PM Collective - The ART of Property Management

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Scott Lister, Director of Lister Estate Agents, is this week's special guest on the PM Collective program. Since its founding in 2010 as Lister & Cole Estate Agents, Lister has been providing excellent service to residents of the Blue Mountains. The reputation of Scott's team grew to become recognized and trusted throughout the region due to its dedication to ethics and professionalism and a solid commitment to producing the most satisfactory results for all of its clients. Today he discusses the importance of sharing one's triumphs with others, something that many individuals who have achieved great success find challenging to do because of the adverse reactions they may receive.

[00:42] Scott's Journey – Scott begins the talk by sharing his real estate background, including why he got into real estate, his learnings, and the knowledge he gained along the way. 

[10:45] Goals – Scott lays up personal goals he has set for himself.

16:58] Mentor – Scott draws attention to the influence that having mentors or trainers can have on our progress and accomplishments.

[19:58] Look after Yourself – We explore why we must care for ourselves. 

[23:34] The Team - Staff will exceed expectations if you foster a positive work environment and provide ample encouragement. Mentioning this, Scott describes how he collaborates with his colleagues in the workplace.

Resources:

Connect with Scott:

Website: listerspringwood.com.au/staff/scott-lister

LinkedIn: linkedin.com/in/scott-lister-2291009a/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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This week's featured guest on the PM Collective podcast is Anne (Newton) Whatley-Dale, founder and principal of Livepresent. She is a specialist in wellness and communication. She inspires, motivates, and enables individuals, solo workers, SME owners, managers, and teams to be their best selves at home, business, and play and to enhance performance through improving emotional health and overall wellness. During the span of our conversation today, Anne tackles smarter ways of living, working, and communicating through the lens of healthy conversations. 

[01:10] Anne's background-   Anne briefly introduces who she is, what she does now, and how she assists others. 

[05:43] Important Practices -  Anne outlines what we should keep in mind in terms of what we can do to set ourselves up for a productive day, highlighting the significance of the morning ritual and showering. 

[18:15] Work-life Balance – Anne expresses her thoughts on striking a balance between work and personal life. 

[21:08] A Healthy Conversation – Anne provides her perspective on healthy conversations. Moreover, she further shares excellent advice on how we can prepare for unpleasant conversations, as well as for the worst potential outcome and empathy. 

[35:10] Start Right – Anne emphasizes the significance of asking someone, "How are you?" to kick off a conversation. Also, by exchanging our viewpoints and experiences, we further discuss what we can do to improve the quality of our talks.

Resources:

Connect with Anne:

LinkedIn: linkedin.com/in/anne-whatley-dale-293798b/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Joannne Davies from Finbar to Rent is this week's featured guest on the PM Collective podcast. Joanne commenced her Real Estate career in 2002 and is a Licensed Real Estate & Business Agent, with 19 years’ industry experience. Having been a property manager herself for many years, Joanne is aware of the day to day issues investors can face and her focus and passion has always been on ensuring an exemplary level of service is provided to both owners and tenants. Her motto being “no problems, only solutions”. Throughout her career, Joanne has helped other organisations establish successful property management departments and working previously as a Licensee / head of department, she has working knowledge of all aspects of property management, strata management and off the plan apartment sales. Joanne is excited to now be heading up an exclusive Property Management service for owners of Finbar apartments. Her knowledge coupled with her approachable style and commitment to customer service creates a positive environment for her team to focus on maximising the benefits of your investment property.  

Throughout the episode, Joanne explores a different way of doing routine inspections, which are more than box-checking exercises.  

[01:07] Background – Joanne mentions her background and engagement in the real estate market and the dangers and rewards associated with their business model.

[05:40] Company Strategy - Joanne outlines the origins of their company and describes how they manage properties by detailing their internal procedures. 

[08:23] Routine Inspections – Joanne explains her perspective on routine inspections and how they do them, including the approach they follow and the mechanism by which the frequency is determined. 

[13:25] Tenant's Side – Joanne discusses the Tenant's understanding of the routine inspections being performed. 

[17:05] Cost – When exploring the costs associated with routine inspections, Jo-Anne talks about how these costs are influenced by the frequency and quality of the routine inspections performed.

Resources:

Connect with  Joanne on Linkedin 

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.

