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Today's edition of PM Collective features Lisa Grey from Business Development and Account Management of Affordable Staff. Throughout the conversation, Lisa addresses several concerns regarding the integration of VAs into the property management and sales sectors in detail with clear explanations. 

[00:30] Lisa's work - While sharing her background, Lisa outlines her work related to offering virtual assistants at Affordable staff. Moreover, she points out why virtual assistants must be regarded as staff employees within the company's culture. 

[06:05] VAs - Lisa discusses the simplicity of integrating virtual assistants into the existing business culture. In addition, she provides an overview of the process of onboarding VAs.

[11:06] Common Tasks – Lisa describes the most general application of a virtual assistant in an office. Also, she discusses the optimal placement of VAs within firms. 

[17:01] New People – We explore the effect of Vas on the influx of new persons wishing to enter the space.

[20:43] Benefits - Lisa demonstrates how companies can benefit from virtual assistants and whether they can utilize them part-time or only full-time.

Resources:

Connect with Lisa:

Website: affordablestaff.com.au

Contact Number: +61 0490839000

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

Today's episode of PM Collective features Adam Scott who began his career in the new homes and building industry, and through this, the desire to sell and manage properties became his career goal. 

After moving into the real estate industry more than 10 years ago, he has worked his way up to becoming a qualified and well-regarded Senior Property Manager and Sales Representative. Having operated throughout the various regions of Western Australia, he has developed broad experience and knowledge of both the sales and rental markets.
 

[00:25] Adam's Background - Adam recounts how his profession moved to real estate and what drove him into sales as he reflects on his path to date. 

[07:29] Edison Property - Adam describes Edison's culture and organizational structure, explaining how such features distinguish the company from its competitors and make it brilliant.

 [11:13] Commercial Management – We discuss our perspectives on commercial management. 

[13:48] Younger Generation – We explore the younger generation's behavior in property management. 

[16:07] Mentorship – Adam outlines his mentorship experience and emphasizes the significance of mentorship. 

[23:11] Enter and Continue – Adam responds to whether he would deal with a property management question or appraisal as a property manager required during sales.

[24:10] Hybrid Roles – While discussing the possibility that the property manager managing a small portfolio and a sales function could be a hybrid role, Adam shares his ideas on hybrid roles.

Resources:

Connect with Adam:

LinkedIn: linkedin.com/in/adam-scott-6a930a80/?originalSubdomain=au 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

Kiera Cross, Franchise Group Coordinator at InspectRealEstate, features today's episode of PM Collective. Throughout the conversation, Kiera shares how she helps her clients climb higher on the success ladder by integrating technology into their property management businesses while tackling various essential aspects of the topic based on her years of expertise and industrial experience.

[00:22] Kiera's Story – Kiera describes her background and how it supports her to excel in her current position. Moreover, she explains why she decided she no longer wanted to be a property manager and moved into the IT sector. 

[05:29] Employment Shortage – Kiera covers the employment shortage of property managers and the strategies to counteract this situation while explaining burnout in property managers. 

[08:40] Technology for Real Estate – Kiera mentions how technology is applied in real estate, sharing how they use numerous tools, including databases, to make their work more accessible and efficient.

[17:57] Missing Points – Kiera outlines some other factors she has observed that people are missing or not utilizing to their full potential in property management. 

[22:10] BDM – We explore how technology can be integrated with the BDM team and several facets of BDM, including how it becomes a growth channel combined with technology.

Resources:

Connect with Keira:

LinkedIn: linkedin.com/in/kiera-cross-5b173441/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

Stephanie Reid, Business Development Manager at Rental Management Australia, joins today's episode of the PM Collective podcast to discuss the healthy and competitive work of the business development manager. Stephanie has over 15 years of experience working with a diverse client and customer base, specializing in event and project management. Also, she has a demonstrated track record of addressing, comprehending, and developing customer relationships to source the best candidates to meet client objectives. Moreover, she was named "International Property Manager of the Year 2017" by Professionals Real Estate and was a finalist for the 2019 REB Women in Real Estate Awards.

