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This week on the PM Collective podcast, we’re joined by Lachlan Turner. Throughout this episode, Lachlan discusses the expertise and experience he has gained thus far in his career related to property management.

[00:40] Story of Lachlan - Lachlan discusses his background and career, where he is today, and what motivated him to choose a career in property management rather than sales. 

[04:56] Ideal Weeks – Lachlan outlines the concept of ideal weeks and how it affects their work while discussing his workplace setup in terms of the portfolio. 

[10:10] Social Media Channels– Lachlan shares his thoughts on social media platforms and how he uses them.

[12:12] COVID's Impact - Lachlan outlines how his work has been affected by COVID and the changes that have occurred over the previous year or two.

[16:16] Technology-  Lachlan dives deep into how he employs technology in his job.

[18:09] The Future - Lachlan shares his take on how the future of property management will be shaped by new trends that we’re seeing now.

Resources:

Connect with Lachlan:

LinkedIn: linkedin.com/in/lachlan-turner-851791a/

Instagram: instagram.com/adelaidepropertymanager/

Mentioned in the episode:

Key management and the Future of it with Cam Ewers: podcasts.apple.com/us/podcast/key-management-and-the-future-of-it-with-cam-ewers/id1517181470?i=1000549434760

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Shannon Welch, Owner, and Director of Property Assist Western Australia, joins us on today's episode of the PM Collective podcast. Shannon assists property managers with property condition reports, routine inspections, final bond inspections, and anything else that can alleviate some of the day-to-day tasks of a property management business. Reflecting on her knowledge and skills gained along the way, Shannon addresses top three mistakes people make in property management and a few faults they do on inspections.

[02:47] Benchmarking – Shannon shares her take on the first mistake rookies make, which is not benchmarking against others but only within their own office. 

[05:19] Words – Shannon discusses a few terms they avoid when completing property condition reports for agencies.

[09:31] Self Educating – Shannon mentions rookies' unwillingness to self-educate as the second rookie mistake. 

[16:22] Solution-Focused – As the third working mistake made by rookies, we explore the need to have a solution-focused approach with both the employer and the clients. 

[23:34] Bonus Tips - Shannon points out several other faults that novices make when performing routine inspections.

Resources:

Connect with Shannon:

LinkedIn: linkedin.com/in/shannon-welch-62b7b8a6/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Finding support, community and mentorship can always result in better strategies and greater outcomes in any profession. That applies to property management as well. In today’s episode of the PM Collective podcast, we invited Katrina Tarrant, the CEO of Harcourts NSW/ACT to talk about how to find strategy and support within your business. Throughout the episode we talk about several aspects of building strategy and community within organizations.

[00:46] Getting to Know Katrina – We start the conversation with a brief look at Katrina's background, how she got into real estate and the path to becoming a CEO.

[04:48] Real Estate Portfolio – Katrina shares her thoughts on what it was like to sell her real estate portfolio and how she packaged it in a specific way instead of selling it as a whole.

[09:005] Operation Strategy – How Katrina’s operations are arranged and the different professional roles in her business structure.

[13:12] Community and Mentors – Katrina shares her thoughts on how property managers could benefit from the support from community, mentors and coaching.

[19:30] Managing Capacity – Things property managers should consider when planning their workload and the capacity to handle properties.

[25:03] transparency – Katrina dives into the value of having transparent conversations inside of a business, starting at the top level with business owners down to the most junior people.

Resources:

Connect with Katrina

LinkedIn: linkedin.com/in/katrina-tarrant-a1b10ab9
 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

In today's episode of the PM Collective podcast Cara De Buelle, Licensee at Professionals Stirling Clark & Co-Founder of Property Performance Stars, joins us to share her experience and expertise on creating trust between sales and property management. Cara began her real estate profession at the age of 19, and she joined the Professionals Team in 2007 as assistant to the Licensee/Director. Throughout the episode, Cara shares her extensive marketing and sales experience in all aspects of real estate transactions, from appraisals to sales to settlement care and customer satisfaction.

