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We compare Australia and the US on turnovers, deposits, and evictions, and unpack how consistent systems scale a portfolio from 30 to 400 doors. Kent from HIVE Property Management shares practical ways to lower conflict, speed make‑ready, and build trust with owners and tenants.

• investor roots in multifamily and unique buildings
• building a lean team with strict processes
• rent ready checklists and like‑condition standards
• when owners should ignore tiny wear and tear
• pre‑move‑in documentation to reduce disputes
• Midwest eviction timeline and lawyer involvement
• in‑house maintenance, pricing transparency, trust
• lead generation through cold calls and Google reviews

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by Longreach

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We compare city and regional hiring in NSW, dig into a candidate-driven market, and map how VAs and automation are reshaping PM roles. We lay out a practical path to flexible work, stronger culture, and a service model that builds trust in the business, not just one person.

• NSW hiring contrasts between city and regional markets
• Candidate-driven conditions and persistent PM shortages
• Benchmarks for properties per head and why they stall
• VAs removing admin layers and redefining field roles
• PMs shifting toward account manager responsibilities
• Building goodwill through audits and feedback loops
• Tech focus on maintenance, tracking, and key management
• Flexibility as the top lever for attraction and retention
• Outcome-based rules for remote work and coverage
• Standards that protect teams and set client expectations

If you are located in New South Wales and want to connect with Carlie Barnett from Recruit & Consult, reach out to her on our Instagram. 

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by Longreach

Send us Fan Mail

We unpack why self-accountability is the engine for confidence, consistency, and growth in a noisy, fast-paced property management world. We share simple tools to build self-trust, reset quickly, and lead yourself, even without a formal roadmap.

• treating accountability as ownership not guilt
• building confidence by keeping promises to yourself
• taking charge of growth when structures are missing
• attitude, presentation, and energy as professional signals
• practical tools: weekly goals, Friday reflections, visibility
• flipping excuses into priorities and rewarding consistency
• resetting fast with honesty and compassion
• choosing one small action to build momentum

This podcast is kindly sponsored by Longreach

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We share how remote BDMs now run full pipelines without an office, from cold calling to Zoom appraisals, and why a team approach with local PMs builds trust and speed. We map when to add flexible BDM support, how to protect databases and territories, and what the future of BDM teams looks like.

• shifting from office-only to remote BDMs and borderless investors
• proving full-cycle onboarding via phone and Zoom
• launching a flexible, no-minimum BDM service model
• tasks to outsource across CRM, nurture and email marketing
• handling in-person requests through PM–BDM teaming
• partnering with in-house BDMs as a back-end engine
• reviving large, neglected databases with cadence
• managing multiple clients, voice and data privacy
• the future: remote BDM teams, appointment setting and video appraisals
• tiered use cases for small, mid and large agencies
• ROI from scaling lead generation across services

Natasha at mybdm.com.au
www.mybdm.com.au
We have Facebook and Instagram. Feel free to reach out

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by Longreach

Send us Fan Mail

We sit down with Kallista Tzirvelakis of KPM Resolve to unpack the real work of temping in property management, from month-long assignments to inbox triage and after-hours coverage. We share practical rules for Christmas shutdowns, boundary setting, and how to keep trust anchored to the agency, not one person.

• why temps protect portfolios and team wellbeing
• when to use temps for leave, recruitment and training
• realistic durations and expectations for temp assignments
• Christmas shutdown coverage that respects real leave
• after-hours options that reduce burnout and risk
• triaging a new portfolio starting with arrears
• inbox management from oldest-first with urgent scans
• phone-first communication followed by email records
• shifting client trust from PM to agency continuity
• how to announce staff changes without drama
• growth plans for regional temp coverage and capacity

Connect with Kallista Tzirvelakis at [email protected]

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by Longreach

Send us Fan Mail

We explore how Human Design can improve hiring, workflow, and wellbeing in property management by aligning roles with natural energy and decision styles. Tania Tebbit shares practical ways to spot misalignment, avoid burnout, and change team culture through simple scripts and clearer choices.

• five Human Design types and what they do best
• strategy vs authority and why decisions stall
• emotional waves vs sacral gut responses
• practical scripts for client options and faster approvals
• spotting signature emotions as misalignment signals
• role design for variety, depth, and focused bursts
• building trust so people share what lights them up
• simple team rituals that reduce friction and burnout
• how ancient models map to modern teams

Please reach out to Tania, go to a website and take a look at this the human design for yourself personally. But equally if you're looking for a workshop in your office, this would be a fantastic idea to do with your team as well.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by Longreach

Send us Fan Mail

We explore how a seasoned property manager rebuilt confidence through personal branding, peer learning, and smart tech choices. Jenny Lock shares candid lessons on legislation gaps, career resilience, and posting with purpose to become an attraction PM.

• moving from Queensland to Victoria and learning new laws
• managing cancer, career pivots, and returning with purpose
• lifestyle branding photos that boost trust and reach
• sharing wins and case studies without oversharing
• content ideas for PMs that educate and convert
• collaboration over competition and peer-led learning
• tech stacks, demos as training, and refresh cycles
• BDM to PM handovers that match agency models
• burnout warning signs and sustainable boundaries
• building an attraction PM profile with consistent posts

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by Longreach

Send us Fan Mail

We trade loud goals for quiet systems and show how daily micro choices make growth inevitable. Simple checklists, energy buffers, and honest reviews help property managers and founders move from motivation to repeatable results.

• shifting from outcome targets to input habits
• choosing daily vs weekly cadence to fit personality
• breaking growth goals into calls, appraisals, letters
• protecting energy with buffers and white space
• using five-item task checkers to reduce friction
• running weekly and monthly reviews to iterate
• setting quarterly checks instead of constant outcomes
• starting any day and avoiding New Year clichés

If you are interested in becoming a PMC Learning Lab member, just send me a DM or reach out so I can send you through the info

This podcast is kindly sponsored by Longreach

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We share how a polished onboarding system turns growth pains into smooth operations. Monique walks through the exact steps, tools, and timing that cut disputes, protect PM bandwidth, and keep owner and tenant expectations aligned.

• building from reception to head of department and 300 organic managements
• why onboarding broke at scale and how Typeform fixed it
• owner preferences on payments, inclusions, strata and utilities
• using PME documents and alerts as a single source of truth
• timing education to reduce “I wasn’t told” issues
• introducing the PM early to build trust and reduce misdirected calls
• balancing premium communication with sustainable workloads
• plans for tenant onboarding and vacate offboarding

Typeform is the one that they use. If you don’t have an onboarding or an offboarding experience for your clients, highly recommend you get it on your list for 2026.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by Longreach

Send us Fan Mail

We explore Jody's 21-year path from reception to founder, why she stepped away to reset, and how she returned to support a modern, low-overhead property management business with real support and smarter systems. The conversation challenges sales-first thinking and shows practical ways to protect mental health, retain talent, and grow through partnerships.

• early career moves across reception, trust accounting, assistant PM and head of department
• stepping out for personal reasons and returning with renewed purpose
• mental health, flexible time off and genuine cover for phones and emails
• why strong heads of department change culture and retention
• sales principals trusting PM experts and setting sustainable workloads
• PM as a core business asset requiring reinvestment
• Zebra PM membership model, costs, tech stack and freedom of tools
• boutique growth via sales-only partnerships and warm referrals
• Coffee Convos community and Speakeasy Saturdays for safe networking
• practical steps for PMs considering business ownership

Please reach out to Jodie on Instagram at The Zealous PM or on Facebook at Jodie Hingst to connect, ask questions, or join a Coffee Convos near you

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by Longreach