In this episode we talk with our friend Don Janssen, DVM about a recent blog he wrote, Preventing Conflict by Learning to Like People. Don is the retired corporate director of animal health for San Diego Zoo Global. In this blog he outlines three principals for preventing conflict. We liked the blog so much we had to have him on to explain in further detail each one of the principles. Don gives great examples of how he used these principals during his career at the zoo. We hope you enjoy!

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