Send us a text

This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.

[01:09] Journey -  Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now. 

[04:00] Negotiation –  Veronique describes the circumstances that can result in a negotiation taking place.

[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.

[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.

[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.

[31:12] Legislation -  Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.

Resources:

Connect with Veronique:

Website: tenantsconsult.com.au/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Rob Mandanici is our guest for this week's episode of the PM Collective podcast. Rob is a REIWA Councillor, as well as a Licensed Real Estate Agent, Director of Paddington Realty, Property Management Specialist, and REIWA Accredited Property Manager. Throughout the conversation, Rob brings up the legislation, namely the planned modifications and the necessity for it to be updated, while covering the legal approach to a variety of other elements of property management.

[01:00] Background – Rob provides a quick overview of his entry into property management, career, and current status. 

[05:29] Nationwide Legislation – Rob explains why there is state-by-state legislation rather than national legislation. 

[07:35] Harmonization - Rob expresses his opinion on whether the incoming legislation in WA, which the state is attempting to harmonize with other states, is in line with his beliefs.  

[11:39] The Rent – Rob discusses the rising cost of the rent. Also, he elaborates on the legal context involving pets in rental properties. 

[17:28] Property Investors – Rob gives his viewpoint on investing in real estate.

[21:56] No Single Occupancy - Rob expresses his opinion on whether state housing should be reviewed and reformed to ensure that no single persons live in state houses that may be used for family housing. 

[24:15] State Housing Problem - Rob gives his opinion on the state housing problem, the property managers' responsibility in regards to it, and what they can do to support the improvements or voice their opinion on it. 

[32:28] Private Landlords - Rob shares his opinions regarding private landlords, rental property, and the circumstances that constitute grounds for eviction. 

[46:07] Changes – Rob discusses the topic of individuals leaving the industry out of concern for legal changes, specifically referencing property managers.

Connect with Rob:

LinkedIn: linkedin.com/in/robert-mandanici/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

In this episode of the PM Collective podcast, Clare Christiansen from Rent choice joins us. She is the General Manager of Rent Choice and a counselor for the Real Estate Institute of Western Australia. Clare received the 2013 REIWA.com Exceptional Service Award and was on the top-five shortlist in 2014, 2015, and 2016. In 2015, she was a national finalist for the Leading Property Managers of Australia Awards – Excellence in Business Development and a national finalist for the Real Estate Business Awards – Business Development Manager of the Year 2015 and 2016. In today's conversation, Clare discusses the automation she has used in her enterprises, stating how she has updated processes to align with the workforce and concerning significant clientele.

[00:59] Background - Clare introduces herself briefly, highlighting her real estate journey.

[03:15] Rent Choice - Clare describes what drove her to purchase her own agency, "Rent Choice," of 216 properties at the time and how she grew it from there.

[08:88] Expansion – Clare further outlines her firm's growth by emphasizing the value of her staff as a crucial success factor.

[13:48] The Team – Clare illustrates how her firm operates while stressing the flexibility she maintains within her workforce. 

[17:32] Technology – Clare describes how they use technology to improve the effectiveness and efficiency of their business operations. 

[22:22] Automation – Clare provides an example of internal automation she has implemented. 

[28:31] VA vs. Automation – Clare discusses her thoughts on virtual assistants against automation while adding how she employs VAs in her firm. 

[31:38] Why – Clare explains why she has chosen to implement automated business procedures.

Resources:

Connect with Clare:

LinkedIn: linkedin.com/in/propertymanagementspecialistperth/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

In this episode, Jasmine Beal, Property Manager at FremantleCo joins the PM Collective podcast. FremantleCo offers a customized, boutique real estate sales experience to generate fantastic results for all parties involved by pairing the appropriate purchasers with the ideal homes and achieving exceptional sales results for their Clients. Throughout the conversation, Jasmine shares her thoughts on clean portfolios and assists individuals in comprehending how to identify the portfolio and what they could do if they are extending the portfolio to make life easier for the next manager. 

[00:26] Journey - Jasmine provides an overview of her professional life in property management, discussing her beginnings and current position.

[06:49] Clean Portfolio - Jasmine outlines what characterizes an untidy portfolio and her thoughts on a clean portfolio.

