PM Collective - The ART of Property Management

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Today's episode of PM Collective features Rebecca Halton, director of LJ Hooker City Residential in Perth. Annually, LJ Hooker sells over 40,000 properties worth approximately A$15 billion. Also, it has one of the largest residential sales teams in the market, with 3,200 sales professionals and over 2,000 support staff. In today's episode, Rebecca addresses a highly touchy subject, namely pay raises, and she goes over almost all of the facts associated with this topic.

[00:37] Background –  Rebecca begins by discussing her history before delving into some of the admirable practices she consistently demonstrates. 

[07:50] Pay Raises – Rebecca elaborates in detail on a wide variety of matters related to the raise in salary.

[17:52] Know Your Value – Rebecca discusses why it is critical for each of us to advocate for ourselves when negotiating raises in compensation. 

[22:31] Proper Approach – When it comes to asking for a raise in salary, Rebecca emphasizes the need for an approach that is both proper and sound. 

[25:22] Factors -  Rebecca explores the variables that should be used to determine an employee's wage. She brings up the idea that employees should be valued for their commitment to the company and their indispensability in the workplace.

[33:45] Conversation – Rebecca encourages listeners to talk with their employer even if they don't feel prepared, but they want to know how a pay raise can occur. 

[38:24] Never Wait – Using her experiences as an example, Rebecca outlines why it is counterproductive to wait for performance assessments or for the employer to increase compensation. 

Resources:

Connect with Rebecca:

LinkedIn: linkedin.com/in/rebecca-freeman-ceo/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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Alayne Meyer-Shaw, Licensed Head of Department - Property Management at HKY Real Estate, is the guest on today's episode of PM Collective. Alayne is a qualified real estate professional as she has a Sales and Property Management license and a Diploma in Property (Agency Management). Given that Alayne has spent most of her life in Perth, she is well-equipped to assist her clients and eager to share her extensive knowledge of the area. In today's episode, she discusses the experience and knowledge she gained along the route to becoming the licensed property management director at HYK Real Estate with listeners. 

[00:54] Alayne's Views - After briefly describing her role as Head of Property Management, Alayne responds to whether homeowners quickly purchase the available properties in her region.

[04:19 Growth - Alayne outlines a number of the activities she is currently engaging in that contribute to the development of the business. 

[11:08] Choice – We have a conversation on the significance of having faith in the property manager and the ability to choose the property manager. 

[17:08] Alayne's Story – Alayne describes how she got her start in the real estate business and how she has progressed to her current position. 

[24:55] Alayne's Work – Alayne provides a comprehensive explanation of her job role, elaborating on the followed procedures and practices.

[28:57] BDM - Alayne discusses the optimum timing at which she would bring on a full-time business development manager into the business.

Resources:

Connect with Alayne:

LinkedIn: linkedin.com/in/alayne-meyer-shaw-3b70aa174/?originalSubdomain=au

Website: hky.com.au/team/alayne-meyer-shaw/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Today's episode of PM Collective features Carmen Lia from Lister Estate Agents in Springwood. Carmen is a senior property manager, licensed real estate agent, and real estate trainer. She began her career in sales administration and soon advanced to become a licensed real estate agent and senior property manager. In today's episode, she shares her perspective on how property managers may raise the standard of their career, delving into several recommendations and techniques for accomplishing it.

[00:36] Background - Carmen outlines how her career has progressed thus far and how sales and property management operations take place in her company. 

[03:20] Sales and Property Management - Carmen expresses her thoughts on how the sales and property management departments should collaborate.

[09:38] Raising the Bar – Carmen shares her perspective on raising the bar for property managers.

[18:16] Social Media - Carmen elaborates on social media's role in the company's sales and property management operations and how it can be used to improve the standard of property managers. 

[20:09] Develop Yourself - Carmen provides an overarching description of improving property management by emphasizing the concepts like social responsibility and personal branding.

