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In this episode of "The Art of Property Management" podcast, host Ashleigh interviews Debbie Reagan, former information officer at the Real Estate Institute of Western Australia (REIWA). The conversation covers topics such as the types of calls received on the hotline, how to handle difficult questions, and the importance of effective communication between property managers and tenants. They also discuss the challenges faced by property managers, including legal issues and maintenance problems, and the need for property managers to continually educate themselves and communicate effectively with all parties involved. The conversation ends with a discussion on mental health awareness and support in the property management industry.

Debbie's background in property management [00:01:15] Debbie talks about her experience as a property manager and her role as an information officer at REIWA.

Handling difficult questions on the REIWA hotline [00:03:31] Debbie discusses how she handles tricky questions on the REIWA hotline and the resources she uses to find answers.

Types of calls received on the REIWA hotline [00:04:42] Debbie explains that the majority of calls on the REIWA hotline are from tenants, followed by property managers and landlords, and gives examples of common questions received.

Dealing with difficult callers [00:09:46] Debbie shares a story of a caller who used abusive language and how she handled the situation.

Types of calls received on the hotline [00:10:33] The conversation covers the types of calls received on the hotline, including situations where the property manager may have given incorrect advice.

The importance of property management as a career [00:15:53] Debbie compares the role of a property manager to that of a sales rep and emphasizes the need for property managers to take pride in their work and recognize it as a career.

The Eviction Process in the US [00:18:42] Comparison between the eviction process in the US and Western Australia, where lawyers handle the eviction process in the US.

Empowering Property Managers with Knowledge [00:20:15] Importance of property managers empowering themselves with knowledge, such as mental health, maintenance, and property terminology.

Handling Maintenance Issues Professionally [00:23:27] Tips on how to handle maintenance issues professionally, such as troubleshooting questions, giving owners options, and getting instructions in writing.

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  Mental Health First Aid Training [00:27:27] Ashleigh and Debbie discuss the benefits of mental health first aid training for property management teams, including the importance of di

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

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The podcast episode features a conversation between the host and Nicole, co-founder of Tailored Property Group, a buyer's agency. They discuss the benefits of using a buyer's agency, the importance of collaboration between property managers and buyer's agents, and the role of property managers in helping investors manage their properties. They also touch on the importance of transparency, diversification, and maintaining properties for long-term success. Listeners are encouraged to follow Nicole on LinkedIn for more educational content and to reach out to her with any questions or suggestions.

Introduction [00:00:00] The host introduces the podcast and welcomes Nicole from Tailored Property Group.

Nicole's background and Tailored Property Group [00:01:30] Nicole shares her background as a property investor and how she and her husband started Tailored Property Group to help others achieve their property investment goals.

Benefits of using a buyer's agency [00:06:08] Nicole explains the top three benefits of using a buyer's agency: time-saving, gaining market knowledge, and having a long-term plan for building a property portfolio.

Benefits of using a buyer's agency [00:09:33] Nicole shares how a client's comment changed the host's outlook on using a buyer's agent and the benefits of using one.

Working with a buyer's agent [00:10:39] Nicole explains how property managers can work with buyer's agents to gain market knowledge and provide better insights to clients.

Insights provided by property managers [00:13:35] The host explains how property managers can offer deeper insights into a property's condition and rentability, which can be valuable to buyer's agents and their clients.

Benefits of using a buyer's agency [00:16:58] Nicole explains the benefits of having a buyer's agent, such as having someone who works for the purchaser's best interests and understands their finances and long-term goals.

The importance of a good property manager [00:19:24] Nicole emphasizes the importance of having a good property manager who can help investors understand the rental aspect and provide honest opinions to get the best rent.

Considerations when increasing rent [00:23:30] The host discusses the ethical considerations when increasing rent for pensioners and the importance of having a buyer's agent to bounce ideas off of and get a second opinion.

How to connect with a buyer's agent [00:25:08] The host asks Nicole how property managers can connect with buyer's agents and use them as a source of leads.

Benefits of working with a buyer's agency [00:26:53] Nicole explains the benefits of using a buyer's agency, such as gaining market knowledge and having a long-term plan for building a property portfolio.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show

Send us a text

Today's guest is the gorgeous Kirstin Dunn from Semple Property Group in Perth WA

Introduction [00:00:27] Ashleigh Goodchild introduces herself and welcomes Kirsten Dunn from Simple Property Group in WA to the PM Collective podcast.

Background in Real Estate [00:01:57] Kirsten Dunn talks about her background in real estate, including her start in 2005 and her experience working under a phenomenal business owner.

Future Plans [00:06:01] Kirsten Dunn discusses her future plans, including potentially becoming a non-selling principle and overseeing the sales department, property management department, and administrative team.

Staff Management [00:07:19] Kirsten discusses the staff-heavy nature of her real estate business, the role of property managers in business development, and the potential for a dedicated BDM role in the future.

Management Roles [00:08:08] Ashleigh and Kirsten discuss the challenges of managing a large team, the role of a general manager or department manager, and the importance of effective communication.

Team Culture [00:12:21] Kirsten and Ashleigh discuss the unique ways in which they connect with their teams, including communal meals and a supportive team culture.

Hiring from personal connections [00:13:52] Kirsten explains how she hires mostly from personal connections rather than job websites, and how this led to hiring two trainees from outside the industry.

Investing in trainees [00:15:56] Kirsten talks about the benefits of investing time in trainees, and how having different perspectives can be valuable in property management.

Recruiting from unexpected places [00:18:11] Kirsten and Ashleigh discuss the idea of hiring from hospitality, and Kirsten shares her experience of recognizing good customer service and potential in unexpected places.

Finding the right trainee [00:19:54] Kirsten talks about her process of finding the right trainee for her real estate business and the importance of collaboration.