[12:13] Auditing a Portfolio - Jasmine points out the benefits and drawbacks of auditing a portfolio vs. floating the way through it when asked how she approaches a portfolio. 

[14:50] Priorities - We examine the possibility of using the resolution of pending maintenance issues as the initial step in diving into a portfolio.

[20:33] Leaving a Portfolio – Jasmine describes what the exiting property manager could do to leave the portfolio in the best possible condition, making the transition smoother for the new property manager.

Resources:

Connect with Jasmine:

LinkedIn: linkedin.com/in/jasmine-beal-b06a5b60/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Steven Bennison and Dimitri Oikonomou, property manager and business development manager, respectively, at dethridgeGROVES REAL ESTATE, join the PM Collective podcast on this episode. DethridgeGROVES Real Estate has a long and distinguished history of providing Greater Fremantle with professional and knowledgeable service. During our interview today, Steven and Dimitri discuss several exciting facts related to the benefits of working in the property business and their experiences working in the industry up to this point. 

[01:17] Background – Steven and Dimitri share their history, explaining where they have been and where they are now.

[11:05] Office Set up - Steven and Dimitri describe their workplace layout regarding rent roll size and other property management-related details. 

[14:23] Relationships – We explore how to preserve strong relationships with parties involved in the property management business and its significance. 

[23:00] Leasing - The property manager will have to place a great deal of trust in the leasing consultant, who ultimately decides who will occupy the property. Steven and Dimitri discuss whether this has ever caused them concern. 

[27:32] Key points – We examine some essential elements to consider in the property management industry, including having separate roles for each function, open communication, and a service-oriented approach.

Recourses:

Connect with Steven and Dimitri:

LinkedIn: Steven: linkedin.com/in/steven-bennison-bb022a26

LinkedIn: Dimitri: linkedin.com/in/dimitri-oikonomou-a53b77170

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Brittany Trefort, Department Head at Orana Property Management in Western Australia, is our guest on today's episode of PM Collective. She brings to the Orana Property Group over ten years of experience in property management. Her enthusiasm lies in building, implementing, and evolving systems and procedures, in addition to the daily responsibilities of her position. She is a devoted and highly sought-after industry leader who takes delight in providing her landlords and tenants with superior customer service. Within the context of our discussion today, Brittany discusses paperless offices and the processes that take place within them. 

[00:54] Background - Brittany shares her upbringing and career advancement to date. In addition, she explains why she has become increasingly interested in franchises. 

[05:10] High-Risk Management – Brittany talks about high-risk management by relating some of her personal experiences. 

[10:34] Reasons – Brittany outlines why she believes a paperless office is necessary. She further elaborates on how she supervises contractors who provide paper invoices. Additionally, she discusses if she utilizes paper for anything in her office. 

[19:10] Trello – We examine the usefulness of Trello for handling property management tasks and other applications and platforms. 

[32:51] First Step – Brittany describes the first recommendation she would make to someone who desires to be paperless.

Resources:

Connect with Brittany:

LinkedIn: linkedin.com/in/brittany-trefort-110230220/?trk=people-guest_people_search-card&originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Jordan Dinga, Managing Director at Abode Strata, is the guest on today's episode of PM Collective. Abode is a company specializing in Strata Management that assists property owners, investors, tenants, and Strata Councils in the upkeep of well-managed and compliant buildings. Jordan has worked in the real estate market for the past seven years. Also, he was one of the first two individuals in Western Australia to earn a Cert IV in Strata Community Management. In today's episode, Jordan reveals three top tips for property managers to comprehend and be aware of when working with strata managers.

[01:14] First Tip – Jordan begins the conversation by providing his first and foremost piece of advice for property managers. 

[08:00] The Future - Jordan shares his predictions for the future of strata management. Also, he further shares his views on the impending retirement of older strata management professionals and the consequences of their absence. 

[10:31] Recruitment - Jordan expresses his opinion on whether or not young people are becoming strata managers while discussing the recruitment aspect. 

[13.51 Second Tip - Covering a wide range of opinions, Jordan gives the second piece of advice that property managers should grasp and be familiar with when working with Strata managers. 

