We’re kicking off EP 1 with a simple goal: put a face and a voice to the person most of you talk to first. Cole sits down with Lawayne Snow to explain who he is, where he came from, and how Straight Jacket is trying to do things differently with customer service, QC, and problem solving. We get into why “call us first” saves you time, money, and frustration, plus the real world issues they hear every week like headspace confusion, bedding mistakes, tolerance stacking between stock, action, rail, rings, and optic, and the small setup problems that waste hundreds of rounds fast. Lane breaks down what he asks on the phone, how their QC sheet helps diagnose issues at home, and why the shop would rather help you fix it without shipping anything back.