[01:09] Journey -  Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now. 

[04:00] Negotiation –  Veronique describes the circumstances that can result in a negotiation taking place.

[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.

[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.

[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.

[31:12] Legislation -  Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.

Resources:

Connect with Veronique:

Website: tenantsconsult.com.au/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Rob Mandanici is our guest for this week's episode of the PM Collective podcast. Rob is a REIWA Councillor, as well as a Licensed Real Estate Agent, Director of Paddington Realty, Property Management Specialist, and REIWA Accredited Property Manager. Throughout the conversation, Rob brings up the legislation, namely the planned modifications and the necessity for it to be updated, while covering the legal approach to a variety of other elements of property management.

[01:00] Background – Rob provides a quick overview of his entry into property management, career, and current status. 

[05:29] Nationwide Legislation – Rob explains why there is state-by-state legislation rather than national legislation. 

[07:35] Harmonization - Rob expresses his opinion on whether the incoming legislation in WA, which the state is attempting to harmonize with other states, is in line with his beliefs.  

[11:39] The Rent – Rob discusses the rising cost of the rent. Also, he elaborates on the legal context involving pets in rental properties. 

[17:28] Property Investors – Rob gives his viewpoint on investing in real estate.

[21:56] No Single Occupancy - Rob expresses his opinion on whether state housing should be reviewed and reformed to ensure that no single persons live in state houses that may be used for family housing. 

[24:15] State Housing Problem - Rob gives his opinion on the state housing problem, the property managers' responsibility in regards to it, and what they can do to support the improvements or voice their opinion on it. 

[32:28] Private Landlords - Rob shares his opinions regarding private landlords, rental property, and the circumstances that constitute grounds for eviction. 

[46:07] Changes – Rob discusses the topic of individuals leaving the industry out of concern for legal changes, specifically referencing property managers.

Connect with Rob:

LinkedIn: linkedin.com/in/robert-mandanici/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

In this episode of the PM Collective podcast, Clare Christiansen from Rent choice joins us. She is the General Manager of Rent Choice and a counselor for the Real Estate Institute of Western Australia. Clare received the 2013 REIWA.com Exceptional Service Award and was on the top-five shortlist in 2014, 2015, and 2016. In 2015, she was a national finalist for the Leading Property Managers of Australia Awards – Excellence in Business Development and a national finalist for the Real Estate Business Awards – Business Development Manager of the Year 2015 and 2016. In today's conversation, Clare discusses the automation she has used in her enterprises, stating how she has updated processes to align with the workforce and concerning significant clientele.

[00:59] Background - Clare introduces herself briefly, highlighting her real estate journey.

[03:15] Rent Choice - Clare describes what drove her to purchase her own agency, "Rent Choice," of 216 properties at the time and how she grew it from there.

[08:88] Expansion – Clare further outlines her firm's growth by emphasizing the value of her staff as a crucial success factor.

[13:48] The Team – Clare illustrates how her firm operates while stressing the flexibility she maintains within her workforce. 

[17:32] Technology – Clare describes how they use technology to improve the effectiveness and efficiency of their business operations. 

[22:22] Automation – Clare provides an example of internal automation she has implemented. 

[28:31] VA vs. Automation – Clare discusses her thoughts on virtual assistants against automation while adding how she employs VAs in her firm. 

[31:38] Why – Clare explains why she has chosen to implement automated business procedures.

Resources:

Connect with Clare:

LinkedIn: linkedin.com/in/propertymanagementspecialistperth/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

In this episode, Jasmine Beal, Property Manager at FremantleCo joins the PM Collective podcast. FremantleCo offers a customized, boutique real estate sales experience to generate fantastic results for all parties involved by pairing the appropriate purchasers with the ideal homes and achieving exceptional sales results for their Clients. Throughout the conversation, Jasmine shares her thoughts on clean portfolios and assists individuals in comprehending how to identify the portfolio and what they could do if they are extending the portfolio to make life easier for the next manager. 

[00:26] Journey - Jasmine provides an overview of her professional life in property management, discussing her beginnings and current position.

[06:49] Clean Portfolio - Jasmine outlines what characterizes an untidy portfolio and her thoughts on a clean portfolio.

[12:13] Auditing a Portfolio - Jasmine points out the benefits and drawbacks of auditing a portfolio vs. floating the way through it when asked how she approaches a portfolio. 

