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By Kylie Walker
5
33 ratings
The podcast currently has 133 episodes available.
As the property management landscape evolves we are witnessing a new breed of property entrepreneurs coming through who are redefining the industry with innovative approaches, cutting edge technology and a fresh perspective on client service.
These trail blazers are not just managing properties, they are transforming the entire business model to create more efficient customer centric and profitable ventures.
So if you’re looking for a bit of motivation, education and a reminder of how good property management really can be then this episode is a must listen.
I chat with Chester Tuohy, the young founder and director of Tuohy Property Management based in Brisbane. At just 21, Chester has already made a significant impact in the property management industry with his innovative solutions and exceptional service focused on long-term rentals. Starting his journey at 18 with short-term rentals, Chester has grown his company by emphasising a client first approach and leveraging technology. His vision, leadership, and dedication serve as a beacon of inspiration for aspiring property management entrepreneurs.
“Finding your rhythm is really important. So, for me, that's waking up early and getting all the urgent tasks just done, like hitting the tennis ball into someone else's court.”
- Chester Toohey
We explore:
Connect with Chester Toohey
https://tooheypm.com.au/
https://www.instagram.com/toohey_pm/
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
Burnout at work isn't just about high workloads - it's also about how well teams are supported and engaged. If you're a business owner, property manager, or team leader, you know the struggle of managing high demands without burning out your team.
If you want to learn more on how you can improve workplace performance while reducing burnout then this episode is for you!
By reducing job demands, giving employees space for deep work, and creating a culture of reflection and collaboration, businesses can improve productivity and well being without extra costs.
We chat with Stuart Hayes, the visionary founder and director of HD & U, based in Melbourne. With over 3 decades of experience in strategy, leadership, and operational excellence, Stuart shares his insights into enhancing workplace well-being and productivity. Drawing from his extensive research and hands on experience in property management, Stuart provides unique solutions to tackle burnout and transform business practices for a healthier work environment.
“I just want people to come to work, enjoy coming to work, do their job, and go home and enjoy their life outside of work. My business will provide them with that financial freedom.” - Stuart Hayes
We explore:
Connect with Stuart Hayes
https://www.hdandu.com.au/
https://www.linkedin.com/company/hdandu
Click here to read more on a Real Estate case study: win - win performance, culture & wellbeing outcomes in weeks
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
Customer service is the cornerstone of success, going the extra mile for your clients and constantly adding value ensures you stay competitive in the fast movingreal estate tech world. Every touch point matters and when you focus on proactive, value driven communication with your clients it helps build trust, loyalty and creates long term relationships.So if you’re interested in how to elevate your client interactions and ensure your business thrives, this episode is for you!
We chat with Taylor Coleman who is the co-founder of Tapi and he shares his expertise on excelling customer service and creating memorable experiences that make clients feel valued and understood. From the onboarding process to ongoing client interactions, providing value is key - discover how thoughtful touch points can enhance client experiences and drive business referrals.
“It is an honour to be able to work with our clients, and we don't want to ever take that for granted.” - Taylor Coleman
We explore:
Connect with Taylor Coleman
- LinkedIn - https://www.linkedin.com/in/taylor-coleman-9264a285
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
AI is no longer just a buzzword in property management—it's here, and it's transforming how the industry operates.
From automating routine tasks to setting new standards for accuracy, AI is an essential tool for property managers looking to boost efficiency, reduce errors, and improve client service.
Whether you’re part of a large agency or running a small portfolio, embracing AI can help you stay competitive and grow your business.
In this episode we chat with Kelly Dickens from Inspection Express and who is a leader in PropTech and she shares with us how AI isn’t here to replace the human element in property management but to enhance it.
From streamlining property inspections to automating condition reports, AI is making property managers' jobs easier, faster, and more efficient. With technology advancing so quickly, now is the perfect time to explore how AI can benefit your business.
“AI is dramatically reducing the time it takes on those non-dollar productive tasks, which frees us up as property managers to spend time on those dollar productive tasks, whether it’s growing the business or building that rapport with your clients.” - Kelly Dickens
We explore:
- How AI technology is transforming tasks like condition reports, reducing the time it
takes to complete a full report
- How AI is Reducing Non-Revenue Tasks with AI being able to handle time-consuming
tasks, property managers can now focus on dollar-productive activities
- How the AI tool in Inspection Xpress ensures consistent and accurate condition reports,
minimizing human error and providing a standard output across all properties
- How to see AI as a productivity tool and keeping an open mind so you can stay
competitive in the industry and also freeing up time
- Kelly’s predictions about the future of AI in property management, including the
possibility of drones and other technologies changing how inspections and other tasks
are conducted
Connect with Kelly Dickens
https://ipropertyexpress.com/
https://ipropertyexpress.com/book-a-demo/#form
https://www.linkedin.com/in/kelly-dickens-6671706b/?originalSubdomain=au
Kylie’s Resources
Property Management Growth School:
https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope...
