PM Collective - The ART of Property Management

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We share a practical path from reactive habits to proactive property management, grounded in legislation, smart use of tech, and empathy for renters. We explain how to run your diary, say no to unlawful requests, reduce errors, and rediscover the joy in the role.

• shifting from reactive work to proactive systems
• using the tech stack you already have
• owning errors and closing process gaps
• scheduling routines to avoid snowballs
• following legislation over client demands
• treating renters as clients with empathy
• handling conflict and expectations with clarity
• finding answers fast and documenting sources
• time blocking and ideal weeks for control
• reconnecting with your why and 1% better

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

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We unpack how property management teams get stuck, why a simple health check reveals hidden leaks, and how to reset structure, capacity, and messaging for resilient growth. Kasey Lawrence from The Rental Network shares a practical one day plus two week audit model and a grounded take on the “doors per PM” myth.

• reasons agencies seek external health checks
• zoomed out lens versus daily firefighting
• foundations, workflows, templates, and data hygiene
• proactive benchmarking and fee recovery gaps
• real capacity factors beyond a single number
• transition tactics for staff changes and overload
• adapting to VIC legislation and safety checks
• investor confidence through clear, calm messaging
• DIY signal: are we marching to one workflow

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

Send us Fan Mail

We ask Elise Whitmore how she runs fast, human follow-ups that turn uncertain leads into loyal clients. From two-minute callbacks to personality-based notes, she shares the cadence, tools, and boundaries that keep a pipeline full without burning trust.

• Two-minute response to new investor leads
• Three-day check-in then tailored cadence
• “No” treated as “not now” with three-month recontact
• Phone-first follow-up, email or SMS as backup
• Box+Dice tasks and rich notes to track context
• 20–27 daily follow-up calls with clear next steps
• Reading personalities to balance rapport and direct asks
• Strong pricing discipline and walk-away criteria
• Weekly email updates and Instagram as proof of activity
• Handwritten touches that strengthen retention
• Focus on three channels done well, not seven mediocre
• Consistency and micro choices building long-term momentum

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

Send us Fan Mail

We compare Australia and the US on turnovers, deposits, and evictions, and unpack how consistent systems scale a portfolio from 30 to 400 doors. Kent from HIVE Property Management shares practical ways to lower conflict, speed make‑ready, and build trust with owners and tenants.

• investor roots in multifamily and unique buildings
• building a lean team with strict processes
• rent ready checklists and like‑condition standards
• when owners should ignore tiny wear and tear
• pre‑move‑in documentation to reduce disputes
• Midwest eviction timeline and lawyer involvement
• in‑house maintenance, pricing transparency, trust
• lead generation through cold calls and Google reviews

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

Send us Fan Mail

We compare city and regional hiring in NSW, dig into a candidate-driven market, and map how VAs and automation are reshaping PM roles. We lay out a practical path to flexible work, stronger culture, and a service model that builds trust in the business, not just one person.

• NSW hiring contrasts between city and regional markets
• Candidate-driven conditions and persistent PM shortages
• Benchmarks for properties per head and why they stall
• VAs removing admin layers and redefining field roles
• PMs shifting toward account manager responsibilities
• Building goodwill through audits and feedback loops
• Tech focus on maintenance, tracking, and key management
• Flexibility as the top lever for attraction and retention
• Outcome-based rules for remote work and coverage
• Standards that protect teams and set client expectations

If you are located in New South Wales and want to connect with Carlie Barnett from Recruit & Consult, reach out to her on our Instagram. 

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

Send us Fan Mail

We unpack why self-accountability is the engine for confidence, consistency, and growth in a noisy, fast-paced property management world. We share simple tools to build self-trust, reset quickly, and lead yourself, even without a formal roadmap.

• treating accountability as ownership not guilt
• building confidence by keeping promises to yourself
• taking charge of growth when structures are missing
• attitude, presentation, and energy as professional signals
• practical tools: weekly goals, Friday reflections, visibility
• flipping excuses into priorities and rewarding consistency
• resetting fast with honesty and compassion
• choosing one small action to build momentum

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

Send us Fan Mail

We share how remote BDMs now run full pipelines without an office, from cold calling to Zoom appraisals, and why a team approach with local PMs builds trust and speed. We map when to add flexible BDM support, how to protect databases and territories, and what the future of BDM teams looks like.

• shifting from office-only to remote BDMs and borderless investors
• proving full-cycle onboarding via phone and Zoom
• launching a flexible, no-minimum BDM service model
• tasks to outsource across CRM, nurture and email marketing
• handling in-person requests through PM–BDM teaming
• partnering with in-house BDMs as a back-end engine
• reviving large, neglected databases with cadence
• managing multiple clients, voice and data privacy
• the future: remote BDM teams, appointment setting and video appraisals
• tiered use cases for small, mid and large agencies
• ROI from scaling lead generation across services

Natasha at mybdm.com.au
www.mybdm.com.au
We have Facebook and Instagram. Feel free to reach out

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

Send us Fan Mail

We sit down with Kallista Tzirvelakis of KPM Resolve to unpack the real work of temping in property management, from month-long assignments to inbox triage and after-hours coverage. We share practical rules for Christmas shutdowns, boundary setting, and how to keep trust anchored to the agency, not one person.

• why temps protect portfolios and team wellbeing
• when to use temps for leave, recruitment and training
• realistic durations and expectations for temp assignments
• Christmas shutdown coverage that respects real leave
• after-hours options that reduce burnout and risk
• triaging a new portfolio starting with arrears
• inbox management from oldest-first with urgent scans
• phone-first communication followed by email records
• shifting client trust from PM to agency continuity
• how to announce staff changes without drama
• growth plans for regional temp coverage and capacity

Connect with Kallista Tzirvelakis at [email protected]

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

Send us Fan Mail

We explore how Human Design can improve hiring, workflow, and wellbeing in property management by aligning roles with natural energy and decision styles. Tania Tebbit shares practical ways to spot misalignment, avoid burnout, and change team culture through simple scripts and clearer choices.

• five Human Design types and what they do best
• strategy vs authority and why decisions stall
• emotional waves vs sacral gut responses
• practical scripts for client options and faster approvals
• spotting signature emotions as misalignment signals
• role design for variety, depth, and focused bursts
• building trust so people share what lights them up
• simple team rituals that reduce friction and burnout
• how ancient models map to modern teams

Please reach out to Tania, go to a website and take a look at this the human design for yourself personally. But equally if you're looking for a workshop in your office, this would be a fantastic idea to do with your team as well.

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

Send us Fan Mail

We explore how a seasoned property manager rebuilt confidence through personal branding, peer learning, and smart tech choices. Jenny Lock shares candid lessons on legislation gaps, career resilience, and posting with purpose to become an attraction PM.

• moving from Queensland to Victoria and learning new laws
• managing cancer, career pivots, and returning with purpose
• lifestyle branding photos that boost trust and reach
• sharing wins and case studies without oversharing
• content ideas for PMs that educate and convert
• collaboration over competition and peer-led learning
• tech stacks, demos as training, and refresh cycles
• BDM to PM handovers that match agency models
• burnout warning signs and sustainable boundaries
• building an attraction PM profile with consistent posts

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au