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Ali Ringuet from Orana Property appears on today's episode of PM Collective. Ali has worked in every aspect of the property management industry for over ten years. She has been nominated for the REIWA Accolades for Excellence -Business Development Manager, recognizing her considerable expertise and work ethic. In today's episode, she discusses several elements of establishing and expanding a firm through acquisition. 

[00:22] Background – Ali explains her background and her organization's business approach, stating their most recent portfolio of over 85 properties. 

[04:32] Internal Image -  Ali discusses the internal appearance of acquisition for someone who has never purchased a portfolio. In addition, she discusses the importance of some specific considerations and how integration occurs in such situations.

[08:36] Rent Rolls – Ali shares her perspective on rent rolls and pertinent tactics. 

[14:47] Ideal Point - Ali describes the point where she believes it would be optimal to cease all acquisitions and focus solely on organic growth. Moreover, she describes her perception of the frequency of approaching acquisitions.

[24:12] Tips – Ali provides various concerns she believes one should have before acquiring a portfolio. In addition, she gives some extra advice that every business owner should remember.

Resources:

Connect with Ali:

LinkedIn: linkedin.com/in/ali-ringuet-b6334715b/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Today's episode of PM Collective features Vi Nguyen from First National Real Estate Genesis. Vi has a comprehensive understanding of the local market and a unique grasp of all elements of the business, including property management, leasing, and sales. Throughout today's conversation, Vi discusses her hybrid property management and sales role. 

[00.54] Background -  Vi describes her career in the real estate industry thus far, where she has held several roles. In addition, she describes how her personality aligns with her job role.

[03:59] Work -  Vi elaborates on her work. Further, she discusses how she manages her several job roles and how she anticipates her work to develop.

[06:58] Office Setup - After answering whether she would handle a sales request from a landlord on her own, Vi explains her working environment. 

[09:37] Advice – Vi gives guidance to a property manager who wants to begin a career in sales.

[10:35] Marketing - Vi explains what she does for marketing from a property manager's perspective.

[13:47] Goals - Vi expresses her aspirations unrelated to her current job roles and her interest in commercial properties.

Resources:

Connect with Vi:

LinkedIn: linkedin.com/in/vi-nguyen-4b8295119/?originalSubdomain=au

Instagram: instagram.com/veveeee/?hl=en

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Liana Fillipone, The Property Project's New Business/Department Manager, is featured in today's edition of PM Collective. Throughout today's conversation, Liana shares her views and experiences on various customer engagement mechanisms and platforms.

[00:22] Liana's Journey – Liana explains how she entered the property management sector and describes her work to date.

[09.27] Cold calling – Liana shares her perspective on cold calling. In addition, we address the importance of AI from a sales standpoint. 

[16:31] More Ways - We talk about the effectiveness of letterbox flyers and door-knocking in reaching out to people.

[22:02] Social Media Presence – Liana discusses the social media platforms she utilizes more for her work, and we discuss how social media may be used to interact with people more frequently. 

[37:48] Marketing Methods – We delve further into a variety of other marketing techniques and discuss their efficacy.

Resources:

Connect with Liana:

Instagram: instagram.com/liana_filippone/?hl=en

LinkedIn: linkedin.com/in/liana-filippone-397802125/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Today's edition of PM Collective features Lisa Grey from Business Development and Account Management of Affordable Staff. Throughout the conversation, Lisa addresses several concerns regarding the integration of VAs into the property management and sales sectors in detail with clear explanations. 

[00:30] Lisa's work - While sharing her background, Lisa outlines her work related to offering virtual assistants at Affordable staff. Moreover, she points out why virtual assistants must be regarded as staff employees within the company's culture. 

[06:05] VAs - Lisa discusses the simplicity of integrating virtual assistants into the existing business culture. In addition, she provides an overview of the process of onboarding VAs.

[11:06] Common Tasks – Lisa describes the most general application of a virtual assistant in an office. Also, she discusses the optimal placement of VAs within firms. 

