Mickey Thomas serves as Senior VP of Customer Care & Inside Sales at Arrow Exterminators. Last year Arrow Exterminators employed 2,000 team members and brought in $300 million in revenue. Mickey has been a part of the Arrow Exterminators team for almost 15 years and when she started they had 42 service centers. They now have 155…talk about growth. Rusty met Mickey through the Executive Leadership Program for NPMA and today she made the trip to Auburn, Alabama to discuss all things pest control & business. The two discuss career development, culture, customer care, and so much more. Mickey definitely brings high energy in today’s episode, and is our first ever guest to have a 2 part series. You won’t want to miss this! Stay tuned for Part Two.

Today we are joined by Eric Bassett, owner and Vice President of Natura Pest Control to discuss all things pest control and business. Not only does Eric have over a decade of pest control experience, he is also an Associate Certified Entomologist (ACE) and was the former director of Sales & Marketing for Natura Pest Control, based in Vancouver, Washington. Eric and Rusty discuss the world of digital media, inside sales, lead generation, and most importantly trusting the process. When it comes to customer service, sales, and training, how are you systematically evaluating your day to day operations? Are you reactive when faced with the results? What can you do moving forward? Learn how implementing a communications process can increase productivity amongst your team and more!

Follow our journey here: https://www.facebook.com/prewettpestpodcast

Check out Natura Pest Control here: https://www.facebook.com/naturapest

Today we are joined by the man, the myth, the legend: Lee Thompson, director of operations for Prewett Pest Control. Having previously worked for 2 Fortune 500 companies, Lee has been exposed to several different leadership and training styles. In today’s episode Rusty and Lee discuss the challenges that come with scaling a pest control company, as well as the importance of relationship building and understanding your people. Additionally, the two discuss their revenue and staffing plan for the year, as well as how to be proactive vs. reactive when streamlining internal processes.

Let's just say a lot can happen in 18 months. Since implementing The Entrepreneurial Operating System (EOS), Rusty has found himself in a new role. He discusses the difference between a visionary and an integrator, and the importance of being in the right seat. Learn more about EOS and how the process of reverse engineering long term goals can help YOU rapidly grow your pest control company!

Join Solomon Airhart and Allan Draper, experts in the pest control industry, as they interview Rusty on their podcast Bug Bux, a podcast designed to help pest control owners start and rapidly scale their company. The three discuss how to grow and scale your pest control company during the pandemic and other tough times. Other topics include hiring, training, and creating an unbelievable customer experience. You don't want to miss this! 

What makes a truly great entrepreneurial business? Today we are joined by David King, Certified Implementer for EOS, an Entrepreneurial Operating System that provides a set of powerful tools to help entrepreneurs get what they want from their business. The two discuss the systems + processes offered by EOS that have helped hundreds of businesses improve administration, management, and strategy (Rusty's included). Learn how to effectively tackle issues, maximize your time, AND transform your business!

For more information David can be reached at [email protected]

Dan Moreland, publisher of PCT magazine and Quality Assurance & Food Safety magazine, is an award-winning journalist who has covered the professional pest management industry for 4 decades. He has served as editor of the last 3 editions of the Mallis Handbook of Pest Control, as well as Rodent Control. In 2015, Moreland received the Malcolm Stack Integrity Award from UPFDA and serves as Executive VP of GIE Media. Gain valuable insight on how to enhance your business, quality control, and team development. 

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Join Rusty Prewett and Seth Garber to discuss all things pest control and business! Seth has been involved in the pest control industry since 2008 and discusses what he has learned through assisting dozens of pest control businesses through his e-learning platform Pest Daily. They discuss knowledge gained through prior business ventures, productivity, leadership coaching, marketing, AND what the future of pest control looks like + how it could impact the industry. https://www.facebook.com/prewettpestpodcast

Join Rusty and co-host Eloise Stewart as they unpack 5 months of updates into 1 episode. They discuss the challenges and opportunities that have come with his company's first acquisition & the growth his company has experienced with revenue, adding team members, and professional development. Ever heard of EOS? It’s the Entrepreneurial Operating System Rusty’s Leadership Team has adopted and he explains why it’s a game changer for scaling ANY business!

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The expansion of business is something all good entrepreneurs aspire to, and early success often fuels dreams of growth. However, entrepreneurs often overlook the benefit expansion can have on customers, employees, and their communities. We are joined by Allan Draper, founder of proof. pest control, and podcast host for The Business Growth Pod to discuss Allan’s long term vision for proof., how to enjoy both successes and failures, and various management styles seen over the years. With his 8th branch opening up, it’s safe to say Allan’s team has bought into his vision of creating a household name for proof.