[00:59] Stephanie's Background – Stephanie mentions how she became involved in real estate and some of her traits. 

[06:02] Transfer Management – Stephanie addresses transfer management from her perspective. 

[10:14] BDM - Stephanie weighs in on the terms "healthy" and "competitive" BDM. 

[14:12] Referral Networks -  Stephanie shares her experiences with referral networks and affiliates and the effort she expended to preserve those ties. 

[25:02] More Options – Stephanie explains several points for anyone looking to accelerate their growth.

Resources:

Connect with Stephanie:

LinkedIn: linkedin.com/in/stephanie-reid-25758163/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

Andrew Russell, Commercial Property Manager & Business Development Manager at Mark Hay Realty Group, joins today's episode of PM Collective to share his perspective on commercial property management, explaining what it entails and why it is a feasible alternative for a property manager in need of a break.

[00:22] Andrew's Background – Starting the conversation, Andrew shares his background. Moreover, he outlines his perfect day and how he divides his time.

[03:36] Commercial BDM – Andrew speaks about the role of commercial BDM. Moreover, he discusses whether commercial management is easier for a property manager than residential.

[06:31] Commercial Tenants – Andrew explains the issues why a commercial tenant would need to contact the owner or agency. 

[07:40] How Many -  Andrew mentions what would be considered a good portfolio for a commercial manager to handle. 

[09:03] Wages -  Andrew agrees that commercial property managers are compensated more than residential property managers. Also, he expresses his opinion that commercial management would be an excellent alternative if a residential property manager is experiencing burnout. 

[17:49] Management Transfer - Andrew describes how he performs the management transfer procedure.

[19:41] Lead Generation – Andrew discusses the source of his new commercial or residential leads.

Resources:

Connect with Andrew:

LinkedIn: linkedin.com/in/andrew-russell-34375730/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

Lauren Burton, Property and Business Development Manager at Ray White Applecross, features today's episode of PM Collective. Starting her career in Real Estate over seven years ago, Lauren's passion for the profession has developed significantly. Lauren has worked in both Residential and Commercial Property Management; thus, her understanding of the sector is extensive. Throughout today's conversation, Lauren offers her expertise and experience regarding the usage of two project management software, PropertyMe, and Property Tree, discussing the capabilities, benefits, and drawbacks of both. 

[00:27] Lauren's Background – Lauren mentions how she made her way to where she is today in her career in property management.

[03:28] Property Tree & PropertyMe - Lauren shares her thoughts and experience with two property management software, Property Tree and PropertyMe.

[06:34] Features – Lauren describes the features and capabilities of PropertyMe pertaining to inspection, maintenance, and renters. 

[16:40] Integrated Approach – Lauren emphasizes the integrative approach she strives for by listing many advantages and disadvantages of each property management tool. 

[25:46] Extra Fees – Lauren demonstrates how to submit additional fees that are not deducted automatically by the app. 

[34:26] Lauren's Choice – Lauren discusses the differences between PropertyMe and Property Tree and why she picked Property Tree over PropertyMe.

Resources:

Connect with Lauren:

LinkedIn: linkedin.com/in/lauren-burton-80a3bb192/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

Customer service and customer experience are vital parts of almost any business. However, in the real-estate business, we frequently consider it from the perspective of owners and property managers. Kaylee Ferguson, The Property Exchange's Head of Property Management, joins us on today's episode of PM Collective to discuss the tenants’ side of customer service and its necessity.

[00:36] Kaylee's Background – Kaylee starts the conversation by sharing her background.

[01:21] Customer Service - Kaylee expresses her thoughts about customer service with a tenant-centric approach. 

[04:10] Kaylee's Experience – Kaylee describes her experience with returning renters and the landlords, perhaps the finest compliment someone could receive.

[06:28] Final Bond Inspection - It is possible to do a final bond inspection with issues and resolve them quickly. Kaylee outlines how her property managers would approach this matter fairly. 

[12:16] Charges -  Kaylee shares their perspective on charges and their rationale in her firm. 

