PM Collective - The ART of Property Management

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Sara Young, Western Australia Director at Coronis Group and a property management professional, joins us on today’s episode of the PM Collective podcast. She has assisted in relieving the tension of thousands of landlords in Western Australia over the last 18 years. Sara has accomplished this as a property manager, real estate business owner, licensee, Head of Property Management, and other real estate leadership positions. Also, she has assisted business owners in growing their rent rolls, streamlining procedures, creating happier teams, and increasing revenues. Throughout the podcast, Sara discusses her insights and experience about the independent life of a property manager with Coronis.

[00:29] Background – Sara discusses her previous career path and where she is as of now.

[02:59] Coronis – Coronis is Queensland’s largest independent real estate. Sara tells the company’s narrative and how it came into existence. 

[06:59] Coronis Model – Sara discusses why the Coronis approach is unique compared to others. 

[10:30] Benefits – Sara highlights the model’s functions, network, and structure, as well as the advantages of the model they are adopting, such as flexibility and work-life balance. 

[15:44] Future of Rent Rolls - Sara presents her predictions for the future of property management and rentals.

[19:40] Exit Plans – Sara explains available options as exit plans for people who join Coronis and want to leave. 

[20:05] Not Coronis – Sara outlines the kind of people for whom Coronas might be unsuitable.

[22:05] The Property Manager- Sara discusses whether property managers are required to do triennial inspections.

[31:14] Tips - Sara delivers some pointers to anyone considering beginning their own business in the next three to five years.

Resources: 

Connect with Sara:

LinkedIn: linkedin.com/in/sara-young-b8591738/

Website: www.coronis.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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In today’s episode of the PM Collective podcast, we’re joined with Mark Hay, the founder of Mark Hay Realty Group. Mark started his real estate career at the age of 18 with his first property investment and since then, Mark has been in the industry over 30 years. With his team, Mark specializes in property investment, development, commercial, rural, leasing, management and overall portfolio wealth creation. Throughout the episode, Mark shares his wisdom on numerous areas of running a real estate business, and some key pieces of advice that help real estate professional be happier and more meaningful in their profession.

[01:07] Mark’s Background – We start the conversation with a brief look at the progression of Mark’s career and what led him to start his own business.

[03:32] Staffing – In any type of business, making staff a higher priority always translates to better quality of business in the long run. We dive into some of the staffing-related practices Mark follows in his business that have contributed to the success of his company. 

[09:22] Flexibility – As the effects of the pandemic are gradually fading, lots of companies are considering whether they want to keep flexibility continuously into the future as a part of their culture. We dive deep into how Mark Hay Realty Group is approaching this issue.

[11:30] Common Mistakes – Some of the common mistakes that managers make when it comes to staffing-related issues and how to avoid these mistakes.

[14:52] Appreciation of Work – Different ways employees feel appreciation at work and how appreciation of work translate into a better work environment.

Resources

Connect with Mark:

LinkedIn: linkedin.com/in/markhaymhrg
Website: www.markhay.com.au

Mentioned in the Episode:

The Five Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People
goodreads.com/book/show/11259079-the-five-languages-of-appreciation-in-the-workplace

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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Alan Baxendale is a leading agent in Perth who holds a position of both BDM & Leasing Consultant.

Both positions complement each other so it is no surprise that this works well in their office.

Naturally most offices would split the role and have a separate person who does BDM and another who does Leasing but I would encourage looking outside the box at this hybrid position and the benefits that it comes with.

If you are wanting to ask Alan more details on how this works he is happy for you to call him 0407 832 235

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

This was a fun podcast! Cam Ewers from Pure Leasing in Perth and I talk about how key management has evolved over the years, and how many office are probably still doing it the old school way.

We talk about the latest trend for key management and you get an insight into our brainstorming about some pretty awesome ideas for for the future.

I hope you enjoy the listen, and head over to www.pmcollective.com.au to find out more about our memberships

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Yes we did it! We had "the" discussion about how to approach your staff to find out their vaccine status and how to manage the team with their different perspectives.

Our disclaimer is always to follow Government guidelines but this is just a general chat in nature to get you thinking  about questions that could arise.

Ella Burke is a HR Specialist and Founder of Employii who can assist with an HR auditing or help you need within your office. 

