PM Collective - The ART of Property Management

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What if you could take full control of the quality of new management in your property business? This episode is a goldmine of strategies on how to accomplish that. I had a penetrating conversation with Megan Taylor, Head of Property Partnerships from Longview, as we dissected the importance of focusing on where and on whom you allocate your time, energy, and expertise. We unpacked key strategies to keep in mind while making these critical decisions, underscoring the truth that it's not just about the property, it's also about the person.

But what is a good property management business without robust referral partnerships and client relationships? Megan and I took a deep dive into the different ways to nurture relationships with referral partners, ensuring a steady inflow of quality new businesses. Highlighting the relevance of face-to-face networking and digital content creation, we also examined the telltale signs of dodgy partners and how best to navigate such situations. To cap it off, I shared my unique approach to initiating new clients into the business, hinting at the critical role of personal interaction.

Lastly, we switched gears to explore personalized care and quality in business. Delving into the differences between in-person appraisals and online client management, Megan shared her perspectives on the benefits of in-person appraisals and building relationships with referral partners. We also touched on the need for setting clear boundaries for property management and the crucial role of sharing insights in business growth. So, buckle up and get ready to absorb insights that will skyrocket your property management business to new heights. You won't want to miss this!

www.longview.com.au

https://www.facebook.com/longviewau

Megan Taylor Facebook

Megan Taylor Instagram 

Megan Taylor - LinkedIn

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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What if you could turn a mere $60 into a thriving business, complete with real estate investments and private education for your children? Sounds too good to be true, right? That's exactly what our guest, Lucy Banks, a full-time OnlyFans creator, managed to achieve in under four years. Lucy shares her remarkable journey and how her experiences in the OnlyFans arena parallel the world of real estate, offering valuable insights on how to succeed in either industry.

Throughout our conversation, we tackle the importance of taking risks, utilizing social media, and handling hate in a positive and productive manner. Lucy's knack for turning negativity into opportunity is inspiring, as she demonstrates innovative ways to respond to online trolling and criticism. She also reveals essential tips on finding your niche in today's social media landscape and how to stand out from the competition.

As we delve deeper into Lucy's story, we uncover creative strategies she employed to build a successful business on OnlyFans, showing the potential for creating additional income streams beyond the platform. From merchandise and affiliate marketing to Etsy offerings, Lucy's approach to leveraging her online presence is a game-changer. Join us in this fascinating conversation and discover how you too can elevate your professional life by embracing creativity, vulnerability, and determination.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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Do you know when to say no to new business? Find out how mastering this skill can help maximize your property management income in our insightful interview with Darren Hunter from IGT.

Darren Hunter is a national and international property management trainer, expert and leading industry authority in fees and overcoming fee discounting, as well as productivity and time management.
 
 Authoring two books ‘PM Fee Scripts Secrets’ and ‘Master Your Time Secrets’, Darren Hunter has been training Real Estate Business Owners and Property Managers on a national and international level at seminars, conferences and workshops across Australia, New Zealand and the United States since 2005, with his books now placed into 7 different countries.
 

 We discuss why it's crucial to understand the financials behind taking on additional properties, ensuring you're working with the right clients, and being honest about your team's capabilities.

Together, we tackle the challenges of building a healthy rent roll, including the importance of taking breaks and avoiding properties that are too far away. Darren shares his expertise on identifying characteristics of a C-Class landlord and their potential negative impact on your rent roll. Plus, we dive into the difficult question of why you should take on a property in disrepair, and the risks that come with it.

This episode explore's effective property management strategies and will discuss early intervention when taking over a property from another agent. Darren offers training inspiration from IGT courses and shares his advice on managing extra properties while maintaining a healthy work-life balance. 

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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Ready to conquer the challenge of managing a multi-generational workplace? Listen in as we chat with Marjan from MK Advisory, a HR expert with experience in the federal government, who shares her wisdom on embracing the strengths and diversity of the people we manage. Discover vital insights on working in harmony with different generations, like the Baby Boomers, who currently make up the largest portion of the workforce and bring ample opportunities for a thriving office environment.