[00:28] Background – Cara describes how she got started in real estate and where she is now. 

[03:58] Property Management and Sales – Cara shares how she maintains a good balance between property management and sales and manages the duties of each of her roles. 

[08:24] Merging Departments - Cara outlines the process she used to merge the sales and property management departments and some of the benefits she realized.

[12:23] Managing teams - Discussing the composition of her teams and how they hold meetings with them, Cara explains how she manages her teams.

[18:33] Mental Health And Burnout – We discuss the role of mental health in property management and real estate.

[20:58] Challenges – Cara mentions how she deals with the difficulties she encounters in conducting her work. 

Resources:

Connect with Cara:

LinkedIn: linkedin.com/in/cara-de-buelle/

Website: stirlingclark.com.au/real-estate/profile/125377/cara-de-buelle/

Facebook: facebook.com/ProfessionalsStirlingClark/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Keryn Rose, an Energy Healer who assists people in reconnecting with themselves, joins us on today's episode of the PM Collective podcast. She fosters internal harmony and balance through energy healing, alleviates tension, and supports the body's inherent ability to recover. In addition, Keryn has deep expertise in dealing with children and people struggling with various difficulties relating to relationships, health and well-being, and finances. Throughout today's episode, she discusses how property managers may successfully manipulate energy to obtain the best results.

[01:03] Kerryn's Story - Keryn discusses her background, describing what she does now and in the past. 

[05:55] Consciousness – Keryn shares her thoughts on consciousness and its significance.

[10:24] Connection of Energy – Keryn explains the link between the power of the living and nonliving objects in the environment and how property managers should utilize this energy interaction. 

[25:28] Tips and Tricks - Keryn emphasizes the value of gratitude and offers numerous ways for increasing one's consciousness.

[35:15] Solfeggio Frequencies – Keryn expands on the concept of energy by outlining the impact of energy emitted by noises and colors in our surroundings.

Resources:

Connect with Keryn:

LinkedIn: linkedin.com/in/keryn-rose-98a5ba1a1/
Website: www.kerynrose.com.au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Taking advantage of tax depreciation is one of the ways property owners can increase their return on investment for a property. This week on the PM Collective podcast, we’re joined by Kristian Jeromson, Principal - Asset Reports Quantity Surveyors at Asset Report. Throughout the episode, Kristian shares his wisdom on how property owners can take advantage of tax depreciation, how property managers can help their clients increase their ROI by guiding them to be mindful about tax depreciation, and more. 

[00:50] Tax Reporting – Kristian dives into the conversation with some insights about the trends among landlords in terms of tax reporting.

[04:55] Communicating With Owners – We dive deep into how property managers may approach communicating with property owners about tax-related matters.

[09:20] Being Proactive – How property managers can proactively spread awareness among property owners about their tax depreciation schedule.

[12:30] Value of Tax Planning – Why property owners should pay close attention to their tax depreciation schedule and some of the benefits they can get from it.

[18:15] Demonstrating Value – What property managers and business development managers can do to demonstrate value to their clients.

Resources:

Connect with Kristian

LinkedIn: linkedin.com/in/kristian-jeromson-ba7bab58
Website: www.assetreports.com.au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Michelle Ralph, Licensee at Abode Real Estate and Founder of Woman Up, joins us on today's episode of the PM Collective podcast. Michelle has over a decade of experience in the real estate sector, including residential, commercial, development, and off-the-plan sales, as well as important leadership roles in numerous agencies. Throughout the episode, Michelle shares her expertise and knowledge about the importance of a mentor and why we should connect more with one another.

[00:36] Background – Michelle provides a brief history of herself, her career path, and her current position.

[02:56] Sales and Property Management – Michelle expresses her thoughts on sales and property management.

[06:54] Woman Up – Michelle discusses her work with the woman up initiative and the importance of such programs. 

[10:56] Networking – Michelle points out the importance of networking and community building, as well as the difficulties inherent in this process. 