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
What if the key to growing your business wasn't just about numbers, but about the community you build and the people you serve?
If you're ready to discover how a service first mindset can fuel your business growth, this episode is for you! Whether you're just starting or aiming to take your business to a new level, implementing strategies to best serve others in your business can lead to organic growth and create meaningful impact.
We chat with Lourdes, who is The Director of Living Prospect Real Estate who shares with us how you can build a strong community around your brand and put service at the heart of everything you do.
Lourdes' journey from receptionist to successful business owner is a testament to the power of building genuine relationships. Building trust without compromise is not just a motto for her; it's a way of life.
She understands that real estate transactions are not merely about dollars and cents; they're about dreams, ambitions, and building lasting relationships. Lourdes takes immense pride in helping her clients turn their real estate dreams into reality, and the satisfaction of seeing her clients smile when they achieve their goals is her ultimate reward
“If I wake up and I'm feeling like I can conquer the world, I usually can. If I wake up feeling it's all too hard, then it's all too hard” - Lourdes Piscopo
We explore:
Connect with Lourdes Piscopo
[email protected]
https://www.livingprospect.com.au/
https://www.facebook.com/livingprospect/
https://www.instagram.com/livingprospect
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
Property management is evolving more than ever so whether you’re a property manager, investor or real estate professional it’s key to stay informed with what action steps to take to stay competitive.
By positioning yourself and business as valuable partners to clients and investors - property managers can secure their place in the industry, future proof their business and continue to thrive in years to come.
In this episode we chat with Ashleigh Goodchild who shares with us insights on the importance of providing more than just basic services, investor education and how the role of property managers is changing and the challenges and opportunities this brings.
Ashleigh who co-founded SOCO REALTY, a boutique real estate agency focused on selling and managing residential and commercial property in Perth. She was trained by some of Australia's best in the industry to ensure that the SOCO brand continues to be a popular choice for local property owners. Ashleigh also hosts PM Collective - The ART of Property Management Podcast.
“It's okay to charge clients for your time because you're offering opinions and expert opinions in that space and doing pre-purchase inspections or pre-settlement inspections is just so valuable.” - Ashleigh Goodchild
We explore:
Connect with Ashleigh Goodchild
LinkedIn - https://www.linkedin.com/in/perthpropertymanager/
Website - https://www.socorealty.com.au/
Profiling Course- https://www.pmcollective.com.au/offers/afzL2FLE/checkout
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
Are you a Property Manager looking to break free from employment?Or perhaps you’re exploring new avenues for business growth?If you nodded yes to either of these then this episode is going to be a game changer for you!
Imagine being able to run or start your own property management business without the hefty start up costs or having the feeling of being held back by those financial barriers.
Our guest Michelle Wilde goes deeper into this in our chat and shares with us how you can achieve that financial success, maximise your income all whilst maintaining work life balance and personal freedom.
Michelle who is Principal of Stella Property Group and is extremely motivated to achieve the best sales and management results for her clients and is highly skilled in sales and marketing.
"I've run for the last 16 years only between about 60 to 90 properties because I only like to work 20 hours a week. That's what I like and that is an excellent income for me." - Michelle Wilde
We explore:
Connect with Michelle Wilde
https://www.stella.com.au/
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
As property managers, business owners, and entrepreneurs, you're likely grappling with the rising costs, increasing competition, and the ongoing challenge of maintaining profitability.
And this episode is all about addressing those pain points with innovative solutions!
We chat with a familiar voice - Brock Fisher who is a leader in property management technology and Executive Manager of Industry partnerships at Kolmeo. Brock brings over two decades of experience in property management and real estate.
Brock updates us on the latest advancements in the Kolmeo platform, including exciting new features and integrations that are set to revolutionize the way property management businesses operate. Whether you're looking to diversify your income streams or seeking ways to reduce overhead costs, this episode is packed with practical insights and actionable strategies that you won't want to miss!
