What if understanding behavior could transform how you lead and communicate in your club? This week, I welcomed back the incredible Anne-Maartje Oud, founder of The Behaviour Company, to share more of her expertise on leadership, communication, and the subtle power of body language.

In this episode, Anne dives deep into the practical tools every leader needs to create trust, inspire teams, and navigate tricky situations with confidence. From decoding non-verbal cues to delivering feedback that lands well, Anne-Maartje’s insights are all about making leadership more effective—and a little easier.

We discuss:

• The hidden impact of body language in member and staff interactions.
• How to spot signs of disengagement and re-engage your team.
• Practical techniques for managing conflict without defensiveness.
• Why leaders who master communication are better at creating loyalty and connection.

Whether you’re a seasoned GM, department head, or just starting your leadership journey, this episode is packed with actionable advice that will help you connect more deeply and lead more effectively.

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 This week, I sat down with Brian Langhorst, CEO of Eustis Chair, to talk about how the right furniture can completely transform a club’s atmosphere, functionality, and member experience.

Brian shares the fascinating process behind crafting chairs that last—think 100,000 sits or more—and why durability, comfort, and style should never be overlooked. 
From designing seating for iconic institutions like Harvard’s dining halls to private clubs across the country, Brian’s work is all about blending form and function to meet the unique needs of each space.

In this episode, we dive into:

• The science of chair durability and why it’s a game-changer for private clubs.
• How Eustis Chair tailors designs to match the personality of each club.
• The unexpected details that make members notice (and appreciate) great seating.
• Why investing in quality furniture pays off in ways you might not expect.

Whether you’re managing a club renovation, hosting large-scale events, or just curious about what goes into designing the perfect chair, this episode is packed with insights and stories that will change the way you look at seating.

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What does it take to be a steady, visionary leader in private clubs? For James Reisig, CCM, CCE, General Manager of the Tokeneke Club and CMAA National Board Nominee, it’s all about collaboration, innovation, and building strong relationships—both with staff and members.

In this episode, James shares his leadership journey, including the wild ATV accident he survived during last year’s CMAA World Conference. An experience that deepened his appreciation for life and the incredible opportunities within the club industry.

We also explore:

• James’s approach to fostering partnerships between clubs to improve member experiences.
• Creative solutions like housing seasonal staff in a convent.
• How he balances the challenges of seasonal operations with long-term vision.
• His bold ideas for the future of private clubs, focusing on engagement and connection.

James’s stories, humor, and actionable insights will leave you inspired to lead with purpose and confidence.

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We sat down with Greg Klemp, General Manager at Money Hill Country Club, to talk about how he’s built a career centered around loyalty, trust, and strong leadership. 
Greg shares his journey from managing cruise ships to transforming private clubs, diving into the strategies that have made him a leader people want to follow.

We talk about:

• How Greg creates a vision that inspires his team and drives success.
• The differences between running member-owned and privately-owned clubs and how he adapts.
• Stories of loyalty, including how his long-time staff, like his right-hand man Ron, have followed him from one role to the next.
• The importance of culture, teamwork, and setting the tone as a leader.

Greg’s insights and experiences will leave you with a fresh perspective on leadership and what it means to build a truly connected and motivated team.

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What does it take to pull off events that members talk about all year? Just ask Sandra Petti, Chief of Staff and Membership Director at Nashawtuc Country Club. Sandra is a pro at creating experiences that bring families together, keep members engaged, and make everyone feel like VIPs.

In this episode, Sandra pulls back the curtain on how she plans and executes everything from intimate dinners to massive events like Santa Brunch (spoiler: there were two Santas!). We get into how she balances creativity with practicality, handles curveballs during events, and keeps her team motivated to deliver at the highest level.

You’ll hear:

• How Sandra brings fresh ideas to long-standing traditions.
• The little details that take a good event to unforgettable.
• Tips for fostering a family-friendly, welcoming vibe at your club.