[17:01] New People – We explore the effect of Vas on the influx of new persons wishing to enter the space.

[20:43] Benefits - Lisa demonstrates how companies can benefit from virtual assistants and whether they can utilize them part-time or only full-time.

Resources:

Connect with Lisa:

Website: affordablestaff.com.au

Contact Number: +61 0490839000

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Today's episode of PM Collective features Adam Scott who began his career in the new homes and building industry, and through this, the desire to sell and manage properties became his career goal. 

After moving into the real estate industry more than 10 years ago, he has worked his way up to becoming a qualified and well-regarded Senior Property Manager and Sales Representative. Having operated throughout the various regions of Western Australia, he has developed broad experience and knowledge of both the sales and rental markets.
 

[00:25] Adam's Background - Adam recounts how his profession moved to real estate and what drove him into sales as he reflects on his path to date. 

[07:29] Edison Property - Adam describes Edison's culture and organizational structure, explaining how such features distinguish the company from its competitors and make it brilliant.

 [11:13] Commercial Management – We discuss our perspectives on commercial management. 

[13:48] Younger Generation – We explore the younger generation's behavior in property management. 

[16:07] Mentorship – Adam outlines his mentorship experience and emphasizes the significance of mentorship. 

[23:11] Enter and Continue – Adam responds to whether he would deal with a property management question or appraisal as a property manager required during sales.

[24:10] Hybrid Roles – While discussing the possibility that the property manager managing a small portfolio and a sales function could be a hybrid role, Adam shares his ideas on hybrid roles.

Resources:

Connect with Adam:

LinkedIn: linkedin.com/in/adam-scott-6a930a80/?originalSubdomain=au 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Kiera Cross, Franchise Group Coordinator at InspectRealEstate, features today's episode of PM Collective. Throughout the conversation, Kiera shares how she helps her clients climb higher on the success ladder by integrating technology into their property management businesses while tackling various essential aspects of the topic based on her years of expertise and industrial experience.

[00:22] Kiera's Story – Kiera describes her background and how it supports her to excel in her current position. Moreover, she explains why she decided she no longer wanted to be a property manager and moved into the IT sector. 

[05:29] Employment Shortage – Kiera covers the employment shortage of property managers and the strategies to counteract this situation while explaining burnout in property managers. 

[08:40] Technology for Real Estate – Kiera mentions how technology is applied in real estate, sharing how they use numerous tools, including databases, to make their work more accessible and efficient.

[17:57] Missing Points – Kiera outlines some other factors she has observed that people are missing or not utilizing to their full potential in property management. 

[22:10] BDM – We explore how technology can be integrated with the BDM team and several facets of BDM, including how it becomes a growth channel combined with technology.

Resources:

Connect with Keira:

LinkedIn: linkedin.com/in/kiera-cross-5b173441/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Stephanie Reid, Business Development Manager at Rental Management Australia, joins today's episode of the PM Collective podcast to discuss the healthy and competitive work of the business development manager. Stephanie has over 15 years of experience working with a diverse client and customer base, specializing in event and project management. Also, she has a demonstrated track record of addressing, comprehending, and developing customer relationships to source the best candidates to meet client objectives. Moreover, she was named "International Property Manager of the Year 2017" by Professionals Real Estate and was a finalist for the 2019 REB Women in Real Estate Awards.

[00:59] Stephanie's Background – Stephanie mentions how she became involved in real estate and some of her traits. 

[06:02] Transfer Management – Stephanie addresses transfer management from her perspective. 

[10:14] BDM - Stephanie weighs in on the terms "healthy" and "competitive" BDM. 

[14:12] Referral Networks -  Stephanie shares her experiences with referral networks and affiliates and the effort she expended to preserve those ties. 

[25:02] More Options – Stephanie explains several points for anyone looking to accelerate their growth.