[18:27] Mentors and Mentees – Michelle delves deeply into the mentorship relationship and explains how it benefits both parties. 

[24:57] Finding the Mentor – Michelle outlines how to develop a mentorship relationship by sharing her personal experiences. 

[31:50] New Heights - Michelle shares how to determine the optimal time to move forward.

Resources: 

Connect with Michelle:

LinkedIn: linkedin.com/in/michelle-ralph-79268135

Instagram: instagram.com/michelleralph_abode/?hl=en

Facebook: facebook.com/michelleralphabode/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Sara Young, Western Australia Director at Coronis Group and a property management professional, joins us on today’s episode of the PM Collective podcast. She has assisted in relieving the tension of thousands of landlords in Western Australia over the last 18 years. Sara has accomplished this as a property manager, real estate business owner, licensee, Head of Property Management, and other real estate leadership positions. Also, she has assisted business owners in growing their rent rolls, streamlining procedures, creating happier teams, and increasing revenues. Throughout the podcast, Sara discusses her insights and experience about the independent life of a property manager with Coronis.

[00:29] Background – Sara discusses her previous career path and where she is as of now.

[02:59] Coronis – Coronis is Queensland’s largest independent real estate. Sara tells the company’s narrative and how it came into existence. 

[06:59] Coronis Model – Sara discusses why the Coronis approach is unique compared to others. 

[10:30] Benefits – Sara highlights the model’s functions, network, and structure, as well as the advantages of the model they are adopting, such as flexibility and work-life balance. 

[15:44] Future of Rent Rolls - Sara presents her predictions for the future of property management and rentals.

[19:40] Exit Plans – Sara explains available options as exit plans for people who join Coronis and want to leave. 

[20:05] Not Coronis – Sara outlines the kind of people for whom Coronas might be unsuitable.

[22:05] The Property Manager- Sara discusses whether property managers are required to do triennial inspections.

[31:14] Tips - Sara delivers some pointers to anyone considering beginning their own business in the next three to five years.

Resources: 

Connect with Sara:

LinkedIn: linkedin.com/in/sara-young-b8591738/

Website: www.coronis.com.au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

In today’s episode of the PM Collective podcast, we’re joined with Mark Hay, the founder of Mark Hay Realty Group. Mark started his real estate career at the age of 18 with his first property investment and since then, Mark has been in the industry over 30 years. With his team, Mark specializes in property investment, development, commercial, rural, leasing, management and overall portfolio wealth creation. Throughout the episode, Mark shares his wisdom on numerous areas of running a real estate business, and some key pieces of advice that help real estate professional be happier and more meaningful in their profession.

[01:07] Mark’s Background – We start the conversation with a brief look at the progression of Mark’s career and what led him to start his own business.

[03:32] Staffing – In any type of business, making staff a higher priority always translates to better quality of business in the long run. We dive into some of the staffing-related practices Mark follows in his business that have contributed to the success of his company. 

[09:22] Flexibility – As the effects of the pandemic are gradually fading, lots of companies are considering whether they want to keep flexibility continuously into the future as a part of their culture. We dive deep into how Mark Hay Realty Group is approaching this issue.

[11:30] Common Mistakes – Some of the common mistakes that managers make when it comes to staffing-related issues and how to avoid these mistakes.

[14:52] Appreciation of Work – Different ways employees feel appreciation at work and how appreciation of work translate into a better work environment.

Resources

Connect with Mark:

LinkedIn: linkedin.com/in/markhaymhrg
Website: www.markhay.com.au

Mentioned in the Episode:

The Five Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People
goodreads.com/book/show/11259079-the-five-languages-of-appreciation-in-the-workplace

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Alan Baxendale is a leading agent in Perth who holds a position of both BDM & Leasing Consultant.

Both positions complement each other so it is no surprise that this works well in their office.

Naturally most offices would split the role and have a separate person who does BDM and another who does Leasing but I would encourage looking outside the box at this hybrid position and the benefits that it comes with.

If you are wanting to ask Alan more details on how this works he is happy for you to call him 0407 832 235

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show