As technology continues to reshape our world, it affects the expectations of the multi-generational workforce as well. Don't miss our discussion on how employers can adapt their training and management practices to better fit the needs of their team, while considering the expectations of clients across different generations. Plus, explore the potential of AI to offer solutions for quick responses.

MK Advisory

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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What does it take to truly excel in the property management industry? How can adopting a business owner mindset change the game for property managers and real estate professionals? Join us in this eye-opening conversation with Joe Shannon from the Efficiency Co., where we uncover the answers to these questions and more.

Joe shares his wealth of knowledge on streamlining operational efficiency for real estate agencies, implementing technology to improve property management processes, and the significance of property managers understanding their worth. We dive into the concept of servant leadership and its application in the property management industry, discussing the importance of honesty, transparency, and providing guidance and support to help staff succeed. Additionally, we explore the idea of staff efficiency, designing ideal roles for team members, and the benefits of outsourcing and implementing time budgets.

Don't miss out on this episode packed with actionable advice for property managers, business owners, and real estate professionals looking to elevate their careers and maximize their efficiency. Listen in and let Joe's expertise guide you in transforming your approach to property management, unlocking your full potential in the industry.

You can find out more by speaking to Joseph Shannon   on  0403 681 771 or email
[email protected] 

www.theefficiencyco.com.au 

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

In this podcast episode, Donna Fortune, a brand photographer, shares her experience of making a decision to privately manager her investment property, and the challenges she faced. Donna initially chose to use a property manager due to having more time than money and wanting someone else to handle the process of finding a tenant. However, after a year of using a property manager and having a good experience with a reliable tenant, Donna decided to try self-managing the property.

Donna admits that self-management was time-consuming and sometimes awkward, especially regarding property inspections and negotiating rent increases. She also found it challenging to navigate the legal requirements of being a landlord. Donna acknowledges that property managers can add value by providing services beyond collecting rent and managing maintenance. They can help landlords with maintenance and renovation plans, provide regular appraisals, and offer investor education. They also act as a buffer between landlords and tenants, making it easier to maintain a professional relationship.

However, Donna also talks about the maintenance issues she faced while using a property manager and the importance of value-adds in the property management industry. She and the host, Ash, discuss the possibility of a subscription model for property management fees, where clients pay a set weekly amount regardless of whether the property is rented or not.

Overall, Donna's experience highlights the importance of considering the pros and cons of self-managing a rental property versus using a property manager. While self-management may seem like a cost-saving option, it can be time-consuming and involve navigating legal requirements. On the other hand, property managers can provide valuable services and act as a buffer between landlords and tenants. It ultimately comes down to personal preference and weighing the benefits and drawbacks of each option.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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In this podcast episode of "The Art of Property Management," Ashleigh Goodchild discusses her top five must-have programs for a Business Development Manager (BDM) to make her role easier and less repetitive. 

Ashleigh recommends IRE BDM for lead tracking, YouTube for creating a video library, Calendly for scheduling appointments, Missing Lettr for social media planning, and Podsqueeze for video summary AI. 

Ashleigh emphasizes the importance of setting up campaigns to generate leads and using social media tools to automate and streamline posts. 

Overall, the episode provides valuable insights and recommendations for BDMs to improve their productivity and efficiency.

IREBDM [00:01:01] Using IREBDM for lead tracking and campaign management, including setting up email campaigns to maintain client relationships.

Youtube [00:02:52] Using Youtube as a library for videos and a lead generation tool, including sending video links to clients to reduce repetitive conversations.

Calendly [00:05:43] Using Calendly to manage appointments and control the schedule, including sending the link to potential investors to create authority and value on time.

Top BDM Tech Stack [00:09:32] The speaker discusses their top BDM tech stack, including iREBDM, YouTube, Calendly, Missing Letter, and Pod Squeeze.