[16:21] Routine Inspection – Kaylee discusses the importance of routine inspection and how her firm conducts it. 

[19:38] Final Inspections – Kaylee illustrates the reasoning behind having two individuals inspect a final bond. 

[22:17] Portfolio – Kaylee explains her company's portfolio strategy.

[25:39] Culture – Kaylee addresses her firm's culture in terms of team building and collaboration.

Resources:

Connect with Kaylee:

LinkedIn: linkedin.com/in/kaylee-ferguson-7986031a3/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

This week on the PM Collective podcast, we’re joined by Lachlan Turner. Throughout this episode, Lachlan discusses the expertise and experience he has gained thus far in his career related to property management.

[00:40] Story of Lachlan - Lachlan discusses his background and career, where he is today, and what motivated him to choose a career in property management rather than sales. 

[04:56] Ideal Weeks – Lachlan outlines the concept of ideal weeks and how it affects their work while discussing his workplace setup in terms of the portfolio. 

[10:10] Social Media Channels– Lachlan shares his thoughts on social media platforms and how he uses them.

[12:12] COVID's Impact - Lachlan outlines how his work has been affected by COVID and the changes that have occurred over the previous year or two.

[16:16] Technology-  Lachlan dives deep into how he employs technology in his job.

[18:09] The Future - Lachlan shares his take on how the future of property management will be shaped by new trends that we’re seeing now.

Resources:

Connect with Lachlan:

LinkedIn: linkedin.com/in/lachlan-turner-851791a/

Instagram: instagram.com/adelaidepropertymanager/

Mentioned in the episode:

Key management and the Future of it with Cam Ewers: podcasts.apple.com/us/podcast/key-management-and-the-future-of-it-with-cam-ewers/id1517181470?i=1000549434760

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

Shannon Welch, Owner, and Director of Property Assist Western Australia, joins us on today's episode of the PM Collective podcast. Shannon assists property managers with property condition reports, routine inspections, final bond inspections, and anything else that can alleviate some of the day-to-day tasks of a property management business. Reflecting on her knowledge and skills gained along the way, Shannon addresses top three mistakes people make in property management and a few faults they do on inspections.

[02:47] Benchmarking – Shannon shares her take on the first mistake rookies make, which is not benchmarking against others but only within their own office. 

[05:19] Words – Shannon discusses a few terms they avoid when completing property condition reports for agencies.

[09:31] Self Educating – Shannon mentions rookies' unwillingness to self-educate as the second rookie mistake. 

[16:22] Solution-Focused – As the third working mistake made by rookies, we explore the need to have a solution-focused approach with both the employer and the clients. 

[23:34] Bonus Tips - Shannon points out several other faults that novices make when performing routine inspections.

Resources:

Connect with Shannon:

LinkedIn: linkedin.com/in/shannon-welch-62b7b8a6/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show

Send us a text

Finding support, community and mentorship can always result in better strategies and greater outcomes in any profession. That applies to property management as well. In today’s episode of the PM Collective podcast, we invited Katrina Tarrant, the CEO of Harcourts NSW/ACT to talk about how to find strategy and support within your business. Throughout the episode we talk about several aspects of building strategy and community within organizations.

[00:46] Getting to Know Katrina – We start the conversation with a brief look at Katrina's background, how she got into real estate and the path to becoming a CEO.

[04:48] Real Estate Portfolio – Katrina shares her thoughts on what it was like to sell her real estate portfolio and how she packaged it in a specific way instead of selling it as a whole.

[09:005] Operation Strategy – How Katrina’s operations are arranged and the different professional roles in her business structure.

[13:12] Community and Mentors – Katrina shares her thoughts on how property managers could benefit from the support from community, mentors and coaching.

[19:30] Managing Capacity – Things property managers should consider when planning their workload and the capacity to handle properties.

[25:03] transparency – Katrina dives into the value of having transparent conversations inside of a business, starting at the top level with business owners down to the most junior people.

Resources:

Connect with Katrina

LinkedIn: linkedin.com/in/katrina-tarrant-a1b10ab9
 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express. 

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show