Expert HR Advice (employii.com.au)

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Alba Gomez is a Personal brand and Presence Coach and does 1: 1 Coaching and in house training for teams.

How  you are perceived is how our clients gain trust and this is why first impressions count so much. 

I hope you enjoy the listen!

For more information on our memberships visit www.pmcollective.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

*Introduction [00:00:32]*
Ashleigh introduces herself and her podcast, PM Collective, and explains her mission to support property managers in Australia.

*Dennis Yusuf's background [00:01:53]*
Dennis Yusuf talks about his background in the real estate industry, from leasing agent to BDM to global real estate trainer, author, mentor, and coach.

*Coaching in the real estate industry [00:06:12]*
Ashleigh and Dennis discuss the coaching side of the real estate industry, including when someone would know they need a coach, who is responsible for providing coaching, and the benefits of coaching.

*When to Get a Coach [00:07:13]*
Dennis explains when someone should consider getting a coach, using examples from the real estate industry.

*Specialties in Coaching [00:09:33]*
Dennis talks about his coaching specialties, including lead generation, company growth, and scripts and dialogue for BDMs.

*Business Growth and Coaching [00:13:05]*
Dennis discusses how coaching can help with business growth and how property managers can benefit from coaching to become better BDMs.

*Knowing when to get a coach [00:14:42]*
Dennis explains when someone should consider getting a coach in the real estate industry and gives examples of successful athletes who also have multiple coaches.

*Importance of accountability and coaching groups [00:17:38]*
Dennis and Ashleigh discuss the importance of accountability in coaching and how coaching groups can help individuals improve their performance.

*Individuals paying for coaching [00:19:47]*
Dennis talks about how some individuals pay for coaching themselves when their business owners don't see the value in coaching their staff.

*Personal Responsibility for Training [00:21:04]*
Dennis shares his experience of paying for his own training and the value of individuals taking responsibility for their own training.

*Benefits of Self-Development [00:22:08]*
Ashleigh and Dennis discuss the benefits of self-development and how it can lead to better performance and interest in the job.

*Open Discussions with Employers [00:26:27]*
The importance of having open discussions with employers about training and self-development, and how to approach the conversation.

*The Benefits of Coaching [00:28:17]*
Dennis talks about the benefits of coaching and how it can help property management professionals improve their skills and performance.

*Free Book and Self-Development [00:29:33]*
Dennis offers a free book and discusses the importance of self-development through reading, listening to podcasts, and accessing free resources on their website.

*Contacting Dennis [00:33:31]*
Ashleigh asks Dennis how to get in touch with him, and he shares his phone number and email, emphasizing that he is always available to help people in the industry.

*Connecting in person [00:34:45]*
Ashleigh and Dennis discuss the importance of connecting in person and how it helps to build relationships in the industry.

*Coaching and reaching out [00:35:25]*
Dennis talks about his coaching style and how he always makes himself available to people who want to ask him questions about real estate.

*Knowing when to get a coach [00:36:38]*
Ashleigh and Dennis discuss the importance of knowing when to get a coach and how it can help with business growth, mindset, or physical training.
Deniz Yusuf is an International Property Management Trainer - Deniz Yusuf | International Property Management Trainer Speaker (inspiredgrowthtraining.com)

If you are interested in The Happy Property Manager membership visit www.pmcollective.com.au

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Corrine Forsyth from Ray White Beenleigh shares a personal story of what burn out looked like for her and why now she has strict boundaries for her and her team.

Some great tips for property managers in this episode.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

Beau Geerlings is a leading BDM at Attree Real Estate in Perth. We talk about his career in real estate and how being thrown in the deep end has fast tracked his career.

PM Collective is an influential platform supporting property managers all over Australia become happier in the industry.

To find out more about our memberships, visit www.pmcollective.com.au

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

Send us Fan Mail

The property management role is full of conflict. That is our job. This is what we get paid to do. Manage problems and conflict.

We are also not trained in this enough, for some it comes naturally in "arguing productively" and others they learn how to do it over time.

I agree that the word "argue" is not necessarily the correct term, but it simplifies my message to all property managers. Don't take it personally and really try and understand where all parties are coming from with their side of the story.

This podcast is kindly sponsored by The Grout Guy. 

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!