PM Collective - The ART of Property Management

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Imagine transforming your business with the power of virtual assistants. That's what we're talking about with our guest, Ella Stratton, owner of Platinum Property Co and the Associate Co. Ella's story is a testament to the power of virtual assistants. Starting her business with no office and no staff, she found a VA online, and the rest is history. Ella's insights into the evolution of her VA relationship as her business grew are sure to inspire you to explore this avenue for your own business.

The conversation gets exciting as Ash & Ella navigate the structure of a VA pod, discussing how to manage daily tasks and the potential for adding more VA's to boost capacity. They also tackle the fascinating interface of AI and VA's. Think of it as your own tech-savvy A-team, ready to ramp up efficiency in your property management business.

What about personal branding and risk management for property managers? We got you covered. We shed light on how having a dedicated personal assistant can be a game-changer. From boosting your personal brand to managing risks, the benefits are numerous. But what happens when a property manager changes jobs? Does the PA follow? We discuss this and more, offering you insights into how to integrate VA's and AI into your property management business. So, tune in and get ready grow your business!

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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Who would have thought that a network could be your lifeline in the property management industry? Get ready to unravel the power of networking from our guest, Kelley Seaton, owner of The Leasing Network, who has mastered the art of forming trustworthy connections in her field. Kelley walks us through her journey of running a boutique business, and how these ties have been critical in coping with unprecedented situations, like the COVID-19 pandemic. You'll be amazed to hear how a reliable network can not just simplify your tasks, but also contribute to your professional growth and satisfaction.

But it's not all about networking. This episode takes an unexpected twist as Kelley opens up about her distressing experience of social media hacking. Listen to her first-hand account of the stress it induced and the valuable lessons it taught her about maintaining an online presence. It's a stark reminder of the perils of over-reliance on internet leads and a wake-up call to safeguard your online assets. This conversation is a gold mine of insights for anyone navigating the property management industry or running a small business. Don't miss out!

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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Get ready to redefine the way you manage your property teams, as Eser Yildirim, from the dynamic organization Flock, joins us for an enlightening conversation. Eser's unique insights into the workings of Flock, his intriguing perspective on caring for property teams, and an introduction to their revolutionary training platform on Monday.com are not to be missed!

We navigate through the treacherous waters of staffing shortages and multi-generational workplaces, with Eser shedding light on how to strike that elusive balance in job descriptions, pay, and benefits. He also emphasizes the importance of creating an environment that fosters empathy and compassion, which is crucial in dealing with challenging situations. Our chat takes a turn towards the importance of training, delegation, and regular meetings - all critical components of nurturing trust between staff and managers, and ensuring everyone is on the same page, thereby minimizing turnover.

Last but not least, we dive into the concept of approachable meetings and the crucial role of leadership. Essa shares his approach to fostering a culture of appreciation through regular one-on-one meetings using Monday.com and the importance of feedback through exit interviews and 360-degree reviews. We wrap up with a potent discussion on the balance between competition and collaboration in the workplace and how to create an approachable culture that fosters team bonding. This episode is promised to be a treasure trove of insights for anyone keen on strengthening their property management teams. Join us for this captivating journey!

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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Travel with us on an incredible journey as we follow the inspiring tale of Katie Johnson, a bold entrepreneur who transformed adversity into opportunity. Battling health issues and financial constraints, Katie leveraged her determination and the support of mentors to launch her property management business. She shares her story to inspire and guide those contemplating the leap into business ownership. 

Despite her initial financial limitations, Katie found innovative ways to get her business off the ground. She cleverly converted her car into a mobile billboard, created a strong brand image, and harnessed social media to build a following. Listen closely as Katie details the resources she utilized, such as grants and mentorship programs, and emphasizes the importance of having a strong support network. 

Learn from Katie's experiences, including her decision to hire a Business Development Manager and her focus on investing in quality marketing materials. Katie further discusses how strategic partnerships led to business expansion and why taking calculated risks can result in growth and success. As we wrap up, Katie emphasizes the crucial role of mentorship and generously offers her guidance to anyone in need. So, tune in for this motivating conversation that proves that with the right mindset and resources, nothing is impossible.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

What if you could reimagine your business strategy, incentivize customer service, and automate or outsource tasks to virtual assistants? Our guest, Rebecca Halton, CEO of LJ Hooker City Residential, took us on a remarkable journey of her two-decade-long experience in running a property management business and how she successfully restructured her business to achieve just that. In our enlightening conversation, Rebecca unfolded the strategies she deployed to increase efficiency, the changes she introduced to the reward structure and the areas where technology and virtual assistants played an integral role.

Finding the right people for the right positions is an art in itself. Rebecca and I not only navigated this tricky terrain but also delved into the essence of fostering a growth mindset in business. We dove deep into the results of Rebecca's insightful survey on property managers and business owners. It's a poignant look at their pain points, the lack of opportunities for growth, and the need for a management style that empowers teams and mitigates stress. It's all about creating an environment where your team can truly thrive.