There’s many different ways we see to provide value to the customer base and be able to generate small amount of money in return that over large volumes we can then share back with agency customers is a key part of our strategic vision - Brock Fisher
We explore:
- Kolmeo's latest property management features and how it can empower property management businesses to operate more efficiently
- Ways to diversify income streams in property management for long term profitability and defensibility
- Strategies for property management businesses to generate ancillary revenue streams beyond traditional management and leasing fees
- The benefits of digitising service offerings to increase efficiency and reduce the burden on property managers
- Ways to cut subscription fees and operational expenses for property management businesses
- Innovative ways to share costs among property management businesses using Kolmeo's platform
- The impact of AI in the property management industry and the need for businesses to prepare for future disruptions
Connect with Brock Fisher
https://kolmeo.com/
https://www.linkedin.com/in/brocktfisher/
https://www.facebook.com/brock.fisher.376/
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
In the world of Property Management, not setting boundaries from the start can lead to and create problems from tenant expectations and property owners demanding more than what’s reasonable.
A lack of boundaries can create stress, inefficiency and can lead to burnout and without the ability to say no and set firm boundaries from the get-go property managers often find themselves overwhelmed, constantly putting out fires and struggling to maintain work life balance.
This then becomes an issue that affects not only their professional life but their personal life as well. Learning how to say no and set strong boundaries is essential in the property management industry and can either make or break your success.
In this episode we unpack this further and I chat with Christine who has her own agency and has managed rent rolls from 100 properties through to over 1000 properties. Property Management is where Christine's passion lives and she strives to ensure her landlord clients are in control of their investment journey. Strong communication and setting boundaries with landlords and tenants is the key to Christine's success, and respecting all interests of parties involved ensures a smooth tenancy process.
“ if you don't feel that the landlord's got a rapport with you, or he's not doing the things you're asking to do for the betterment of the property or the tenancy, don't take on the management. And don't be afraid to say no. Good quality rent rolls are chosen by picky property managers. So be picky. If that's what you need to do, be picky” - Christine Rengger
We explore:
- Christine’s transition from receptionist to business owner in the real estate industry
- Challenges Christine has faced with staff, managing a large rent roll with minimal help and how she overcame the challenges to still be here as a real estate business owner
- The importance of clearly communicating and setting key boundaries with property owners and clients
- How to manage tenant behaviour and property owner expectations effectively
- Clarifying the misconceptions about property managers roles in tenant disputes
- How to onboard new clients with detailed agreements and setting clear expectations
- Balancing work and personal life as a working parent by setting firm boundaries
Connect with Christine Rengger
https://www.tmprentals.com.au/Christine-Rengger
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
Wouldn’t it be great if we could pick what was going to happen in the real estate industry?
Staying ahead of the curve requires not just keeping up with the news but also understanding the underlying trends and then making informed predictions about the future.
For many of us, whether we're property managers, business owners, investors, or just curious, getting a clear picture of what's ahead can be both challenging but also crucial.
In this episode we're diving into property market insights and predictions with our special guest Kurtis Pirotta who is a rent specialist and gives his expertise and insights into current market trends, future predictions and how we can make the most informed decisions.
Kurtis is ahead of the game when it comes to driving change within the property management industry. Kurtis’s ever-growing influence inspires property management teams to create solid success strategies for growth, profitability and excellence in marketing. Combining his expertise in technology, tools and training with a passion for people and growth, Kurtis is helping to change the way the world experiences property.
“People are feeling more confident about where things are going. The conversation about where interest rates will go, what’s the market doing, cost of living, it’s kind of old news now - it is what it is. I think that’s giving people confidence that this is the market so regardless if interest rates go up or down they can get an idea of what they can invest and what potentially the future can look like. This can be exciting for property management customers to see new investors come to the market ” - Kurtis Pirotta
We explore
Connect with Kurtis Pirotta
https://www.linkedin.com/in/kurtispirotta?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=au
https://www.facebook.com/kurtispirottarealestate
https://www.instagram.com/kurtispirotta/
Kylie’s Resources
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
The Tarsi Way - https://thetarsiway.com)
Kolmeo: https://kolmeo.com/
Connect with Kylie:
Instagram - https://www.instagram.com/thatpropert...
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/prope…
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-wal...
YouTube - / @thatpropertymum
Flussos - https://flussos.com/
Validum Institute Real Estate Training - https://www.validum.edu.au/
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