Resources:

Connect with Carmen:

Facebook: facebook.com/carmenliarealestateservices/

Instagram: instagram.com/carmenliarealestateservices/

Email: mailto:[email protected]

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Ali Ringuet from Orana Property appears on today's episode of PM Collective. Ali has worked in every aspect of the property management industry for over ten years. She has been nominated for the REIWA Accolades for Excellence -Business Development Manager, recognizing her considerable expertise and work ethic. In today's episode, she discusses several elements of establishing and expanding a firm through acquisition. 

[00:22] Background – Ali explains her background and her organization's business approach, stating their most recent portfolio of over 85 properties. 

[04:32] Internal Image -  Ali discusses the internal appearance of acquisition for someone who has never purchased a portfolio. In addition, she discusses the importance of some specific considerations and how integration occurs in such situations.

[08:36] Rent Rolls – Ali shares her perspective on rent rolls and pertinent tactics. 

[14:47] Ideal Point - Ali describes the point where she believes it would be optimal to cease all acquisitions and focus solely on organic growth. Moreover, she describes her perception of the frequency of approaching acquisitions.

[24:12] Tips – Ali provides various concerns she believes one should have before acquiring a portfolio. In addition, she gives some extra advice that every business owner should remember.

Resources:

Connect with Ali:

LinkedIn: linkedin.com/in/ali-ringuet-b6334715b/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Today's episode of PM Collective features Vi Nguyen from First National Real Estate Genesis. Vi has a comprehensive understanding of the local market and a unique grasp of all elements of the business, including property management, leasing, and sales. Throughout today's conversation, Vi discusses her hybrid property management and sales role. 

[00.54] Background -  Vi describes her career in the real estate industry thus far, where she has held several roles. In addition, she describes how her personality aligns with her job role.

[03:59] Work -  Vi elaborates on her work. Further, she discusses how she manages her several job roles and how she anticipates her work to develop.

[06:58] Office Setup - After answering whether she would handle a sales request from a landlord on her own, Vi explains her working environment. 

[09:37] Advice – Vi gives guidance to a property manager who wants to begin a career in sales.

[10:35] Marketing - Vi explains what she does for marketing from a property manager's perspective.

[13:47] Goals - Vi expresses her aspirations unrelated to her current job roles and her interest in commercial properties.

Resources:

Connect with Vi:

LinkedIn: linkedin.com/in/vi-nguyen-4b8295119/?originalSubdomain=au

Instagram: instagram.com/veveeee/?hl=en

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Liana Fillipone, The Property Project's New Business/Department Manager, is featured in today's edition of PM Collective. Throughout today's conversation, Liana shares her views and experiences on various customer engagement mechanisms and platforms.

[00:22] Liana's Journey – Liana explains how she entered the property management sector and describes her work to date.

[09.27] Cold calling – Liana shares her perspective on cold calling. In addition, we address the importance of AI from a sales standpoint. 

[16:31] More Ways - We talk about the effectiveness of letterbox flyers and door-knocking in reaching out to people.

[22:02] Social Media Presence – Liana discusses the social media platforms she utilizes more for her work, and we discuss how social media may be used to interact with people more frequently. 

[37:48] Marketing Methods – We delve further into a variety of other marketing techniques and discuss their efficacy.

Resources:

Connect with Liana:

Instagram: instagram.com/liana_filippone/?hl=en

LinkedIn: linkedin.com/in/liana-filippone-397802125/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Today's edition of PM Collective features Lisa Grey from Business Development and Account Management of Affordable Staff. Throughout the conversation, Lisa addresses several concerns regarding the integration of VAs into the property management and sales sectors in detail with clear explanations. 

[00:30] Lisa's work - While sharing her background, Lisa outlines her work related to offering virtual assistants at Affordable staff. Moreover, she points out why virtual assistants must be regarded as staff employees within the company's culture. 

[06:05] VAs - Lisa discusses the simplicity of integrating virtual assistants into the existing business culture. In addition, she provides an overview of the process of onboarding VAs.

[11:06] Common Tasks – Lisa describes the most general application of a virtual assistant in an office. Also, she discusses the optimal placement of VAs within firms. 