Sandra’s passion for people and knack for organization will leave you fired up to bring your club’s events to the next level.

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I sat down with Katy Murray, a brilliant HR leader and problem-solver who’s redefining what it means to lead in private clubs.
She's currently at Army Navy Country Club and She's also the host of The Ginger Biz Podcast, make sure you check it out! 

Katy’s journey from event planning to HR management is full of lessons on building strong teams, tackling challenges with creativity, and delivering seamless member experiences.

In this episode, we dive into:

• Why clear communication is the ultimate leadership tool.
• How Katy balances empathy with structure to solve tough problems.
• Creative solutions for staffing seasonal employees and managing busy seasons.
• Tips for building consistency and connection in clubs with or without HR departments.

Katy’s perspective will leave you inspired and equipped with actionable ideas to enhance your leadership and strengthen your team.

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Passion Graham returns to share her remarkable story of transformation sparked by profound personal challenges, including a stroke and her mother's accident. Her journey led her to reassess her life's purpose and establish Passionate Productions, redefining her understanding of leadership and self-care. Hear how stepping back empowered her team and allowed them to flourish in her absence, underscoring the true measure of impactful leadership.

We also delve into the universal theme of embracing failure as a catalyst for growth. Through personal tales of unspoken ideas and missed opportunities, we uncover the power of overcoming fear and taking risks. These stories highlight the importance of authenticity and visibility, especially for those who feel overlooked. By fostering an environment that encourages every voice, we can all contribute to a culture where everyone feels empowered to express themselves fully and thrive. Join us for a heartfelt conversation filled with laughter, insights, and the motivation to pursue your true calling.

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What does it take to throw a party for the ages? Yellowstone Country Club’s Michelle Polak and Caylin Cathey join us to share how they pulled off an unforgettable 75th-anniversary celebration. From honoring the club’s rich history by recreating the vibe of their iconic "Alibi" clubhouse to managing over 1,000 guests, they didn’t just throw a party—they created a legacy.

In this episode, we dive into the creative planning process, including fun features like food trucks, nostalgic décor, and a live band that brought generations of members together. Michelle and Caylin also reveal how they tackled logistical challenges unique to their Montana location, turning limitations into opportunities.

Beyond the big bash, we explore the heart of Yellowstone CC,  its commitment to member engagement, its welcoming culture, and its focus on fostering long-term relationships both with members and staff. 

Plus, hear how this year marked a historic milestone with the club’s first female president.

Packed with inspiration, laughs, and practical event-planning tips, this is an episode you don’t want to miss!

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In episode 408, Ed Ronan shares his one-of-a-kind approach to leadership that’s equal parts creativity, strategy, and adventure. Over 35 years, Ed has redefined what a private club can be. Adding zip lines, mountain bike trails, and even custom woodworking projects to enhance the member experience.

But it’s not just about big ideas. 
Ed dives into how he’s built an unbeatable club culture through strategic staff retreats, team development, and a relentless focus on innovation. He explains why asking “what if?” is critical for growth, how he balances bold moves with sound financial decisions, and why investing in your people is the smartest move a club can make.

From scuba dives to staff bonding to making members feel at home, this episode is packed with humor, inspiration, and actionable insights for anyone in club management—or leadership in general.

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What does it take to stay at the top of your game for 20 years in the same club? Ryan Brennan, GM at Manasquan River Golf Club, spills the secrets! From mentorship lessons that shaped his career to balancing family life with the nonstop world of club management, this episode dives into it all.

Ryan shares how he turned “greener grass” offers into long-term loyalty, the perks of a 10-minute commute, and why collaboration and culture are at the heart of a thriving club. Oh, and if you’re a bulldog lover, you’ll love the connection here—because Ryan’s all about those lovable wrinkly pups.

Packed with wisdom, humor, and a few stories about managing a clubhouse that dates back to 1776, this episode is a must-listen for anyone in hospitality or leadership.

Don’t miss this one it’s got legacy, mentorship, and a dash of bulldog charm!

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