Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.

Join Intercom’s VP of Customer Support Declan Ivory, along with Rati Zvirawa, Senior Group Product Manager for Fin, along with our special customer guest speaker Geronimo Chala, Chief Client Officer at Rebag, to learn how to:

• Prepare your support teams to work seamlessly with AI and automation
• Set customer expectations for interacting with AI
• Optimize your knowledge base for AI bots like Fin
• Ensure proper security and compliance

Transcript: https://www.intercom.com/blog/podcasts/preparing-your-cs-team-for-the-age-of-ai-hear-the-latest-thoughts-from-leaders-in-the-space/

Learn more about Fin: https://www.intercom.com/fin

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