Controlling Your Week as a BDM [00:09:32] The speaker explains how to use the tech stack to control your week as a BDM.

Extending on Individual Products [00:09:32] The speaker offers to provide more information on each individual product if listeners have questions.

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This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

In this podcast episode, the host speaks with Melissa Vajda, founder of Journee Relocation Agency, about the role of relocation agents in the property management industry.

Melissa explains that her agency provides relocation and destination services to interstate and international clients moving to Perth for career, study, or lifestyle changes.

She also discusses the challenges property managers face when dealing with landlords who insist on holding home opens despite having received a perfect application.

Melissa emphasizes the importance of efficient processes and networking in the rental market, even in challenging times, and highlights the value that relocation agents bring to property managers.

Melissa Vida's background and Journee Relocation Agency [00:00:32] Melissa Vajda introduces herself and her relocation agency, which assists international clients moving to Perth.

Client base and demand for relocation services [00:03:13] Melissa discusses the demand for relocation services in Perth, which is mainly from international clients, and the reasons why they are attracted to the city.

Note: Only three timestamps were requested, but there were no other distinct topics covered in this segment.

Supporting Tenants and Interstate Investors [00:09:17] Discussion on the similarities between helping tenants and interstate investors, and the importance of property managers staying in their own lane.

Landlords Insisting on Home Opens [00:11:39] The frustration of property managers when landlords insist on going to home opens despite having a perfect application, and the potential for property managers to influence the conversation and reduce workload.

Pre-App Applications [00:17:33] The benefits of allowing pre-applications for serious and committed applicants, and the potential for property managers to spend more time on preparation rather than post-viewing.

Efficient Application Processing [00:18:30] Discussion on the importance of efficient application processing and how it affects the quality of tenants.

Manual Viewing Process [00:23:23] Discussion on the use of manual viewing processes and the need for more automation in property management.

Importance of Networking and Relationships [00:25:22] Importance of maintaining relationships with relocation agents and networking in the rental market, as the market is expected to change in the future.

The Value of Diversity [00:27:07] Melissa discusses the value of immigrants in the community and the local economy.

Efficient Application Processes [00:27:45] Ash and Melissa discuss the importance of efficient application processes for property managers.

Networking with Relocation Agents [00:28:50] Ash suggests that property managers should network with relocation agents like Melissa to find potential tenants and properties.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

In this episode of "The Art of Property Management" podcast, host Ashleigh interviews Debbie Reagan, former information officer at the Real Estate Institute of Western Australia (REIWA). The conversation covers topics such as the types of calls received on the hotline, how to handle difficult questions, and the importance of effective communication between property managers and tenants. They also discuss the challenges faced by property managers, including legal issues and maintenance problems, and the need for property managers to continually educate themselves and communicate effectively with all parties involved. The conversation ends with a discussion on mental health awareness and support in the property management industry.

Debbie's background in property management [00:01:15] Debbie talks about her experience as a property manager and her role as an information officer at REIWA.

Handling difficult questions on the REIWA hotline [00:03:31] Debbie discusses how she handles tricky questions on the REIWA hotline and the resources she uses to find answers.

Types of calls received on the REIWA hotline [00:04:42] Debbie explains that the majority of calls on the REIWA hotline are from tenants, followed by property managers and landlords, and gives examples of common questions received.

Dealing with difficult callers [00:09:46] Debbie shares a story of a caller who used abusive language and how she handled the situation.

Types of calls received on the hotline [00:10:33] The conversation covers the types of calls received on the hotline, including situations where the property manager may have given incorrect advice.

The importance of property management as a career [00:15:53] Debbie compares the role of a property manager to that of a sales rep and emphasizes the need for property managers to take pride in their work and recognize it as a career.

The Eviction Process in the US [00:18:42] Comparison between the eviction process in the US and Western Australia, where lawyers handle the eviction process in the US.

