PM Collective - The ART of Property Management

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We pressure test cold calling with Kenslee from Platinum and land on a simple truth: it works when the list is clean, the script is tight, and the follow-up system runs in the background. We share real numbers from a 1,000-dial month, plus how we balance cold outreach with retention, referrals, and mindset so growth actually sticks. 

• why cold calling still belongs in a property management BDM toolkit 
• building a qualified landlord call list using RP Data and ID4me 
• handling “Where did you get my number from?” without losing confidence 
• using offshore VAs for data scraping, admin support, and follow-up tasks 
• defining a lead as “yes, send me info” and logging everything into a CRM nurture campaign 
• what 950 to 1,000 calls can produce in leads and new managements 
• realistic ramp-up timelines for new BDMs and new territories 
• relationship manager vs BDM and when an SDR or appointment setter makes sense 
• calling existing clients, investor audits, and why phone beats long emails 
• churn rate as the hidden metric that decides whether growth matters 

If you are thinking that you wanna do cold calling and maybe your numbers aren't there and you need to do something- then reach out to Kenslee, who can help you with how she developed her script

This podcast is kindly sponsored by Longreach

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

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We sit down with Tania to trace her 30-year path through real estate, a surprising detour into catering, and the service mindset that makes people remember your name years later. We also get practical about offshore virtual assistants, AI-era communication, and how property managers can reclaim time to do the high-trust work that actually grows portfolios. 

• Tania’s career journey from receptionist to senior property management 
• Leaving the industry for family, returning with clearer strengths and boundaries 
• Building a catering business and the transferable skills of planning, pressure and client service 
• “Delivering an experience” as the real differentiator in property management 
• Listening more, slowing down, using a filter and respecting what matters to the client 
• Offshore virtual assistants as capacity builders rather than replacements 
• Cybersecurity and process benefits of office-based offshore teams 
• Delegation, trust and the 90% done versus perfection mindset 
• Why leasing may become a higher-value senior role as automation grows 
• AI, tribunals and handling long emotional emails with short factual replies 

This podcast is kindly sponsored by Longreach

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

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We talk about why the end-of-year rush drains teams and how connection helps us stay steady when pressure climbs. We share research, planning tips for property management, and simple traditions that keep morale high without adding more stress.

• Why end-of-year workload and Christmas pressure hit morale so fast
• Australian engagement and mental health stats that make connection a business issue
• Planning inspections, vacancies, and move-outs to reduce December chaos
• Keeping office energy calm so stress does not spread
• Low-budget ways to build belonging through food, games, and shared laughs
• Recognition and psychological safety as practical productivity tools
• Weekly habits that lift spirits and carry culture into January

Take care of yourselves, take care of your work colleagues and have a wonderful Christmas.

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

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We turn a simple coffee catch-up into a blunt, practical talk on why workplace culture rises or falls on leadership behaviour, not perks or policies. Alan Mpora shares how alignment, self-reflection, and human connection become even more important as AI reshapes the work we do. 

• leadership advisory explained as culture transformation led from the top 
• why most businesses seek help only after resignations and HR drama 
• skill versus will as the fastest way to diagnose performance issues 
• recruiting for values alignment with mission, vision, and purpose 
• why Friday pizzas and “benefits” cannot cover up bad leadership 
• AI making soft skills and real human connection more valuable 
• real estate and property management shifting from transactional work to client leadership 
• psychological safety as taking someone’s concerns seriously even if you disagree 
• informal one-to-one time and open-door leadership versus textbook meetings 
• budgeting emotional support time and linking culture to retention and P&L 
• forgiveness, purpose, and learning from life changes without living in regret 
they can find me on our website, www.mporaconsulting.com, or you can find me on LinkedIn, Alan Mpora

Allan Mpora – Business Consultancy

This podcast is kindly sponsored by Longreach

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Send us Fan Mail

We talk through what happens when a property management business outgrows its original plan, and why changing your point of difference is not a betrayal of your earlier marketing. Sophie shares how she rebranded, restructured, and built systems that protect service standards while still making room for growth. 

• why a business name change lands easier than you think 
• the emotional weight of partnership changes versus brand changes 
• scaling from a small portfolio mindset to 250 managements 
• staffing levels in a high-compliance market and what “overstaffed” can miss 
• building specialist services for insurance, VCAT, escalations and renovations 
• protecting property manager retention with better support roles 
• why human connection still wins even with better tech 
• lead generation through content, relationships and positioning rather than Google ads 
• onboarding that reduces friction now and educates clients later 
• using workflows, templates, VAs and AI to keep quality consistent as you scale 
• the shift from solo operator to true business owner leadership 

This podcast is kindly sponsored by Longreach

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Send us Fan Mail

We dig into why we refuse to list rentals we have not physically checked, and how that one rule prevents pricing mistakes, nasty surprises, and messy disputes. We also share practical due diligence steps for vacant handovers and transfer-of-management takeovers, including what we ask before we say yes.