Staying ahead of the competition - it's a phrase we hear often, but what does it really entail? In our final segment with Rebecca, we tackled just this. Strategies for new products, maintaining a growth mindset, and the benefits of attending conferences and seminars for gaining fresh insights, Rebecca has done it all. We also delve into the challenges of finding the right people for the right positions and the crucial role of communication in fostering a positive workplace environment. Tune in to learn more about Rebecca's journey, and how her experiences can help steer your business in the right direction.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Are you ready to conquer your camera fears and step up your video communication game? Join us this week as we sit down with Jen Trevorrow from Be the Confident You, a seasoned video coach who transforms small businesses into camera-ready powerhouses. Jen shares her fascinating journey from hairdresser and makeup artist to becoming a sought-after video coach, revealing the personal struggles she faced in her public speaking journey, and how she overcame them.

As we delve into the art of public speaking and presenting on camera, you'll discover the importance of authenticity, body language and the right voice in boosting your on-camera confidence. Jen shares insightful strategies to help you drop the pursuit of perfection and instead, embrace your true self on camera. Whether you're talking to the camera as if it were a friend or leveraging the power of behind-the-scenes content, learn how to make an emotional connection with your audience and leave a lasting impression. 

In the final phase of our enlightening conversation, we dish out useful tips and techniques to amplify your video communication skills. From battling self-criticism to cultivating a positive mindset, learn how to become a more confident speaker on camera. Jen also provides valuable insights on personal and team development through video, shedding light on overcoming nervousness, practicing self-compassion, and the crucial role of feedback. So, tune in and let's start transforming your video presence today!

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Do you want to know the tips on turning chaos into control when feeling like an overwhelmed PM? In this podcast episode, Ash welcomes property management expert Jo Oliveri to discuss the topic of overwhelm in the industry. 

They explore the impact of technology, the importance of efficient team management, and the need for a strategic approach to technology implementation. They also discuss maximising efficiency and capacity, pushing team members to grow, effective time management, and the significance of morning huddles in a property management office. 

Jo shares her personal task management method and emphasises the importance of self-care and team empowerment. Ash concludes by recommending Jo's courses, businesses, coaching, and a product called Food Source.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

In this podcast episode, Ash welcomes RISE with Sarah Cincotta as her guest. Sarah shares her background in the real estate industry and her work in supporting and empowering business development managers (BDMs) in property management. 

They discuss the challenges and issues affecting the industry, including reducing fees, not charging for certain services, and the negative effects of comparison. 

They also touch on the importance of transparency, tracking commission payments, and the role of social media in marketing. 

They conclude by discussing the need for property managers to charge for valuable services and the importance of showing their worth.

RISE with Sarah Cincotta

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

What if you could crack the code of managing a large property management team and expertly navigate the challenges ? That's exactly what Alicia Leckey, the head of department at Longview, has accomplished with her innovative pod-based system. With 22 years of experience and a team of 35 dynamic property managers under her wing, Alicia, our esteemed guest on this episode, shares her journey and the intricate working of her team spread across Victoria and Queensland.

She unveils the levels of leadership within her team, from inspiring team leaders to the crucial roles of ICs (second in charges), and how they handle a portfolio of 160-190 properties. Listen in as we delve into the importance of regular team meetings, training sessions, monitoring KPIs, and safety protocols - all necessary cogs in the Longview machine. And yes, we'll discuss the elephant in the room - selecting quality tenants and how you train a large team to have trust in each other when it comes to suitable applications.. Alicia shares her insights on the necessity of understanding how to pick good renters and ensuring the safety of her team. Stay tuned, this episode is a goldmine of property management wisdom!

www.longview.com.au

Insta -         alicia_lecky_property

Linkedin    linkedin.com/in/Alicia-lecky-a83617123

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Ready to unearth the secrets of successful tenant selection in property management? Join me and  Sophie Anapliotis, as we take a deep dive into the complexities of this 
often  ignored yet crucial process. From the role of leasing consultants to the imperative culture of mentorship, we delve into how junior consultants can be nurtured to sniff out red flags and ask the right questions. We even weigh in on the weightage visual appearance carries in determining tenant suitability.

Ever had that gut feeling about a tenant but couldn’t quite put your finger on it? The second segment of our conversation unwraps the significance of blending logic and emotion when evaluating potential tenants. We take an interesting detour as we ponder over how property managers can trust their instincts without having met the potential tenants. Our discussion also charts out the importance of open communication between the leasing consultant and the property manager in providing a clear picture to the landlord during the tenant selection process.

As we round up, we put the spotlight on the red flags in tenant applications. We lay bare the importance of verifying tenant information, the need for identification like a driver's license for a successful application, and the art of engaging with tenants to make a well-informed assessment of their application. And remember, when things seem off, trust your gut and ask questions. So tune in and equip yourself with the knowledge to ace tenant selection and steer clear of potential challenges. 

Don't miss our enlightening chat with Sophie Anapliotis, as we unravel the intricacies of property management and tenant selection.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!