[17:01] New People – We explore the effect of Vas on the influx of new persons wishing to enter the space.

[20:43] Benefits - Lisa demonstrates how companies can benefit from virtual assistants and whether they can utilize them part-time or only full-time.

Resources:

Connect with Lisa:

Website: affordablestaff.com.au

Contact Number: +61 0490839000

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Today's episode of PM Collective features Adam Scott who began his career in the new homes and building industry, and through this, the desire to sell and manage properties became his career goal. 

After moving into the real estate industry more than 10 years ago, he has worked his way up to becoming a qualified and well-regarded Senior Property Manager and Sales Representative. Having operated throughout the various regions of Western Australia, he has developed broad experience and knowledge of both the sales and rental markets.
 

[00:25] Adam's Background - Adam recounts how his profession moved to real estate and what drove him into sales as he reflects on his path to date. 

[07:29] Edison Property - Adam describes Edison's culture and organizational structure, explaining how such features distinguish the company from its competitors and make it brilliant.

 [11:13] Commercial Management – We discuss our perspectives on commercial management. 

[13:48] Younger Generation – We explore the younger generation's behavior in property management. 

[16:07] Mentorship – Adam outlines his mentorship experience and emphasizes the significance of mentorship. 

[23:11] Enter and Continue – Adam responds to whether he would deal with a property management question or appraisal as a property manager required during sales.

[24:10] Hybrid Roles – While discussing the possibility that the property manager managing a small portfolio and a sales function could be a hybrid role, Adam shares his ideas on hybrid roles.

Resources:

Connect with Adam:

LinkedIn: linkedin.com/in/adam-scott-6a930a80/?originalSubdomain=au 

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Kiera Cross, Franchise Group Coordinator at InspectRealEstate, features today's episode of PM Collective. Throughout the conversation, Kiera shares how she helps her clients climb higher on the success ladder by integrating technology into their property management businesses while tackling various essential aspects of the topic based on her years of expertise and industrial experience.

[00:22] Kiera's Story – Kiera describes her background and how it supports her to excel in her current position. Moreover, she explains why she decided she no longer wanted to be a property manager and moved into the IT sector. 

[05:29] Employment Shortage – Kiera covers the employment shortage of property managers and the strategies to counteract this situation while explaining burnout in property managers. 

[08:40] Technology for Real Estate – Kiera mentions how technology is applied in real estate, sharing how they use numerous tools, including databases, to make their work more accessible and efficient.

[17:57] Missing Points – Kiera outlines some other factors she has observed that people are missing or not utilizing to their full potential in property management. 

[22:10] BDM – We explore how technology can be integrated with the BDM team and several facets of BDM, including how it becomes a growth channel combined with technology.

Resources:

Connect with Keira:

LinkedIn: linkedin.com/in/kiera-cross-5b173441/?originalSubdomain=au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Stephanie Reid, Business Development Manager at Rental Management Australia, joins today's episode of the PM Collective podcast to discuss the healthy and competitive work of the business development manager. Stephanie has over 15 years of experience working with a diverse client and customer base, specializing in event and project management. Also, she has a demonstrated track record of addressing, comprehending, and developing customer relationships to source the best candidates to meet client objectives. Moreover, she was named "International Property Manager of the Year 2017" by Professionals Real Estate and was a finalist for the 2019 REB Women in Real Estate Awards.

[00:59] Stephanie's Background – Stephanie mentions how she became involved in real estate and some of her traits. 

[06:02] Transfer Management – Stephanie addresses transfer management from her perspective. 

[10:14] BDM - Stephanie weighs in on the terms "healthy" and "competitive" BDM. 

[14:12] Referral Networks -  Stephanie shares her experiences with referral networks and affiliates and the effort she expended to preserve those ties. 

[25:02] More Options – Stephanie explains several points for anyone looking to accelerate their growth.

Resources:

Connect with Stephanie:

LinkedIn: linkedin.com/in/stephanie-reid-25758163/

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!