to create a culture of acknowledgement without relying on constant gifting

Engagement isn't about doing more.  It's about being more intentional with what already matters.

Everyone is rushing to hire for AI skills, but most many organizations are asking the wrong questions.In this episode, Sue MacArthur and Alyssa Curit unpack why hiring for today’s technical expertise may actually increase your risk in a rapidly changing environment. As tools evolve and roles shift in real time, the most valuable employees aren’t just the ones who know the latest platforms—they’re the ones who can learn, adapt, and stay effective through change.Sue and Alyssa explore:

• Why hard skills are becoming less reliable predictors of success 
• The real drivers of long-term performance (learning agility, adaptability, resilience, and curiosity)
• Where hiring processes often go wrong 
• How to shift to a more future-focused hiring approach 

If your organization is trying to keep up with AI, this conversation will help you rethink what—and who—you should actually be looking for.

Managers rarely intend to create confusion.  In fact, most leaders care deeply about communicating well with their teams. But even experienced managers can fall into subtle communication habits that lead to misalignment, frustration, and missed expectations.

In this solo episode, Sue walks through five common communication mistakes managers make without realizing it, including:

• Assuming people understand more than they do• Being vague in an effort to be polite

• Communicating in only one way

• Talking more than listening

• Assuming silence means agreement

These mistakes usually don’t come from poor leadership; they come from busy schedules, pressure to move quickly, and relying on our natural communication style.  The good news: small adjustments can make a significant difference.

Sue also shares practical ways managers can improve clarity, strengthen alignment, and create more productive conversations with their teams.  If you manage people and want to become a better leader, this episode will help you recognize communication patterns that may be holding your team back.

Effective leadership communication isn’t about talking more, it’s about creating shared understanding.  If you or someone on your team needs help refining their communication skills, let's talk about it.  Schedule a complimentary consultation.

Many small business owners rely on workshops and online courses to develop leaders, yet they often find that very little actually changes afterward.  In this episode of our People Solutions podcast, Sue and Chris explore why that happens and what does work.The answer isn’t more training.  It’s coaching — simple, practical, day-to-day coaching that happens in real time as leaders navigate the work.We talk about:

• Why courses alone rarely shift leadership behavior
• What coaching actually looks like in real life (not theory)
• How to coach effectively in just 10–15 minutes a week
• How to identify emerging leaders, even if they don’t have formal titles
• The common leadership gaps coaching helps close
• How coaching improves engagement, retention, and ownership

Coaching doesn’t have to be a big investment of time or money.  It’s about using meaningful moments to guide thinking, solve preventable problems, and help people take ownership over their work. If you’re a business owner who wants stronger leaders without adding more to your already full plate, this conversation will give you practical ways to start.  Need more help?  Schedule a complimentary consultation to talk about how STM can support your leadership development efforts: https://letsmeet.io/suemacarthur/complimentary-consultation

Company culture is often talked about, but rarely defined, measured, or intentionally shaped.  In this episode of STM's People Solutions podcast, Sue talked with Dean Mathews, Founder and CEO of OnTheClock, about what company culture really is, how it shows up in day-to-day behaviors, and why leaders - not policies or perks - are the most powerful drivers of culture.

• Why culture forms whether you manage it or not
• How leadership behavior shapes trust, engagement, and accountability
• The connection between culture, performance, and retention
• Practical ways leaders can influence culture starting today

Culture isn't an HR initiative; it's a leadership responsibility and one of the strongest predictors of long-term success.If you're ready to take a more intentional approach to culture, leadership, and the employee experience, explore our tools and resources at Resources - Strategic Talent Management or reach out to schedule a complimentary consultation.

In this latest episode of STM’s People Solutions Podcast, Sue and Alyssa explore the book ends of the full talent lifecycle. Drawing on our Onboarding Essentials and Offboarding Essentials guides, they unpack practical frameworks that help organizations strengthen culture, accelerate productivity, and protect the employer brand at every stage.The first and last impressions an employee experiences aren’t just administrative checkpoints, they’re culture statements. When onboarding and offboarding are strategic, consistent, and human-centered, organizations benefit from:

• Faster time-to-productivity
• Higher retention
• Stronger engagement
• Reduced turnover fallout
• Better internal communication
• A healthier, more resilient culture

If you haven’t reviewed your onboarding or offboarding processes recently, now is the perfect time. Set up a consultation with STM to evaluate your talent lifecycle, reduce risk, and align your processes with the culture you want to build.  Simply reply to this email with TELL ME MORE and we’ll be in touch to schedule a complimentary consultation.

STM Resources:

Onboarding Essentials
Offboarding Essentials

In the latest episode of STM's People Solutions podcast, Sue welcomes Kiley Peters.  Kiley is an international award-winning serial entrepreneur, speaker, and small business strategist with over 20 years of entrepreneurial experience.  She currently leads RAYNE IX, her strategic consultancy, and has helped hundreds of women launch, scale, and exit their businesses in pursuit of greater autonomy and financial freedom. Like it or not, every business owner will exit their business at some point.  Listen in for some tips on how to do so with clarity, purpose, intention, and grace.

Often the most difficult part of preparing for an exit is not the how, it's the who.  STM can help sort that out with our succession planning services. Contact us for a complimentary consultation.

In the latest episode of STM's People Solutions podcast, Art and Sue are joined by Dr. Shayne Tracy, president of The International Institute of Coaching Practice (IICP) and IICP's Vice President of Safety Coaching, Marcel Van der Wal.  In many organizations safety is seen as something managed by HR and enforced by supervisors.  But in a strong safety culture, that ownership shifts to everyone.  Listen in to hear how they coach leaders in transforming their safety policies into a safety culture.

• Transition from having your employees follow the rules because they feel they have to into doing so because it's the right thing to do for themselves and their teammates.
• Build safety into strategic planning, decision-making, daily routines, and conversations.
• Spend your time living safety rather than just enforcing it.

To learn more about IICP's safety coaching, you can contact Shayne at [email protected] or Marcel at [email protected]Assessments play a significant role in measuring the safety mindset in a similar way to how we routinely measure for a leadership, sales, or customer service mindset.  If you'd like more information, contact us for a complimentary consultation.

In this episode of STM’s People Solutions podcast, Sue goes solo and dives into the candidate experience—why it matters, where companies go wrong, and how to get it right. In today’s job market, the experience you offer candidates isn’t just a courtesy, it’s a business strategy.Listen now and discover:

• Why a great candidate experience is a competitive advantage
• How to stop ghosting and start communicating
• What bad interviewers are really costing you
• How structured, respectful interviews lead to better hiring outcomes

This is more than an HR issue, it’s your employer brand in action.  Hiring is marketing and every touchpoint matters.Do you want to get a handle on your candidate experience? 

Contact us for more information about our Candidate Experience Audit 

https://strategictalentmgmt.com/candidate-experience-audit/