• refusing unseen rental listings to protect everyone involved 
• using floor plans and inclusions to assess new builds early 
• spotting features that shift rent like air conditioning and ceiling fans 
• explaining vacancy cost maths to price-sensitive owners 
• handling unrealistic rent expectations without burning bridges 
• managing open homes and no-shows by updating the entry condition report onsite 
• asking why a property is transferring and checking arrears risk 
• using listing history and drive-bys to flag repeat churn 
• inspecting within the first month to uncover deferred maintenance 
• navigating New South Wales rules after no-grounds termination ends 

Pat Mears - Rubix Realty

This podcast is kindly sponsored by Longreach

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Send us Fan Mail

We sit down with Cassandra from Terrahaven Property Management to talk about what real leadership looks like when you’re managing people, properties, and constant curveballs. We dig into troubleshooting, training juniors, work-from-home change, and the home boundaries that keep burnout from swallowing your career. 

• Cassandra’s path through real estate roles and why property management sticks 
• Building trust by being a connector rather than pretending to be the expert in everything 
• Troubleshooting maintenance to avoid wasted call-outs and protect owner budgets 
• Making “I don’t know” acceptable so juniors ask better questions 
• Setting support structures in-office versus working from home 
• Leading with check-ins and cues instead of micromanaging 
• Blended family systems, boundaries, and avoiding silent expectations 
• Linking a stable home life to a better client experience and less burnout 
• Small habit changes that reset a bad day before it becomes a bad week 
• Why peer-to-peer learning at Rebar feels more useful than event overload 

If anyone is listening to this and would like to reach out to Cassandra, find her on Instagram as well and say hi 

This podcast is kindly sponsored by Longreach

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Send us Fan Mail

We share seven practical levers to keep great property management people from leaving, rooted in what actually drives loyalty, wellbeing and performance. We focus on building a workplace people choose, using clear leadership, fair pay and support that reduces burnout.

• Slowing down recruitment to protect values and culture 

• Offering real flexibility through remote boundaries and flexible hours 
• Building an inclusive culture through shared activities and recognition 
• Investing in professional development and clear growth paths 
• Leading with trust, transparency, and practical support in conflict-heavy work 
• Recognising achievements in personalised, meaningful ways 
•Paying to market and reviewing salaries regularly 
• Managing workload, portfolio size, admin help, and tech to prevent firefighting 

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Send us Fan Mail

We talk with Karla Major from Sidekick about why stepping into leadership in property management can shake your confidence even when you are great at the job. We break down what real leaders do differently, how to communicate when it is hard, and how to build structure so the role does not burn you out. 

• the common promotion pathway in real estate and why it is not the only path 
• the gap between being a strong property manager and leading people well 
• why hybrid leadership roles create confusion and overload 
• balancing empathy with accountability in tough conversations 
• why avoiding communication makes problems fester 
• setting boundaries so leaders are not the firefighter for everything 
• how emotional support and interruptions reshape a leader’s week 
• why one-on-ones protect privacy and improve retention in the first 90 days 
• thoughts on mandated work from home rules and role-by-role flexibility 

This podcast is kindly sponsored by Longreach

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Send us Fan Mail

We sit down with Karen and daughter Jules to unpack what it really takes to grow and protect a rent roll across changing markets, shifting fees, and constant industry churn. We share the systems, numbers, and mindset behind building a property management business that landlords trust and that teams can actually sustain. 

• Karen’s path from early roles to launching her own rent roll business and returning after a forced sale 
• the hunger behind rapid growth and the practical reality of mortgages and risk 
• handling fee pressure and rent guarantee offers without racing to the bottom 
• using spreadsheets and rent results to reframe value for landlords 
• referral driven growth from the existing database plus simple incentives 
• tracking lead sources and reallocating time to the highest return activities 
• Jules’s corporate real estate background and why portfolio careers are rising 
• a task based team model with clear landlord and tenant touchpoints 
• why REIQ involvement matters and how training principals can reduce churn 

Karen Herbert - Principal Licensee - Arrive | Brisbane & Gold Coast Real Estate Agency

This podcast is kindly sponsored by Longreach

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia