PM Collective - The ART of Property Management

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Andrew Russell, Commercial Property Manager & Business Development Manager at Mark Hay Realty Group, joins today's episode of PM Collective to share his perspective on commercial property management, explaining what it entails and why it is a feasible alternative for a property manager in need of a break.

[00:22] Andrew's Background – Starting the conversation, Andrew shares his background. Moreover, he outlines his perfect day and how he divides his time.

[03:36] Commercial BDM – Andrew speaks about the role of commercial BDM. Moreover, he discusses whether commercial management is easier for a property manager than residential.

[06:31] Commercial Tenants – Andrew explains the issues why a commercial tenant would need to contact the owner or agency. 

[07:40] How Many -  Andrew mentions what would be considered a good portfolio for a commercial manager to handle. 

[09:03] Wages -  Andrew agrees that commercial property managers are compensated more than residential property managers. Also, he expresses his opinion that commercial management would be an excellent alternative if a residential property manager is experiencing burnout. 

[17:49] Management Transfer - Andrew describes how he performs the management transfer procedure.

[19:41] Lead Generation – Andrew discusses the source of his new commercial or residential leads.

Resources:

Connect with Andrew:

LinkedIn: linkedin.com/in/andrew-russell-34375730/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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Lauren Burton, Property and Business Development Manager at Ray White Applecross, features today's episode of PM Collective. Starting her career in Real Estate over seven years ago, Lauren's passion for the profession has developed significantly. Lauren has worked in both Residential and Commercial Property Management; thus, her understanding of the sector is extensive. Throughout today's conversation, Lauren offers her expertise and experience regarding the usage of two project management software, PropertyMe, and Property Tree, discussing the capabilities, benefits, and drawbacks of both. 

[00:27] Lauren's Background – Lauren mentions how she made her way to where she is today in her career in property management.

[03:28] Property Tree & PropertyMe - Lauren shares her thoughts and experience with two property management software, Property Tree and PropertyMe.

[06:34] Features – Lauren describes the features and capabilities of PropertyMe pertaining to inspection, maintenance, and renters. 

[16:40] Integrated Approach – Lauren emphasizes the integrative approach she strives for by listing many advantages and disadvantages of each property management tool. 

[25:46] Extra Fees – Lauren demonstrates how to submit additional fees that are not deducted automatically by the app. 

[34:26] Lauren's Choice – Lauren discusses the differences between PropertyMe and Property Tree and why she picked Property Tree over PropertyMe.

Resources:

Connect with Lauren:

LinkedIn: linkedin.com/in/lauren-burton-80a3bb192/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Customer service and customer experience are vital parts of almost any business. However, in the real-estate business, we frequently consider it from the perspective of owners and property managers. Kaylee Ferguson, The Property Exchange's Head of Property Management, joins us on today's episode of PM Collective to discuss the tenants’ side of customer service and its necessity.

[00:36] Kaylee's Background – Kaylee starts the conversation by sharing her background.

[01:21] Customer Service - Kaylee expresses her thoughts about customer service with a tenant-centric approach. 

[04:10] Kaylee's Experience – Kaylee describes her experience with returning renters and the landlords, perhaps the finest compliment someone could receive.

[06:28] Final Bond Inspection - It is possible to do a final bond inspection with issues and resolve them quickly. Kaylee outlines how her property managers would approach this matter fairly. 

[12:16] Charges -  Kaylee shares their perspective on charges and their rationale in her firm. 

[16:21] Routine Inspection – Kaylee discusses the importance of routine inspection and how her firm conducts it. 

[19:38] Final Inspections – Kaylee illustrates the reasoning behind having two individuals inspect a final bond. 

[22:17] Portfolio – Kaylee explains her company's portfolio strategy.

[25:39] Culture – Kaylee addresses her firm's culture in terms of team building and collaboration.

Resources:

Connect with Kaylee:

LinkedIn: linkedin.com/in/kaylee-ferguson-7986031a3/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

This week on the PM Collective podcast, we’re joined by Lachlan Turner. Throughout this episode, Lachlan discusses the expertise and experience he has gained thus far in his career related to property management.

[00:40] Story of Lachlan - Lachlan discusses his background and career, where he is today, and what motivated him to choose a career in property management rather than sales. 

[04:56] Ideal Weeks – Lachlan outlines the concept of ideal weeks and how it affects their work while discussing his workplace setup in terms of the portfolio. 

[10:10] Social Media Channels– Lachlan shares his thoughts on social media platforms and how he uses them.

[12:12] COVID's Impact - Lachlan outlines how his work has been affected by COVID and the changes that have occurred over the previous year or two.

[16:16] Technology-  Lachlan dives deep into how he employs technology in his job.

[18:09] The Future - Lachlan shares his take on how the future of property management will be shaped by new trends that we’re seeing now.

Resources:

Connect with Lachlan:

LinkedIn: linkedin.com/in/lachlan-turner-851791a/

Instagram: instagram.com/adelaidepropertymanager/

Mentioned in the episode:

Key management and the Future of it with Cam Ewers: podcasts.apple.com/us/podcast/key-management-and-the-future-of-it-with-cam-ewers/id1517181470?i=1000549434760

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Shannon Welch, Owner, and Director of Property Assist Western Australia, joins us on today's episode of the PM Collective podcast. Shannon assists property managers with property condition reports, routine inspections, final bond inspections, and anything else that can alleviate some of the day-to-day tasks of a property management business. Reflecting on her knowledge and skills gained along the way, Shannon addresses top three mistakes people make in property management and a few faults they do on inspections.

[02:47] Benchmarking – Shannon shares her take on the first mistake rookies make, which is not benchmarking against others but only within their own office. 

[05:19] Words – Shannon discusses a few terms they avoid when completing property condition reports for agencies.

[09:31] Self Educating – Shannon mentions rookies' unwillingness to self-educate as the second rookie mistake. 

[16:22] Solution-Focused – As the third working mistake made by rookies, we explore the need to have a solution-focused approach with both the employer and the clients. 

[23:34] Bonus Tips - Shannon points out several other faults that novices make when performing routine inspections.

Resources:

Connect with Shannon:

LinkedIn: linkedin.com/in/shannon-welch-62b7b8a6/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Finding support, community and mentorship can always result in better strategies and greater outcomes in any profession. That applies to property management as well. In today’s episode of the PM Collective podcast, we invited Katrina Tarrant, the CEO of Harcourts NSW/ACT to talk about how to find strategy and support within your business. Throughout the episode we talk about several aspects of building strategy and community within organizations.

[00:46] Getting to Know Katrina – We start the conversation with a brief look at Katrina's background, how she got into real estate and the path to becoming a CEO.

[04:48] Real Estate Portfolio – Katrina shares her thoughts on what it was like to sell her real estate portfolio and how she packaged it in a specific way instead of selling it as a whole.

[09:005] Operation Strategy – How Katrina’s operations are arranged and the different professional roles in her business structure.

[13:12] Community and Mentors – Katrina shares her thoughts on how property managers could benefit from the support from community, mentors and coaching.

[19:30] Managing Capacity – Things property managers should consider when planning their workload and the capacity to handle properties.

[25:03] transparency – Katrina dives into the value of having transparent conversations inside of a business, starting at the top level with business owners down to the most junior people.

Resources:

Connect with Katrina

LinkedIn: linkedin.com/in/katrina-tarrant-a1b10ab9
 

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

In today's episode of the PM Collective podcast Cara De Buelle, Licensee at Professionals Stirling Clark & Co-Founder of Property Performance Stars, joins us to share her experience and expertise on creating trust between sales and property management. Cara began her real estate profession at the age of 19, and she joined the Professionals Team in 2007 as assistant to the Licensee/Director. Throughout the episode, Cara shares her extensive marketing and sales experience in all aspects of real estate transactions, from appraisals to sales to settlement care and customer satisfaction.

[00:28] Background – Cara describes how she got started in real estate and where she is now. 

[03:58] Property Management and Sales – Cara shares how she maintains a good balance between property management and sales and manages the duties of each of her roles. 

[08:24] Merging Departments - Cara outlines the process she used to merge the sales and property management departments and some of the benefits she realized.

[12:23] Managing teams - Discussing the composition of her teams and how they hold meetings with them, Cara explains how she manages her teams.

[18:33] Mental Health And Burnout – We discuss the role of mental health in property management and real estate.

[20:58] Challenges – Cara mentions how she deals with the difficulties she encounters in conducting her work. 

Resources:

Connect with Cara:

LinkedIn: linkedin.com/in/cara-de-buelle/

Website: stirlingclark.com.au/real-estate/profile/125377/cara-de-buelle/

Facebook: facebook.com/ProfessionalsStirlingClark/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Keryn Rose, an Energy Healer who assists people in reconnecting with themselves, joins us on today's episode of the PM Collective podcast. She fosters internal harmony and balance through energy healing, alleviates tension, and supports the body's inherent ability to recover. In addition, Keryn has deep expertise in dealing with children and people struggling with various difficulties relating to relationships, health and well-being, and finances. Throughout today's episode, she discusses how property managers may successfully manipulate energy to obtain the best results.

[01:03] Kerryn's Story - Keryn discusses her background, describing what she does now and in the past. 

[05:55] Consciousness – Keryn shares her thoughts on consciousness and its significance.

[10:24] Connection of Energy – Keryn explains the link between the power of the living and nonliving objects in the environment and how property managers should utilize this energy interaction. 

[25:28] Tips and Tricks - Keryn emphasizes the value of gratitude and offers numerous ways for increasing one's consciousness.

[35:15] Solfeggio Frequencies – Keryn expands on the concept of energy by outlining the impact of energy emitted by noises and colors in our surroundings.

Resources:

Connect with Keryn:

LinkedIn: linkedin.com/in/keryn-rose-98a5ba1a1/
Website: www.kerynrose.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Taking advantage of tax depreciation is one of the ways property owners can increase their return on investment for a property. This week on the PM Collective podcast, we’re joined by Kristian Jeromson, Principal - Asset Reports Quantity Surveyors at Asset Report. Throughout the episode, Kristian shares his wisdom on how property owners can take advantage of tax depreciation, how property managers can help their clients increase their ROI by guiding them to be mindful about tax depreciation, and more. 

[00:50] Tax Reporting – Kristian dives into the conversation with some insights about the trends among landlords in terms of tax reporting.

[04:55] Communicating With Owners – We dive deep into how property managers may approach communicating with property owners about tax-related matters.

[09:20] Being Proactive – How property managers can proactively spread awareness among property owners about their tax depreciation schedule.

[12:30] Value of Tax Planning – Why property owners should pay close attention to their tax depreciation schedule and some of the benefits they can get from it.

[18:15] Demonstrating Value – What property managers and business development managers can do to demonstrate value to their clients.

Resources:

Connect with Kristian

LinkedIn: linkedin.com/in/kristian-jeromson-ba7bab58
Website: www.assetreports.com.au

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Michelle Ralph, Licensee at Abode Real Estate and Founder of Woman Up, joins us on today's episode of the PM Collective podcast. Michelle has over a decade of experience in the real estate sector, including residential, commercial, development, and off-the-plan sales, as well as important leadership roles in numerous agencies. Throughout the episode, Michelle shares her expertise and knowledge about the importance of a mentor and why we should connect more with one another.

[00:36] Background – Michelle provides a brief history of herself, her career path, and her current position.

[02:56] Sales and Property Management – Michelle expresses her thoughts on sales and property management.

[06:54] Woman Up – Michelle discusses her work with the woman up initiative and the importance of such programs. 

[10:56] Networking – Michelle points out the importance of networking and community building, as well as the difficulties inherent in this process. 

[18:27] Mentors and Mentees – Michelle delves deeply into the mentorship relationship and explains how it benefits both parties. 

[24:57] Finding the Mentor – Michelle outlines how to develop a mentorship relationship by sharing her personal experiences. 

[31:50] New Heights - Michelle shares how to determine the optimal time to move forward.

Resources: 

Connect with Michelle:

LinkedIn: linkedin.com/in/michelle-ralph-79268135

Instagram: instagram.com/michelleralph_abode/?hl=en

Facebook: facebook.com/michelleralphabode/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!