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The property investor landscape has dramatically transformed over the past two decades, requiring property managers to adapt their approaches and services to remain relevant. Understanding these changes is essential for developing effective strategies to better serve modern investors and build lasting client relationships.

• Shift from accidental to intentional landlords with more business-minded approaches to property investment
• Self-education playing a larger role as investors research more before engaging property managers
• Need for property managers to provide quality education through videos, webinars and annual investor audits
• Transition from transactional management to relationship-based service delivery
• Building trust with clients leading to easier maintenance approvals and management decisions
• Importance of being a holistic real estate resource for investors, not just a rent collector
• Annual investor audits covering emotional check-ins, financial reviews, and property forecasting

Head over to pmcollective.com.au to access our Annual Investor Audit course for $99 and implement these strategies in your business.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

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Three critical factors real estate professionals should consider before committing to their next conference: goal alignment, genuine value versus FOMO, and energy investment. Making strategic choices about professional development opportunities ensures you're growing your business rather than collecting unused notes or attending events that drain your resources without adequate return.

• Assess whether conferences align with your current goals: seeking inspiration, accountability, connections, or specific content
• Consider your implementation habits—do you actively use what you learn or file notes away never to be seen again?
• Create an active implementation system like using your phone's reminders app to track and complete conference takeaways
• Evaluate if you're attending for genuine value or just fear of missing out (FOMO)
• Remember that even familiar content can provide new insights as you hear it in different stages of your business and life
• Strategic rotation of conferences (attending major events every 2-3 years) can optimize your professional development
• Your reception of content changes based on your current circumstances and mindset
• Implementation is the true measure of a conference's value to your business

I'd love to hear your thoughts! Are you someone who loves events, hates events? Maybe you've got a favorite event that you'd like to share? Let me know your thoughts and patterns when it comes to your personal development.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show

Send us a text

Property management business owners need to recognize the true value of people leaders and operations managers as vital revenue generators through client retention, not just as overhead costs. A thriving property management business needs leadership that supports the team, prevents client churn, and creates systems that allow the business to scale effectively.

• Retention is revenue – keeping existing clients should be valued as much as acquiring new ones
• When property managers feel supported, they stay longer and provide better service to clients
• A good people leader prevents the constant churn of both clients and staff
• Operations managers may be more valuable than BDMs in some business stages
• People leaders handle process improvements, staff support, training, and client retention tasks
• Annual investor audits are a crucial retention tool that operations managers can implement
• Operations managers allow business owners to focus on growth or step back from day-to-day operations

If you have comments or questions about the role of operations managers in property management, please send a message to be discussed in the next episode.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show

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David Blumenfeld, co-founder of PropTech consulting firm NextRivet, shares insights from his journey in the real estate technology space and explores whether PropTech is moving too quickly for the real estate industry to adapt.

• Began career with Westfield Labs in 2012, focusing on digital integration with physical shopping centers
• NextRivet helps companies bridge the gap between strategy and implementation of PropTech solutions
• PropTech applications range from tenant experience platforms to AI-powered building optimization systems
• Real estate industry is naturally risk-averse with most wanting to be "the first to be fifteenth" in adopting new technology
• Tech vendors need to focus on communicating benefits rather than features when pitching to real estate companies
• Australia shows a strong innovative spirit but sometimes lags in technology adoption due to market size
• Technology adoption doesn't need to be revolutionary – consistent small improvements prevent falling behind
• The key challenge isn't cost but demonstrating ROI for technologies that enhance experiences rather than directly generate revenue

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show

Send us a text

Exploring the ideal balance between property management capacity and quality of service is essential for business success. The emphasis is on understanding that increasing property numbers does not necessarily mean compromising service levels. 

- Discussion on the importance of having proper capacity for property managers 
- Smart tech implementation by successful property managers to enhance service quality 
- Insights on using remote professionals to streamline processes without sacrificing quality 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show

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This episode focuses on enhancing property management capacity while maintaining high service levels. It examines the relationship between capacity, service quality, and the impact of outsourcing support to successfully manage more properties.

• Revisiting property management capacity ratios and their implications 
• Discussing misconceptions about service quality and property volume 
• Sharing insights from a property manager with an effective lower capacity 
• Emphasizing the importance of constant communication with clients 
• Providing examples of effective systems and processes 
• The role of virtual assistants in boosting team efficiency 
• Highlighting the importance of annual audits for client retention 
• Offering strategies for maintaining service quality amidst growth

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show

Send us a text

This episode was inspired by some fan mail I received about the vital concept of capacity management in property management, emphasizing its impact on profitability and team culture. We unpack the myths about property manager ratios, the importance of tech stacks, and the balance between workload and job satisfaction.

• Understanding capacity as a key to better financials 
• Importance of financial structuring in property management 
• Assessing current team capacity through open communication 
• Streamlining tech stacks for enhanced efficiency 
• Role of policies and procedures in workload management 
• Regularly evaluating the fee schedule for profitability 
• Balancing culture with financial goals in the workplace 
• Preparing for the next steps in capacity management discussion

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show

Send us a text

Join us for a great conversation with Pat Mears from Rubix Realty Property Management, who shares his remarkable journey from a high school graduate to a property management expert. Discover how Pat's commitment to his values and interests led him to resist the allure of sales and instead embrace a career offering stability and routine, ultimately leading to long-term success. 

Starting from humble beginnings in a home office to establishing Rubix Realty, hecandidly discusses the challenges of balancing work and family life, especially during the pandemic years, and how it led him to rediscover his passion through social media and video content and ultimately getting back to basics. 

Pat guides us through how he has structured his business, what the next growth plan is and his favourite tech stack to use.

Hope you enjoy the listen as much as I did the conversation!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show

Send us a text

Philanthropic investing is reshaping the property landscape by creating opportunities for both investors and families in need. The conversation highlights the role of property managers in fostering connections while challenging stereotypes of investors. 

• Exploring the true meaning of philanthropic investing 
• Understanding investors' motivations and perspectives 
• The crucial role of property managers in connecting families and properties 
• Real stories illuminating the impact on women and families 
• Navigating challenges in implementing philanthropic programs 
• Addressing common misconceptions about investors 
• Encouraging open conversations within the community 
• The call to action for more impact agents to join the cause 
• Creative business solutions to foster philanthropic investments 
• Celebrating successful partnerships and positive outcomes

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show

Send us a text

• Challenges faced by families affected by domestic violence in the rental market.
• The role and concept of impact agents in supporting these families.
• Misconceptions property managers have about renting to families with a history of domestic violence.
• The importance of human connection and understanding in property management.
• Education and training provided to families to help them navigate housing applications and responsibilities.
• The significance of trauma-informed care in assisting families during their transition to stable housing.
• The need for feedback and continuous improvement in the housing process for affected families.
• Community involvement and philanthropic opportunities for real estate professionals.
• The impact of sharing positive stories and experiences related to families overcoming domestic violence.
• Encouragement for property managers and investors to collaborate and support families in need

Become an Impact Agent for $2600 per year with Orana House: Become an Impact Agent - Orana House

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

Support the show