Resources:

Connect with Stephanie:

LinkedIn: linkedin.com/in/stephanie-reid-25758163/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Andrew Russell, Commercial Property Manager & Business Development Manager at Mark Hay Realty Group, joins today's episode of PM Collective to share his perspective on commercial property management, explaining what it entails and why it is a feasible alternative for a property manager in need of a break.

[00:22] Andrew's Background – Starting the conversation, Andrew shares his background. Moreover, he outlines his perfect day and how he divides his time.

[03:36] Commercial BDM – Andrew speaks about the role of commercial BDM. Moreover, he discusses whether commercial management is easier for a property manager than residential.

[06:31] Commercial Tenants – Andrew explains the issues why a commercial tenant would need to contact the owner or agency. 

[07:40] How Many -  Andrew mentions what would be considered a good portfolio for a commercial manager to handle. 

[09:03] Wages -  Andrew agrees that commercial property managers are compensated more than residential property managers. Also, he expresses his opinion that commercial management would be an excellent alternative if a residential property manager is experiencing burnout. 

[17:49] Management Transfer - Andrew describes how he performs the management transfer procedure.

[19:41] Lead Generation – Andrew discusses the source of his new commercial or residential leads.

Resources:

Connect with Andrew:

LinkedIn: linkedin.com/in/andrew-russell-34375730/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Lauren Burton, Property and Business Development Manager at Ray White Applecross, features today's episode of PM Collective. Starting her career in Real Estate over seven years ago, Lauren's passion for the profession has developed significantly. Lauren has worked in both Residential and Commercial Property Management; thus, her understanding of the sector is extensive. Throughout today's conversation, Lauren offers her expertise and experience regarding the usage of two project management software, PropertyMe, and Property Tree, discussing the capabilities, benefits, and drawbacks of both. 

[00:27] Lauren's Background – Lauren mentions how she made her way to where she is today in her career in property management.

[03:28] Property Tree & PropertyMe - Lauren shares her thoughts and experience with two property management software, Property Tree and PropertyMe.

[06:34] Features – Lauren describes the features and capabilities of PropertyMe pertaining to inspection, maintenance, and renters. 

[16:40] Integrated Approach – Lauren emphasizes the integrative approach she strives for by listing many advantages and disadvantages of each property management tool. 

[25:46] Extra Fees – Lauren demonstrates how to submit additional fees that are not deducted automatically by the app. 

[34:26] Lauren's Choice – Lauren discusses the differences between PropertyMe and Property Tree and why she picked Property Tree over PropertyMe.

Resources:

Connect with Lauren:

LinkedIn: linkedin.com/in/lauren-burton-80a3bb192/?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show

Send us a text

Customer service and customer experience are vital parts of almost any business. However, in the real-estate business, we frequently consider it from the perspective of owners and property managers. Kaylee Ferguson, The Property Exchange's Head of Property Management, joins us on today's episode of PM Collective to discuss the tenants’ side of customer service and its necessity.

[00:36] Kaylee's Background – Kaylee starts the conversation by sharing her background.

[01:21] Customer Service - Kaylee expresses her thoughts about customer service with a tenant-centric approach. 

[04:10] Kaylee's Experience – Kaylee describes her experience with returning renters and the landlords, perhaps the finest compliment someone could receive.

[06:28] Final Bond Inspection - It is possible to do a final bond inspection with issues and resolve them quickly. Kaylee outlines how her property managers would approach this matter fairly. 

[12:16] Charges -  Kaylee shares their perspective on charges and their rationale in her firm. 

[16:21] Routine Inspection – Kaylee discusses the importance of routine inspection and how her firm conducts it. 

[19:38] Final Inspections – Kaylee illustrates the reasoning behind having two individuals inspect a final bond. 

[22:17] Portfolio – Kaylee explains her company's portfolio strategy.

[25:39] Culture – Kaylee addresses her firm's culture in terms of team building and collaboration.

Resources:

Connect with Kaylee:

LinkedIn: linkedin.com/in/kaylee-ferguson-7986031a3/

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

Visit their Support the show