[14:50] Priorities - We examine the possibility of using the resolution of pending maintenance issues as the initial step in diving into a portfolio.

[20:33] Leaving a Portfolio – Jasmine describes what the exiting property manager could do to leave the portfolio in the best possible condition, making the transition smoother for the new property manager.

Resources:

Connect with Jasmine:

LinkedIn: linkedin.com/in/jasmine-beal-b06a5b60/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Steven Bennison and Dimitri Oikonomou, property manager and business development manager, respectively, at dethridgeGROVES REAL ESTATE, join the PM Collective podcast on this episode. DethridgeGROVES Real Estate has a long and distinguished history of providing Greater Fremantle with professional and knowledgeable service. During our interview today, Steven and Dimitri discuss several exciting facts related to the benefits of working in the property business and their experiences working in the industry up to this point. 

[01:17] Background – Steven and Dimitri share their history, explaining where they have been and where they are now.

[11:05] Office Set up - Steven and Dimitri describe their workplace layout regarding rent roll size and other property management-related details. 

[14:23] Relationships – We explore how to preserve strong relationships with parties involved in the property management business and its significance. 

[23:00] Leasing - The property manager will have to place a great deal of trust in the leasing consultant, who ultimately decides who will occupy the property. Steven and Dimitri discuss whether this has ever caused them concern. 

[27:32] Key points – We examine some essential elements to consider in the property management industry, including having separate roles for each function, open communication, and a service-oriented approach.

Recourses:

Connect with Steven and Dimitri:

LinkedIn: Steven: linkedin.com/in/steven-bennison-bb022a26

LinkedIn: Dimitri: linkedin.com/in/dimitri-oikonomou-a53b77170

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Brittany Trefort, Department Head at Orana Property Management in Western Australia, is our guest on today's episode of PM Collective. She brings to the Orana Property Group over ten years of experience in property management. Her enthusiasm lies in building, implementing, and evolving systems and procedures, in addition to the daily responsibilities of her position. She is a devoted and highly sought-after industry leader who takes delight in providing her landlords and tenants with superior customer service. Within the context of our discussion today, Brittany discusses paperless offices and the processes that take place within them. 

[00:54] Background - Brittany shares her upbringing and career advancement to date. In addition, she explains why she has become increasingly interested in franchises. 

[05:10] High-Risk Management – Brittany talks about high-risk management by relating some of her personal experiences. 

[10:34] Reasons – Brittany outlines why she believes a paperless office is necessary. She further elaborates on how she supervises contractors who provide paper invoices. Additionally, she discusses if she utilizes paper for anything in her office. 

[19:10] Trello – We examine the usefulness of Trello for handling property management tasks and other applications and platforms. 

[32:51] First Step – Brittany describes the first recommendation she would make to someone who desires to be paperless.

Resources:

Connect with Brittany:

LinkedIn: linkedin.com/in/brittany-trefort-110230220/?trk=people-guest_people_search-card&originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Jordan Dinga, Managing Director at Abode Strata, is the guest on today's episode of PM Collective. Abode is a company specializing in Strata Management that assists property owners, investors, tenants, and Strata Councils in the upkeep of well-managed and compliant buildings. Jordan has worked in the real estate market for the past seven years. Also, he was one of the first two individuals in Western Australia to earn a Cert IV in Strata Community Management. In today's episode, Jordan reveals three top tips for property managers to comprehend and be aware of when working with strata managers.

[01:14] First Tip – Jordan begins the conversation by providing his first and foremost piece of advice for property managers. 

[08:00] The Future - Jordan shares his predictions for the future of strata management. Also, he further shares his views on the impending retirement of older strata management professionals and the consequences of their absence. 

[10:31] Recruitment - Jordan expresses his opinion on whether or not young people are becoming strata managers while discussing the recruitment aspect. 

[13.51 Second Tip - Covering a wide range of opinions, Jordan gives the second piece of advice that property managers should grasp and be familiar with when working with Strata managers. 

[34.46] Dealing with Strata Managers – Jordan provides the final point he wants property managers to learn and be informed of when dealing with strata managers.

Recourses:

Connect with Jordan:

LinkedIn: linkedin.com/in/jordandinga?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!