In this special preview episode, Mark Graban is joined by Lindsey Booty, Supervisor of Performance Improvement at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana.

Register for the webinar

Lindsey shares how their team has built a culture of high reliability and accountability by combining weekly patient safety rounding with the powerful capabilities of KaiNexus—including weighted scoring and the SAFER Matrix.

You’ll learn how they:

• Close the loop on safety concerns raised by frontline staff

• Engage leadership in weekly visibility and action

• Use technology to drive transparency and accountability

• Align improvement methodology, leadership behaviors, and digital tools

This story is rooted in healthcare but packed with lessons for any industry focused on continuous improvement, safety, and culture change.

🎙️ Want to hear more? Join us for the full webinar on April 15 at 1:00 pm ET:
👉 Register here

📺 Can’t attend live? Register anyway and get access to the recording afterward.

#PatientSafety #ContinuousImprovement #KaiNexus #LeanHealthcare #ZeroHarm #AccountabilityCulture #LeadershipDevelopment #ImprovementCulture #LeanLeadership #HighReliability