Recruiting at the right time [00:21:14] Ashleigh and Kirsten discuss the importance of recruiting at the right time and the challenges of finding the right candidate.

Training and timelines [00:25:40] Kirsten and Ashleigh talk about the importance of training and setting timelines for trainees to complete their courses, without putting too much pressure on them.

Hiring trainees [00:27:02] Kirsten and Ashleigh discuss the benefits and challenges of hiring trainees in the real estate industry.

Networking for hiring [00:28:36] Kirsten explains how she prefers to hire experienced property managers through her network rather than seeking out candidates on job websites.

Team support [00:31:22] Kirsten emphasizes

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show

Send us a text

Talking to Jackie Skein was like talking to my twin on the other side of Australia, it was an absolute please to have a chat about why it took her a few years of 'wanting' to start out on her own, to actually taking the leap and opening up My Logan Realty.

Jackie is a regular on podcasts and we also touched on how she became a guest on some popular shows like: Pizza & Property, Aus Property Investors, IGT plus others!

If you love our podcasts, make sure you head over to give it a review!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show

Send us a text

Christine Rennger is the owner of Tenancy Management Professionals and a new friend I met on a U.S Leadership Tour in 2022

Today we had a casual conversation about conflict, demanding clients and our responsibility with creating this problem.

Where did we go wrong as an industry? 30 years ago, the client experience was different, now we have apps that are meant to make our lives easier but they don't.

I hope you enjoy the listen, and if you would ever like to be a guest on our podcast, book in here

To find out more about our memberships, visit www.pmcollective.com.au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show

Send us a text

Sam Priddis is the BDM Growth Manager at SOCO REALTY and has mastered a handover process that their property management team love!

There are lots of different ways that this can be done, if you have a process that works well in your team I would love to hear from you!

www.pmcollective.com.au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show

Send us a text

Have you been thinking of starting a podcast? It is really simple and this short podcast gives you some simple tips on what I use and what I recommend to get started.

Stay tuned till the end where I brainstorm some ideas to get you started!

www.pmcollective.com.au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show

Send us a text

Growing a powerful professional profile requires a combination of self-promotion and genuine engagement. If done consistently, it can be a trust accelerator in your career. 

It is actually really easy to stand out from your competitors without it costing you a lot of money, find the platforms where you are not going to be ‘diluted’ with the competition, use video and post consistently.

First thing I like to do is monitor the activity and leads I am getting from each platform. I focus on the top two which for me are Linkedin and Youtube. For me these have been the most successful in building a referral network that brings me more leads then I can handle. 

Next, I really dissect who my ideal client is that I am needing to market to. Linkedin it is buyers agents, industry colleagues who refer, settlement agents and finance brokers. On Youtube it is investors who are in the process of purchasing their first investment property. You can see that the content I provide on each of these will be different and targeted accordingly. 

-          Educational content is what it is all about in 2023. People crave it and like to do loads of research. If you are the forefront of this, and provide education and are consistently ‘seen’ you will be the one they call first.

-          Content is something that you could find super easy, like myself, or really difficult. Fortunately there are some shortcuts that you can take and some great businesses that provide content for you. If you are a natural, or even if you are not, pay attention to the regular questions you get asked, or emailed every day. Write them down and create a post or record a video answering these questions. 

-          Make sure your profile is up-to-date and ready to receive all those leads you are about to receive! Ensure it reflects your current professional experience and skills and that people can easily find a mobile number and email address for you. 

-          Building an online human connection is one of the quickest ways to build trust and be known as the expert in your field, this means that people need to see YOU. Video being the most obvious option, but if you struggle with this, then invest in some professional lifestyle photos. I get new ones every few years to keep my content up to date and engaging. It is also a lot easier to expose yourself when you have nice photos. 

-          Lastly, consider attending industry events or webinars to grow your professional network and stay up to date on the latest trends. 

When creating a strong personal brand, the most important thing to remember is to be YOU, be someone who has the same energy in person and online. People buy from people.

Resources as mentioned in this episode: Content Club

Connect with me on Linkedin
https://www.linkedin.c

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show

Send us a text

This week on the PM Collective podcast, we welcome James De Jesus, Business Development Manager at Abel Property. James is a results-oriented individual who believes in completing tasks in the quickest yet most effective and efficient manner possible, enabling him to succeed in his position at Abel Property. As we converse, he shares his insights and experiences as a BDM.

[01:19] Background – James explains how he first got involved in the real estate business. 

[07:49] Cold calling – Thoughts and experience of James on cold calling. 

[12:58] Sales -  James talks about the nature of the sales in his company. 

[18:00] Plans – We share ideas and discuss each other's strategies moving forward. 

[22:54] Networking -  The significance of expanding one's circle of contacts. 

[27:45]The handover process - How does transitioning from BDM to property manager look like?

Resources:

Connect with James:

LinkedIn: linkedin.com/in/jamesdejesus-realestate

Website: abelproperty.com.au/staff/james-de-jesus/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show

Send us a text

The generation gap in the workplace is a significant issue for many business owners. On the other hand,  discussions about how to bridge the gap between different generations in the workplace are high on the priority list. Hence, in this episode, Ashleigh shares the lessons she picked up at a recent leadership retreat in Orlando on bridging the generation gap among coworkers of varying ages in the workplace. 

[00:27] Multigenerational Workforce - Ashleigh shares her thoughts on bridging the generation gap in a multigenerational workforce. 

[01:28] Stereotypes - Traditionalists, Baby Boomers, Gen X, Millennials, Gen Z

[04:54] Building the Culture - We should learn how to foster a culture of cross-generational mentoring within our organizations. 

[09:32] Reverse mentoring – Ashleigh briefs what can be accomplished through reverse mentoring.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Support the show