Empowering Property Managers with Knowledge [00:20:15] Importance of property managers empowering themselves with knowledge, such as mental health, maintenance, and property terminology.

Handling Maintenance Issues Professionally [00:23:27] Tips on how to handle maintenance issues professionally, such as troubleshooting questions, giving owners options, and getting instructions in writing.

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  Mental Health First Aid Training [00:27:27] Ashleigh and Debbie discuss the benefits of mental health first aid training for property management teams, including the importance of direct language and recognizing signs of mental health issues in clients and colleagues.
  
  
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  Handling Difficult Questions [00:28:54] Ashleigh and Debbie discuss the challenging task of asking a client if they are considering suicide, and the importance of effective communication and language in handling difficult questions.
  
  
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  Supporting Work Colleagues [00:31:11] Ashleigh & Debbie discuss the importance of supporting work colleagues in a high-stress job like property management, and recognizing signs of stress or burnout in colleagues.

If you are interested in purchasing a copy of Debbie's book, email her at [email protected]

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

The podcast episode features a conversation between the host and Nicole, co-founder of Tailored Property Group, a buyer's agency. They discuss the benefits of using a buyer's agency, the importance of collaboration between property managers and buyer's agents, and the role of property managers in helping investors manage their properties. They also touch on the importance of transparency, diversification, and maintaining properties for long-term success. Listeners are encouraged to follow Nicole on LinkedIn for more educational content and to reach out to her with any questions or suggestions.

Introduction [00:00:00] The host introduces the podcast and welcomes Nicole from Tailored Property Group.

Nicole's background and Tailored Property Group [00:01:30] Nicole shares her background as a property investor and how she and her husband started Tailored Property Group to help others achieve their property investment goals.

Benefits of using a buyer's agency [00:06:08] Nicole explains the top three benefits of using a buyer's agency: time-saving, gaining market knowledge, and having a long-term plan for building a property portfolio.

Benefits of using a buyer's agency [00:09:33] Nicole shares how a client's comment changed the host's outlook on using a buyer's agent and the benefits of using one.

Working with a buyer's agent [00:10:39] Nicole explains how property managers can work with buyer's agents to gain market knowledge and provide better insights to clients.

Insights provided by property managers [00:13:35] The host explains how property managers can offer deeper insights into a property's condition and rentability, which can be valuable to buyer's agents and their clients.

Benefits of using a buyer's agency [00:16:58] Nicole explains the benefits of having a buyer's agent, such as having someone who works for the purchaser's best interests and understands their finances and long-term goals.

The importance of a good property manager [00:19:24] Nicole emphasizes the importance of having a good property manager who can help investors understand the rental aspect and provide honest opinions to get the best rent.

Considerations when increasing rent [00:23:30] The host discusses the ethical considerations when increasing rent for pensioners and the importance of having a buyer's agent to bounce ideas off of and get a second opinion.

How to connect with a buyer's agent [00:25:08] The host asks Nicole how property managers can connect with buyer's agents and use them as a source of leads.

Benefits of working with a buyer's agency [00:26:53] Nicole explains the benefits of using a buyer's agency, such as gaining market knowledge and having a long-term plan for building a property portfolio.

Importance of being helpful and understanding [00:33:13] The host and Nicole discuss the importance of being helpful, understanding, and listening to clients' needs, without sounding rushed or impatient on the phone.

Working with Buyers Agents [00:34:10] The benefits of working with buyers agents and how property managers can connect with them to generate leads.

Growing a Property Portfolio [00:37:38] The importance of diversification and having a long-term plan for building a property portfolio.

Benefits of Investors with Buyers Agents [00:41:44] Why investors who work with buyers agents are a great client for property managers and how they can lead to more clients and a well-managed portfolio.

Following Nicole on LinkedIn [00:43:19] The host encourages listeners to follow Nicole on LinkedIn and praises her educational videos.

Connecting with Nicole [00:44:21] Nicole invites listeners to DM her with questions and suggests collaborating with property managers to provide more information to c

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!