[34.46] Dealing with Strata Managers – Jordan provides the final point he wants property managers to learn and be informed of when dealing with strata managers.

Recourses:

Connect with Jordan:

LinkedIn: linkedin.com/in/jordandinga?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Today's episode of PM Collective features Rebecca Halton, director of LJ Hooker City Residential in Perth. Annually, LJ Hooker sells over 40,000 properties worth approximately A$15 billion. Also, it has one of the largest residential sales teams in the market, with 3,200 sales professionals and over 2,000 support staff. In today's episode, Rebecca addresses a highly touchy subject, namely pay raises, and she goes over almost all of the facts associated with this topic.

[00:37] Background –  Rebecca begins by discussing her history before delving into some of the admirable practices she consistently demonstrates. 

[07:50] Pay Raises – Rebecca elaborates in detail on a wide variety of matters related to the raise in salary.

[17:52] Know Your Value – Rebecca discusses why it is critical for each of us to advocate for ourselves when negotiating raises in compensation. 

[22:31] Proper Approach – When it comes to asking for a raise in salary, Rebecca emphasizes the need for an approach that is both proper and sound. 

[25:22] Factors -  Rebecca explores the variables that should be used to determine an employee's wage. She brings up the idea that employees should be valued for their commitment to the company and their indispensability in the workplace.

[33:45] Conversation – Rebecca encourages listeners to talk with their employer even if they don't feel prepared, but they want to know how a pay raise can occur. 

[38:24] Never Wait – Using her experiences as an example, Rebecca outlines why it is counterproductive to wait for performance assessments or for the employer to increase compensation. 

Resources:

Connect with Rebecca:

LinkedIn: linkedin.com/in/rebecca-freeman-ceo/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Alayne Meyer-Shaw, Licensed Head of Department - Property Management at HKY Real Estate, is the guest on today's episode of PM Collective. Alayne is a qualified real estate professional as she has a Sales and Property Management license and a Diploma in Property (Agency Management). Given that Alayne has spent most of her life in Perth, she is well-equipped to assist her clients and eager to share her extensive knowledge of the area. In today's episode, she discusses the experience and knowledge she gained along the route to becoming the licensed property management director at HYK Real Estate with listeners. 

[00:54] Alayne's Views - After briefly describing her role as Head of Property Management, Alayne responds to whether homeowners quickly purchase the available properties in her region.

[04:19 Growth - Alayne outlines a number of the activities she is currently engaging in that contribute to the development of the business. 

[11:08] Choice – We have a conversation on the significance of having faith in the property manager and the ability to choose the property manager. 

[17:08] Alayne's Story – Alayne describes how she got her start in the real estate business and how she has progressed to her current position. 

[24:55] Alayne's Work – Alayne provides a comprehensive explanation of her job role, elaborating on the followed procedures and practices.

[28:57] BDM - Alayne discusses the optimum timing at which she would bring on a full-time business development manager into the business.

Resources:

Connect with Alayne:

LinkedIn: linkedin.com/in/alayne-meyer-shaw-3b70aa174/?originalSubdomain=au

Website: hky.com.au/team/alayne-meyer-shaw/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Today's episode of PM Collective features Carmen Lia from Lister Estate Agents in Springwood. Carmen is a senior property manager, licensed real estate agent, and real estate trainer. She began her career in sales administration and soon advanced to become a licensed real estate agent and senior property manager. In today's episode, she shares her perspective on how property managers may raise the standard of their career, delving into several recommendations and techniques for accomplishing it.

[00:36] Background - Carmen outlines how her career has progressed thus far and how sales and property management operations take place in her company. 

[03:20] Sales and Property Management - Carmen expresses her thoughts on how the sales and property management departments should collaborate.

[09:38] Raising the Bar – Carmen shares her perspective on raising the bar for property managers.

[18:16] Social Media - Carmen elaborates on social media's role in the company's sales and property management operations and how it can be used to improve the standard of property managers. 

[20:09] Develop Yourself - Carmen provides an overarching description of improving property management by emphasizing the concepts like social responsibility and personal branding.

Resources:

Connect with Carmen:

Facebook: facebook.com/carmenliarealestateservices/

Instagram: instagram.com/carmenliarealestateservices/

Email: mailto:[email protected]

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show