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In this episode of Fraudology, host Karisse Hendrick welcomes Matt Vega, the seasoned Director of Fraud Strategy at SMB Financial Services company, Novo Co. With years spent navigating the complex landscape of fraud prevention for prestigious companies like Instacart and Fanatics Digital, Matt provides intriguing insights into effective fraud strategy that will continue to adapt & scale as needed.

Karisse & Matt delve into the importance of understanding good customer behavior and user journeys in order to detect anomalies, and the significant role behavioral biometrics play in this process. They also discuss their experiences with fraud vendors, emphasizing the critical need for creating partnerships, understanding the people & the business you partner with, and the need for businesses to possess strong redundancies and failover systems.

Listen in for an enlightening discussion on Matt's strategy development journey, experiences with Sardine, and thoughts on the future of fraud prevention.

Previous episodes with Matt Vega:

January 2021: From Military Intelligence to Fighting Fraud at Instacart:

https://fraudology-podcast.captivate.fm/episode/episode-16-from-military-intelligence-to-anti-fraud-leader-with-matt-vega-at-instacart

Feb. 2022: NFT Fraud Fighting & Working With MLB:

https://open.spotify.com/episode/7Jk1btDFdProD3tJ4YlLEl?si=81e37ccec7964e62

Feb. 2023: Building a Fraud Strategy for a Complex Business model (also w/ Sidharth Shah):

https://open.spotify.com/episode/1YbaKFEasHV9iPh9i4Tch2?si=3285fae4f458463a

Feb. 2023: Identifying Fraud Before it Happens (also w/ Sidharth Shah):

https://open.spotify.com/episode/2ksLgUvUimf1wmYZ8HLTkh?si=6754e6e281df4701

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.