Adele Gambardella and Chip Massey share lessons from handling high-stakes PR crises and FBI negotiations, like responding quickly during a company scandal or the early hours of 9/11. They explain why companies need crisis plans ready before disaster hits, how to keep leaders calm when their reputations are on the line, and why apologizing the right way matters. They also talk about building trust fast, having clear personal and company values, and why waiting for trouble to blow over almost never works.

Links Mentioned:

• Adele and Chip’s Book: Convince Me
• Convincing Company Website

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:06 Adele's Crisis Management Journey
03:53 Founding the Convincing Company
07:42 The First 48 Hours of a Crisis
13:08 De-escalation Techniques in Crisis Management
23:31 Crisis Communications and Personal Branding
28:47 The Art of Apologizing
30:34 Practical Tips for Crisis Communication
32:07 Understanding Public Perception
34:38 Navigating Political Stands as Executives
37:31 The Role of CEOs in Crisis Situations
38:50 Common Misconceptions in Crisis Management
39:30 Why We Love Crisis Management
43:28 How to Reach Out for Help