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In this podcast episode, the host speaks with Melissa Vajda, founder of Journee Relocation Agency, about the role of relocation agents in the property management industry.

Melissa explains that her agency provides relocation and destination services to interstate and international clients moving to Perth for career, study, or lifestyle changes.

She also discusses the challenges property managers face when dealing with landlords who insist on holding home opens despite having received a perfect application.

Melissa emphasizes the importance of efficient processes and networking in the rental market, even in challenging times, and highlights the value that relocation agents bring to property managers.

Melissa Vida's background and Journee Relocation Agency [00:00:32] Melissa Vajda introduces herself and her relocation agency, which assists international clients moving to Perth.

Client base and demand for relocation services [00:03:13] Melissa discusses the demand for relocation services in Perth, which is mainly from international clients, and the reasons why they are attracted to the city.

Note: Only three timestamps were requested, but there were no other distinct topics covered in this segment.

Supporting Tenants and Interstate Investors [00:09:17] Discussion on the similarities between helping tenants and interstate investors, and the importance of property managers staying in their own lane.

Landlords Insisting on Home Opens [00:11:39] The frustration of property managers when landlords insist on going to home opens despite having a perfect application, and the potential for property managers to influence the conversation and reduce workload.

Pre-App Applications [00:17:33] The benefits of allowing pre-applications for serious and committed applicants, and the potential for property managers to spend more time on preparation rather than post-viewing.

Efficient Application Processing [00:18:30] Discussion on the importance of efficient application processing and how it affects the quality of tenants.

Manual Viewing Process [00:23:23] Discussion on the use of manual viewing processes and the need for more automation in property management.

Importance of Networking and Relationships [00:25:22] Importance of maintaining relationships with relocation agents and networking in the rental market, as the market is expected to change in the future.

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