PM Collective - The ART of property management

From Ordinary to Extraordinary: The Art of Property Management


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In this episode of "The Art of Property Management" podcast, host Ashleigh interviews Debbie Reagan, former information officer at the Real Estate Institute of Western Australia (REIWA). The conversation covers topics such as the types of calls received on the hotline, how to handle difficult questions, and the importance of effective communication between property managers and tenants. They also discuss the challenges faced by property managers, including legal issues and maintenance problems, and the need for property managers to continually educate themselves and communicate effectively with all parties involved. The conversation ends with a discussion on mental health awareness and support in the property management industry.

Debbie's background in property management [00:01:15] Debbie talks about her experience as a property manager and her role as an information officer at REIWA.


Handling difficult questions on the REIWA hotline [00:03:31]
Debbie discusses how she handles tricky questions on the REIWA hotline and the resources she uses to find answers.


Types of calls received on the REIWA hotline [00:04:42]
Debbie explains that the majority of calls on the REIWA hotline are from tenants, followed by property managers and landlords, and gives examples of common questions received.


Dealing with difficult callers [00:09:46]
Debbie shares a story of a caller who used abusive language and how she handled the situation.


Types of calls received on the hotline [00:10:33]
The conversation covers the types of calls received on the hotline, including situations where the property manager may have given incorrect advice.


The importance of property management as a career [00:15:53]
Debbie compares the role of a property manager to that of a sales rep and emphasizes the need for property managers to take pride in their work and recognize it as a career.


The Eviction Process in the US [00:18:42]
Comparison between the eviction process in the US and Western Australia, where lawyers handle the eviction process in the US.


Empowering Property Managers with Knowledge [00:20:15]
Importance of property managers empowering themselves with knowledge, such as mental health, maintenance, and property terminology.


Handling Maintenance Issues Professionally [00:23:27]
Tips on how to handle maintenance issues professionally, such as troubleshooting questions, giving owners options, and getting instructions in writing.


  • Mental Health First Aid Training [00:27:27] Ashleigh and Debbie discuss the benefits of mental health first aid training for property management teams, including the importance of di

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by PropertyMe.

Australia's #1 Property Management Software. www.propertyme.com.au

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

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PM Collective - The ART of property managementBy Ashleigh Goodchild


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